For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... See more
Company replied
After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more
Company replied
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
Company replied
Company details
- #8 of 9 best companies in Energy Supplier
- #5 of 6 best companies in Electric Utility Company
- #2 of 3 best companies in Gas Company
- #5 of 6 best companies in Solar Energy Company
Written by the company
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Contact info
Australia
- engie.com.au
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ENGIE
Hi Ranjodh, thank you for your kind words. I'm thrilled to know you found our customer service to be the best. Providing excellent support is always our priority, and feedback like yours motivates us to keep delivering the best experience possible. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Easy to sign up and understand offers.
Easy to sign up and understand offers.
Good communication from engie.
Power was on
9 February 2026
Reply from ENGIE
Hi Pieter, thank you for your feedback. I'm glad to hear that signing up was easy, the offers were clear, and our communication met your expectations. If you ever need any assistance in the future, you can send us a private message on our Facebook page with your account details or call us at 13 88 08 (Mon–Fri, 8am–7pm AEST) and we’ll be happy to help. Cheers, Aeriel.
It was extremely easy to sign up and…
It was extremely easy to sign up and have everything turned on when we arrived to move in.
9 February 2026
Reply from ENGIE
Hi Hayley, thank you for sharing your experience. I'm delighted to hear that the sign‑up process was smooth and that everything was ready when you moved in. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Have been without power for 6 days…
Have been without power for 6 days after being told it was successfully connected. Worst support when asking to speak with someone rather than live chat. All I’ve been told is that my issue has been escalated. Not the best way to start moving from interstate with no where else to go.
4 February 2026
Reply from ENGIE
Hi Joshua, I’m sorry to hear about the experience you’ve had, being without power for six days after being told it was connected. I completely understand how difficult this situation is and how disappointing it feels not to get the support you need. To help us look into this matter further, you can call us directly at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST), or send us a private message on our Facebook page so we can assist you promptly. We want to resolve this for you as quickly as possible. Cheers, AJ
So far so good
2 February 2026
Reply from ENGIE
Hi Jas, thank you for sharing your thoughts with us. I'm glad to hear everything has been going well so far. If you ever need any assistance in the future, you can send us a private message on our Facebook page with your account details or call us at 13 88 08 (Mon–Fri, 8am–7pm AEST)and we’ll be happy to help. Cheers, AJ
Excellent service through phone.
22 January 2026
Reply from ENGIE
Hi there, thank you for sharing your feedback with us. I'm pleased to hear you had an excellent experience through phone. If you ever need further assistance in the future, you can send us a private message on our Facebook page with your account details or you can reach us at 13 88 08 (Mon–Fri, 8am–7pm AEST). We'll be happy to help. Cheers, AJ
engie transfer my electrity quick
engie transfer my electrity quick ， highly recommend！
4 February 2026
Reply from ENGIE
Hi Meng, thank you for sharing your experience with us. I'm delighted to hear that your electricity transfer was quick and we truly appreciate your recommendation and for choosing us. If you ever need further assistance in the future, you can reach us at 13 88 08 (Mon–Fri, 8am–7pm AEST), or send us a private message on our Facebook page with your account details and we’ll be glad to help. Cheers, AJ
Went online and easily transferred my…
Went online and easily transferred my accounts over to my new place and closed down my old accounts
7 February 2026
Reply from ENGIE
Hi Michael, thank you for sharing your experience and I’m glad to hear the transfer went smoothly for you. We really appreciate you choosing us for your new place. If you ever need further assistance in the future, you can reach us at 13 88 08 (Mon–Fri, 8am–7pm AEST), or send us a private message on our Facebook page with your account details and we’ll be happy to help. Cheers, AJ
Reply from ENGIE
Hi Martin, thank you for your feedback. I'm pleased to hear that you find our feed‑in tariff competitive compared to others. It’s great to know that this aspect of our service is adding value for you. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Thanks, Aeriel.
Reply from ENGIE
Hi Natalie, thank you for sharing your feedback with us. I'm delighted to hear that you found our team very helpful in assisting you with getting connected to gas. Your experience is important to us, and we’re glad we could support you through the process. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Regards, Aeriel.
Easy everything 👍
5 February 2026
Reply from ENGIE
Hi Stan, thank you for your kind feedback. I'm glad to hear that everything was easy for you. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Reply from ENGIE
Hi Jodhvir, thank you for your wonderful feedback. I truly appreciate your kind words and we’re delighted to know that your experience with us has been so positive. Your support means a lot to our team, and we’ll continue striving to provide you with the best service possible. If you ever need support in the future, you can reach us via Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you anytime. Cheers, Aeriel.
Reply from ENGIE
Hi Lindsay, thanks for your feedback. I’m glad the sign‑up process was easy for you. If you ever need support in the future, you can reach us via Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you anytime. Cheers, Aeriel.
Reply from ENGIE
Hello David, thank you for your kind feedback. I'm happy to hear that you found the communication simple and clear, and that the changeover process was seamless and fuss‑free. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Helpful and friendly service
Helpful and friendly service- thank you for quickly assisting us with our query.
27 January 2026
Reply from ENGIE
Hi Alexandra, thank you for your kind words and feedback. I'm glad to hear you found our service helpful and friendly. If you ever need further assistance in the future, you can reach us by sending a private message on our Facebook page or by calling 13 88 08 (Mon–Fri, 8am–7pm AEST). We will be happy to assist you again. Cheers, AJ
Easy switchover services.
1 February 2026
Reply from ENGIE
Hi Showkat, thank you for sharing your feedback with us. I'm glad to hear that you found our switchover services easy and straightforward. If you ever need support in the future, you’re welcome to reach out through our Facebook private message or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Reply from ENGIE
Hi Lindy, thank you for sharing your feedback. I truly appreciate you taking the time to let us know your thoughts. If you need support in the future, you’re welcome to reach out via our Facebook private message or by calling 13 88 08. Our team is available Monday to Friday, 8:00 AM–7:00 PM. Regards, Aeriel.
Wonderful experience
It was very easy to signup with engie and I heard about the perks from friend referral as well as victoria compare market prices are low to afford
1 February 2026
Reply from ENGIE
Hi Nazish, thank you for sharing your experience, and I'm glad to hear that signing up with ENGIE was easy for you. It’s great that you also learned about the perks through our referral program and found the Victoria Compare market prices affordable. If you ever need assistance in the future, please don’t hesitate to reach out to us via a private message on our Facebook page or by calling us at 13 88 08. Our team is available Monday to Friday, 8:00 AM to 7:00 PM (AEST), and we’ll be glad to help. Cheers, Aeriel.
I still dont have electricity...
I still dont have electricity.... literally went the whole weekend no power.
Really bad work by these guys.
1 February 2026
Reply from ENGIE
Hi Justin, I’m sorry to hear you were without electricity over the weekend. I’d like to get this resolved as quickly as possible. Could you please reach out to us directly via Facebook private message or by calling 138808? Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you right away. Regards, Aeriel.
Everything could went wrong went wrong, avoid at all cost.
Everything could went wrong went wrong, terrible service, incorrect connection address, avoid at all cost.
27 January 2026
Reply from ENGIE
Hi William, I’m sorry to hear about the issues you faced with the connection address and the service provided. I understand how frustrating this must have been for you. I’d like the opportunity to look into this further and make things right. Could you please provide us with your account details or reach out directly via Facebook private message or by calling 138808? Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you. Regards, Aeriel.
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