For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... See more
Company replied
After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more
Company replied
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
Company replied
Company details
- #8 of 9 best companies in Energy Supplier
- #5 of 6 best companies in Electric Utility Company
- #2 of 3 best companies in Gas Company
- #5 of 6 best companies in Solar Energy Company
Written by the company
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Contact info
Australia
- engie.com.au
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick simply and reliable
Engie kept us informed throughout the connection process. Its was very simple to get connected and start up. We are hoping this pleasant experience continues.
23 March 2026
Reply from ENGIE
Hi Dean, thank you for sharing your experience with us. I’m pleased to hear that you found the connection process simple and that you were kept well informed throughout. It’s great to know the experience has been pleasant so far.
If you ever need further assistance in the future, you can reach us via this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be happy to assist you whenever needed. Cheers, AJ
Easy to apply with a simple direction…
Easy to apply with a simple direction and no confusion. Thanks
17 March 2026
Reply from ENGIE
Hi Chaman, thank you for sharing your feedback. I’m delighted to hear that the application process was clear and straightforward for you.
If you ever need further assistance in the future, you can reach us via this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be glad to assist you. Cheers, AJ
All pretty smooth
23 March 2026
Reply from ENGIE
Hi Joe, thank you for sharing your experience. I’m glad to hear that everything went smoothly for you.
If you ever need further assistance in the future, you can reach us via this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be more than happy to help. Cheers, AJ
Smooth and hassle-free experience
I had a very smooth experience with ENGIE. The overall process was straightforward and easy to follow. The support team was responsive and helpful whenever needed, which made things even more convenient. Everything was handled efficiently without delays, and the communication was clear throughout. Overall, a reliable service and a great customer experience.
24 March 2026
Unprompted review
Reply from ENGIE
Hi Pramodh, thank you for sharing your feedback. I’m glad to hear that you had a smooth and straightforward experience with ENGIE, and that our support team was able to assist you effectively. If you ever need further assistance in the future, you can reach us via this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be more than happy to help.
Thank you again for your kind words, and we look forward to assisting you whenever needed. Cheers, AJ
Reply from ENGIE
Hi Sabrina, thank you for sharing your experience. I'm glad to hear you found our service polite, patient, and courteous. It’s wonderful to know we made things easy for you, and we truly appreciate your feedback. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
First I was asked to input my DOB when…
First I was asked to input my DOB when calling.
Second when I asked if my account had been cancelled I was assured it was and told to call my old provider.
Thirdly the waiting song is terrible and doesn't tell you where you are in the que.
Lastly, after waiting considerable time to speak to someone I was cut off
19 March 2026
Reply from ENGIE
Hi Nick, I’m sorry to hear about your experience and the frustration it caused. I would like to assist you further with your concern. I’ve sent you an email, and if you could kindly respond, we can continue working on a resolution together. If you’d prefer to discuss this matter directly, please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Grear Customer Service.
17 March 2026
Reply from ENGIE
Hi Manasi, thank you for your kind words about our customer service. We truly appreciate your feedback and are glad to know we were able to assist you.
If you need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, between 8:00am and 7:00pm (AEST). We’re here to help. Cheers, AJ
Doing hard credit access causing credit drop…
Doing hard credit access causing a drop in credit score. It doesn’t state a hard access specifically in T&Cs. Soft credit access was expected and should be enough! Customer service takes forever to respond to an online query!
17 March 2026
Reply from ENGIE
Hi Peter, I’m sorry to hear about the concerns you’ve raised regarding the credit check and the delay in response. I understand how frustrating and inconvenient this must have been for you. I’d like to look into this matter further and provide proper support. Please contact us through this link: https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and ask for our Customer Advocacy Team. They’ll assist you directly and manage your concern until a resolution is reached. We’re here to help. Regards, Aeriel.
nice rates and quick set up
11 March 2026
Reply from ENGIE
Hi Vipin, thank you for your feedback. We’re delighted to know you found our rates competitive and the setup process quick. If you need any further assistance in the future, please don’t hesitate to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). We will be glad to help. Cheers, AJ
I don’t think you want to know
I don’t think you want to know, I was told I would receive an email, I didn’t get it. I had to reach out to support to get it. I’m still unsure if my accounts have been cutover.
