Engine Yard Reviews 3

1 star is too many for this outfit. Absolute cowboys.

I inherited EngineYard hosting as an incoming Senior Developer for an international company operating in multiple time zones. We need reliability and time senstitive updates to infrastructure services.

Firstly there is zero customer engagement. Support enquiries are responded to by a bot and regularly take more than 2 weeks to be responded to by a human capable of helping, let alone addressed. If you need critical infrastructure management for your digital application look elsewhere. There are many services who will charge you less and waste less of your time and energy.

We've been with EY for more than 10 years and watched as service declined and prices went up significantly with very little warning. The last straw for us was when we signed up for Premium Support with the promise that they will handle our app upgrade yet 6 months later, there was nothing to show. They then stopped answering emails and attending meetings with no warning. We finally invested some time to move away and can't be happier with the choice.

EY refuse to refund the money we spent on Premium Support despite it being clear we were not given what we signed up for or were promised. Be warned!

We experienced a complete outage of our Rails application and then I discovered that their support has been replaced by an AI bot called ATLAS that parrots back what you ask it. Despite us paying for premium support, it took over 20 hours for the Engine Yard service to be brought back online, by which time we had already migrated to Heroku! So it was faster to leave Engine Yard and migrate a complex system than to get help. I have never experienced so much stress in my life. I joined Engine yard in August 2015, but since then something has gone very very wrong with Engine Yard, resulting a spectacular failure of their service and ultimately a failure for our business and our customers. It seems they are no longer able to provide a basic service and I urge anyone considering/continuing to work with Engine Yard to avoid them at all costs.