engagejeweler.com Reviews 

24
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Great quality diamond at a reasonable price. Diamond was recieved within a couple of days of purchasing. Would definitely buy from them in the future.

Rated 3 out of 5 stars

The Engage sales representative that I worked with provided a plethora of good information and the stone that I settled on was the absolute best gem that I could find anywhere for the money. The ring... See more

Rated 5 out of 5 stars

Had the best experience using Engage jeweler. They helped me find the perfect diamond, and customized everything as requested. The ring turned out better than imagined! Not that I plan on getting anot... See more

Rated 5 out of 5 stars

Could not be happier. Loved how customisable every feature was. Found exactly what I was after and at a much lower price than other online or retail stores. Delivery was fast. The appointment with a c... See more

Company details

  1. Jewelry Store

Written by the company

Engage Jeweler is revolutionizing the engagement ring purchase journey taken by two million couples each year. • Engage’s patented Smart Recommendation technology makes sure every customer finds the right engagement ring and pays the correct price. • Upload an image of your dream ring with Engage’s AI Vision tool and instantly receive perfect ring matches along with customization options to make that dream ring a reality • Define your ring preferences by swiping left or right to styles proposed by Engage’s AI Smart Learning tool and receive your perfect ring match and recommended personalization options. • Pinterest users can scan Pinterest ring boards (or Instagram posts) with Engage’s Social AI tool and receive perfect dream ring matches from their posting preferences, along with suggested customization options. • Engage offers over 1.5 million different engagement ring options, thoughtfully curated to reflect current and future trends, while offering all the classic best-selling styles readily customized to each customer’s specifications. • How can Engage always have the lowest online diamond prices? • Every diamond is price compared daily against 2 million online diamonds by Engage’s patented pricing algorithms. • Engage will only offer diamonds that have been price confirmed as the lowest online. That is why no other online diamond site can match Engage’s prices. • Best in class customer service. • 2nd Day FedEx free shipping on all orders • 30-day free returns. • The only free Forever Lifetime Warranty including ring replacement (see program for details). • On-demand concierge services. • Free ring sizers available. • Diamond experts with 40 + years of experience.


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4.4

Excellent

TrustScore 4.5 out of 5

24 reviews

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4.4

All reviews

(24)

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Rated 4 out of 5 stars

Purchased two 55pt natural diamonds…

Purchased two 55pt natural diamonds w/earing mounts. Approximate purchase price 5500.

I was anxious being from CA purchasing stones from Hong Kong and NY and having Engage Jewelers of TX bring put it all together and mounting the stones into two earrings.

The issues were primarily with the EJ website.

I asked Lee to populate the cart for me but by doing so the contents of the cart disappeared.

I could not see what's in the cart...just a total so I did not pay for the stones or mountings until I saw the contents of the cart and the GIA numbers were in there. I recommend you see what you're paying for.

I wanted to ensure I controlled the delivery date but could not change the 'guarantee delivery date' to a specific date until I paid for the stones and mountings.

Jessica to the rescue. I explained my needs and concerns and Jessica made sure everything was correct - earring white gold and 6 prong. GIA numbers were in the cart along with pictures.

I had the stones appraised by a GIA gemologist and they were the GIA numbered stones I expected. The gemologist noted that there was a hair under one of the prongs and removed it for me.

Overall I believe I received fair value for the money, and although the website was a challenge the sales staff made everything right.

9 August 2022
Unprompted review
engagejeweler.com logo

Reply from engagejeweler.com

We're delighted that JW was happy with the purchase, despite those technical hiccups along the way. The Engage team works to make certain every purchaser is ecstatic with their purchase.

Diamonds sell very quickly, especially with Engage's proprietary pricing algorithm to calculate the lowest price available online. That's why, when the diamond pair originally selected was sold, we searched our suppliers worldwide to find a perfect match and populate it in the cart especially for you.

Engage is always learning from our users to make the experience memorable and we appreciate your candid comments so we know where to improve.

Once again, thank you for your business!