18 March 2026
Reply from ENGIE
Hi Simon, I’m sorry to hear you didn’t receive the email as expected and had to reach out to support instead. I’d like to review this matter further and provide proper support to make sure your accounts are cut over correctly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and ask for our Customer Advocacy Team. They’ll assist you directly and manage your concern until a resolution is reached. Thanks, Aeriel.
Not a smooth transition to Engie
So disappointed in what was supposed to be a smooth transition to Engie. It resulted in 2 days without any power to our house and additional cost and inconvenience with freezers of food discarded. Engie's advice go back to your previous supplier to have power put on as we don't have remote access to do this.
17 March 2026
Unprompted review
Reply from ENGIE
Hi Chris, I'm sorry to hear about the difficulties you experienced during your transition and understand how stressful and inconvenient it must have been for you. I’d like to look into this matter further and provide proper support. Please contact us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST), and ask for our Customer Advocacy Team to assist you directly and manage your concern until a resolution is reached. We’re here to help. Thanks, AJ
Easy to switch.
16 March 2026
Reply from ENGIE
Hi Mary, thank you for sharing your feedback. I’m delighted to hear that you found the switching process easy. If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be happy to help. Cheers, AJ
It was easy and offers discounts for…
It was easy and offers discounts for early payment.
14 March 2026
Reply from ENGIE
Hi Fred, thank you for sharing your experience with us. I’m glad to hear that you found the process easy and that you appreciate the discounts offered for early payment. If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be happy to help. Cheers, AJ
Reply from ENGIE
Hi Chinmoy, thank you for sharing your feedback. I’m sorry to hear that you haven’t received proper communication regarding your sign-up, and I completely understand how frustrating that can be. We’d like to assist you further with this concern. Kindly lodge your feedback through this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST), and ask for our Customer Advocacy Team. We’re here to help. Thanks, AJ
Very straightforward move process
Very straightforward move process. Excellent to see credits for new customers.
16 March 2026
Reply from ENGIE
HI Aman, thank you for sharing your feedback. I’m glad to hear that the move process was straightforward and that you appreciate the credits for new customers. If you need further assistance in the future, you can lodge it through this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST). We're glad to help. Cheers, AJ
Reply from ENGIE
Hi Robyn, thank you for your feedback. I'm glad to hear you find the usage view helpful. It’s great to know the tools are making it easier for you to track and manage your energy. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Reply from ENGIE
Hi Samuel, thank you for sharing your feedback. I’m glad to hear the process was quick and easy, and that your power was switched over within just one day. We completely understand how important a smooth transition is, and it’s great to know you’re satisfied. If you need any further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday–Friday 8am–7pm (AEST). Our Customer Care Team will be happy to help. Cheers, AJ
It was a quick and easy transition
It was a quick and easy transition, and I am now benefitting from my solar panels and battery.
10 March 2026
Reply from ENGIE
Hi Neil, thank you for sharing your experience. I’m glad to hear the transition was quick and that you’re already benefitting from your solar panels and battery. If you need any further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday–Friday 8am–7pm (AEST). We'll be glad to help. Cheers, AJ
Unreliable Systems and Poor Customer Service
I had a very disappointing experience with Engie. Their customer service was extremely difficult to deal with, and their data management systems appear to have serious issues that led to errors with my account. Companies providing essential services should have reliable systems and responsive support, but unfortunately that wasn’t my experience here.
16 December 2025
Reply from ENGIE
Hi Chau, I acknowledge your concerns and understand how disappointing this experience has been for you. I’d like to look into this matter urgently and ensure it is addressed properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). When you reach out, please ask for our Customer Advocacy Team, and we’ll do our best to support you. Regards, Aeriel.
Reply from ENGIE
Hi Gurwinder, I’m sorry to hear that your gas connection still hasn’t been completed. I understand how inconvenient this delay must be. I’d like to look into this matter urgently and ensure it is addressed properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). When you reach out, please ask for our Customer Advocacy Team, and we’ll do our best to support you. Regards, Aeriel.
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