For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... See more
Company replied
After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more
Company replied
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
Company replied
Company details
- #8 of 9 best companies in Energy Supplier
- #5 of 6 best companies in Electric Utility Company
- #2 of 3 best companies in Gas Company
- #5 of 6 best companies in Solar Energy Company
Written by the company
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Contact info
Australia
- engie.com.au
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from ENGIE
Hi Barry, thank you for your feedback. I'm happy to hear that you found it easy to connect both your gas and electricity services. Making the process simple and seamless is exactly what we aim for, and it’s great to know we’ve met your expectations. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Reply from ENGIE
Hi Ankush, thank you for your feedback. I'm glad to know you had a good experience with our service. Providing clear, reliable support is always our goal, and it’s great to hear we met your expectations. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Reply from ENGIE
Hi Lester, thank you for your feedback. I'm happy to hear that you found the process easy and that everything was explained clearly. Making things simple and transparent for our customers is always our goal, and it’s great to know we achieved that for you. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
I did this all through a live chat
I did this all through a live chat. Ash was and has been an absolute angel!!! They've kept me informed via text with everything going on. I did let them know the exact reason why I was switching over and I needed it done that day.
I also foujd the company by accident and I'm so thrilled that I did.
If you're ever in a situation where you need help I cannot recommend this company enough
24 June 2026
Reply from ENGIE
Hi Jodie, thank you for sharing your experience. I'm glad to hear that connecting through live chat was smooth and that Ash provided such exceptional support. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Do not use
Do not use. Incompetent. Couldn’t complete required process to connect a new meter! Terrible experience, numerous phone calls, promised a call back in 1-1.5 hours and it never eventuated. Eventually gave up after 6 weeks and went to a new retailer. Could not recommend anyone to use this company. It had a very large toll on mental health & financially with no power connection for 6 weeks!
24 June 2026
Unprompted review
Reply from ENGIE
Hi Sarah, I’m sorry to hear about the difficulties you experienced with your meter connection. I understand you’ve already moved to another retailer, but I’d still like to support you by clarifying what went wrong and providing closure on your case. If you’re open to it, you can reach out to us through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you further. Regards, Aeriel.
Reply from ENGIE
Hi David, thank you for your feedback. I'm delighted to hear that you found the connection process easy and that our communication met your expectations. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Reply from ENGIE
Hi Helen, thank you for your kind words. I'm glad to hear you found our support helpful for dealing with issues. If you ever need support in the future, you’re free to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Regards, Aeriel.
Nice and easy experience
23 June 2026
Reply from ENGIE
Hi Kaden, thank you for sharing your feedback. I'm delighted to hear that you had a nice and easy experience—it’s always our goal to make things as smooth as possible for our customers. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Was easy and simple
18 June 2026
Reply from ENGIE
Hi Katrina, thank you for your kind feedback. I'm pleased to hear that your experience was easy and straightforward. Should you need any assistance in the future, please don’t hesitate to reach out to us via https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). We’re always here to help and will be happy to assist you. Thanks, AJ
Terrible customer service
Terrible customer service. Lying about doing things, no accountability, no knowledge in the call centres about the product, hung up on by consultants who don’t want to pass you onto their supervisor. Avoid at all costs.
22 June 2026
Unprompted review
Reply from ENGIE
Hi Joseph, I’m sorry to hear about your experience and understand your frustration regarding the service and support you received. I’d like the opportunity to assist you further with any concerns relating to your account and do my best to help address them. Please reach out to us via https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST), and ask for our Customer Advocacy Team. We’ll be here to help. Thanks, AJ
Reply from ENGIE
Hi Damian, thank you for your feedback. I'm glad to hear that your setup and connection with ENGIE was straightforward and seamless. It’s important to us that the process is simple, and your comments show we’re meeting that goal. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Reply from ENGIE
Hi Pauline, thank you for sharing your experience with us. It’s great to hear that you found it easy to change to ENGIE online. We aim to make the process as straightforward and convenient as possible, and your feedback confirms we’re on the right track. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Very quick and easy to understand
16 June 2026
Reply from ENGIE
Hi Linda, thank you for your kind feedback. I appreciate you taking the time to share your experience. It’s great to know that you found the process very quick and easy to understand. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
I was subjected to multiple calls about…
I was subjected to multiple calls about ge
tting gas turned on and had to repeatedly advise we are an all electric property. I then received an SMS about my gas. Frustrating! The remainder of onboarding has been fine
17 June 2026
Reply from ENGIE
Hi John, thank you for sharing your experience with us. I note your concern regarding the repeated calls and SMS about gas services, despite your property being all‑electric. Your feedback highlights an area we need to improve, and it will be passed on to the relevant team to ensure our communications are more accurate moving forward. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Very unhappy with the conduct of Engie.
Very unhappy with the conduct of Engie.
- poor communications.
- no common sense whatsoever. I applied for electricity and gas. There was an issue with the electricity connection, so this was not connected. Nevertheless, they went ahead and connected gas. I don’t know where on earth a house can run with gas without electricity!
- instead of solving problems, they created more problems.
I will never recommend Engie to anyone…
9 June 2026
Reply from ENGIE
Hi there, I’m sorry to hear about the experience you’ve had with ENGIE and the frustration it has caused. I understand your concerns about poor communication and the way your electricity and gas connections were handled. I’d like to investigate this matter further. Please visit the link below so we can assist you: https://engie.com.au/feedback-trustpilot. You can also call us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST). We're here to help. Regards, Aeriel.
Easy to contact and very hrlpful
31 May 2026
Reply from ENGIE
Hi there, thank you for sharing your feedback. I’m glad to hear that you found us easy to contact and very helpful. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Engie’s poor service
I am extremely disappointed in the service I have received from Engie. I’ve been waiting for data to appear in the app for 4 months - I cannot see my usage. I am yet to receive a bill. The best I can get out of Engie is that they are waiting for my meter reading. I have solar panels and a smart meter so I don’t understand why, after phoning at least once a month for 4 months, this issue cannot be resolved.
16 June 2026
Unprompted review
Reply from ENGIE
Hi Karen, I’m sorry to hear about the issue you’ve been experiencing with our service. I understand how frustrating it must be to wait four months without being able to see your usage data in the app or receive a bill, especially when you have solar panels and a smart meter installed. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Regards, Aeriel.
Reply from ENGIE
Hi Gary, thank you for sharing your experience with us. I'm delighted to hear that your transition to ENGIE was seamless. It’s wonderful to know you’re also finding great value in your plan. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
Reply from ENGIE
Hi Pamela, thank you for sharing your experience with us. I'm happy to hear that you found our staff very friendly and helpful. Providing excellent service and support is something we truly value, and your feedback reassures us that we’re on the right track. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Cheers, Aeriel.
I switched plans due to moving house
I switched plans due to moving house. The experience has been terrible. I’ve had to make multiple called (you’ll see from my record) to sort things out. Very disappointed!!
13 June 2026
Reply from ENGIE
Hi Sharon, I’m sorry to hear that your experience with switching plans during your move has been disappointing. I understand how frustrating it must have been to make multiple calls to resolve the matter. I’d like to review this matter further to assist you properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Regards, Aeriel.
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