Rated 5 out of 5 stars

Could not be happier

Could not be happier. Loved how customisable every feature was. Found exactly what I was after and at a much lower price than other online or retail stores. Delivery was fast. The appointment with a consultant eased my fears. The ring looks exactly like the render in the app.

15 March 2022
Unprompted review
Rated 4 out of 5 stars

Wonderful experience

I am really pleased with my ring. It’s exactly what I wanted. The setting is unique, and the diamonds are brilliant and beautiful. I would buy from this company again. Thank you.

5 February 2022
Unprompted review
Rated 5 out of 5 stars

Had the best experience using Engage…

Had the best experience using Engage jeweler. They helped me find the perfect diamond, and customized everything as requested. The ring turned out better than imagined! Not that I plan on getting another ring, but who knows may upgrade to a larger one next. Thanks for everything!

1 January 2022
Unprompted review
Rated 5 out of 5 stars

We made it to our 35th Wedding…

We made it to our 35th Wedding Anniversary! I told my wife she deserves an Upgrade! As I shopped around most major retailers, I could not find a Diamond retailer that met my needs, we then found Engagejewler.com. The website was fantastic, the descriptions, the pictures, the process, and ESPECIALLY the customer service, they were on the website with us throughout the entire purchase. They answered all my questions, gave me all information about the diamond we selected, and from start to finish, they were Excellent! Engagejeweler.com is second to none when purchasing a diamond for that special occasion and loved one!

18 December 2021
Unprompted review
Rated 4 out of 5 stars

Great quality diamond

Great quality diamond at a reasonable price. Diamond was recieved within a couple of days of purchasing. Would definitely buy from them in the future.

18 December 2021
Unprompted review
Rated 5 out of 5 stars

Great Communication

I had a great experience with Engage! Not only was the process of ring buying smooth and easy, there were some shipping issues (not Engage's fault), and they were super attentive and responsive while I was freaking out. Much appreciated!

18 December 2021
Unprompted review
Rated 5 out of 5 stars

Princess Cut Engagement Ring

We chose this company because of the good reviews and I am happy to report that I also have nothing but great things to say about my experience. The process was easy, smooth, and transparent. The final result is everything I dreamed for and more! Thank you for building my dream ring!!

17 December 2021
Unprompted review
Rated 5 out of 5 stars

The entire experience was fantastic

The entire experience was fantastic. The website was very user friendly, I always felt like I was getting good quality choices. I also really appreciated the constant communication from the website and the vendor that I ultimately bought it from. Overall I give the experience 10/10

17 December 2021
Unprompted review
engagejeweler.com logo

Reply from engagejeweler.com

Thank you so much for your review, Matt! Unfortunately we were not able to match your review here to the order but we would like to connect with you regarding your experience. Could you please email concierge@engagejeweler.com and we will get back to you shortly!

Thank you,
Engage Jeweler

Rated 3 out of 5 stars

Generally great, but...

The Engage sales representative that I worked with provided a plethora of good information and the stone that I settled on was the absolute best gem that I could find anywhere for the money. The ring is beautiful. Their shipping was quick BUT they incorrectly routed the order to my home, instead of the FedEx facility that I requested, which resulted in my girlfriend seeing and signing for a package with the words "ENGAGE" on it while I wasn't home. While my experience was generally very good, this was unacceptable and could've blown my entire engagement.

17 December 2021
Unprompted review
Rated 5 out of 5 stars

Loved it, I recommend them to Everyone

I found Engage to be extremely helpful and very flexible. I received the ring three weeks before the estimated date, and many month later when I needed to have the ring resized they were so quick to respond and get my request completed.

All of the associates I spoke with made me feel very important and helped me with any questions I had.

If I had to do it all over again I would go with Engage time and time again

16 December 2021
Unprompted review
Rated 5 out of 5 stars

Engage Jewelers made shopping with a…

Engage Jewelers made shopping with a breeze. They took the decision process away from me and recommended an absolute gorgeous stone. I am glad I gave up trying to find the perfect stone and let Engage Jewelers do it. They are smart, know their stuff, and easy to work with.

16 December 2021
Unprompted review

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