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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their unique energy and effectiveness. Many appreciate the excellent delivery service, highlighting quick shipping and careful packaging. The staff and customer service also receive frequent commendations for their helpfulness and efficiency in resolving any issues. However, some customers mentioned issues with product sizing, particularly with bracelets, finding them too small. A few people also noted a perceived decline in product quality over time and expressed dissatisfaction with how points were applied to shipping costs rather than item prices.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality of items such as... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality of products, including... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the speedy... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently express satisfaction with the Energy... See more

Customer service

Customers consistently report positive experiences with customer service. Reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased from Energy Muse several times. They are easy to work with should any issues arise. Their products are quality, packed well, with little helpful scrolls included. Highly recommend the... See more

Company replied

Rated 5 out of 5 stars

Energy Muse is my trusted source for all things crystals. Their products have a different energy than other places I have bought products, you can feel that they really know what they’re doing. Most r... See more

Company replied

Rated 5 out of 5 stars

I purchase items from Energy Muse because I trust Heather and Timmie’s expertise and connection to authentic gemstones and minerals. It began when I tried the protection bracelets and started power ba... See more

Company replied

Rated 5 out of 5 stars

I enjoy all the products I have purchased from Energy Muse, everything has come in as described. Some items were bigger than expected and that was a pleasant surprise. Most prices are reasonable some... See more

Company replied


Company details

  1. Shopping & Fashion

Information provided by various external sources

Handmade Crystal Healing Jewelry that combines the healing properties of crystals with intention to help you achieve a desired outcome.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Consistant company

Consistant company. Excellent shipping and packaging. I have purchased from them for years and only had to contact customer service 2 times and there was quick fair resolution both times. 4/5 stars only as some pricing is a bit high, but there are always members sales so no complaints!!

10 February 2026
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Holly,

Thank you for your thoughtful review and for being a valued customer over the years. We’re delighted to hear that our shipping, packaging, and customer service have consistently met your expectations.

We also appreciate your feedback regarding pricing and are glad that our member sales help provide additional value. Your continued support and trust mean a great deal to us, and we look forward to serving you for many years to come.

Kind regards,
EM Team

Rated 5 out of 5 stars

Great product

Great product, just as advertised. Packed well - I only ordered smudging supplies and some incense so cant really speak to the crystal/jewelry quality but was pleased with my purchase.

9 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Jessica,

Thank you for taking the time to share your experience. We’re glad to hear that your smudging supplies and incense arrived safely and met your expectations.

We appreciate your feedback and hope that when you explore our crystal and jewelry offerings in the future, they bring the same level of satisfaction. Thank you again for choosing us, and we look forward to serving you again soon.

Kind regards,
EM Team

Rated 5 out of 5 stars

Consistently excellent experience

Consistently excellent experience! Items are high-quality, accurately described, and delivered quickly. From personal purchases to thoughtful gifts, I’m always thrilled with what I receive.

3 January 2026
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Daphne,

Thank you for your kind words and for sharing your experience with us. We’re delighted to hear that our products consistently meet your expectations, whether for personal use or as thoughtful gifts.

It’s wonderful to know that you’ve found our items to be high-quality, accurately described, and delivered promptly. Your continued support means so much to us, and we look forward to bringing more joy and meaningful experiences to you in the future.

Kind regards,
EM Team

Rated 5 out of 5 stars

Super easy to order from and excellent…

Super easy to order from and excellent customer service. They offer a wide variety of crystals that are certified and high grade . Highly recommend!

6 February 2026
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Beverly,

Thank you for taking the time to share your experience. We’re thrilled to hear that you found our ordering process simple and our customer service excellent. It’s wonderful to know that our selection of high-grade crystals met your expectations.

Your recommendation means a lot to us, and it motivates our team to continue providing quality products and attentive service. We look forward to helping you explore more beautiful crystals in the future.

Kind regards,
EM Team

Rated 5 out of 5 stars

I love my torus necklace

I love my torus necklace. It truly beautiful I wear it daily. Fast delivery and package well.

27 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Martha,

Thank you for sharing your experience with your necklace. We’re delighted to hear that you love it and that it has become a part of your daily routine.

We’re also glad that it arrived quickly and that the packaging met your expectations. Your feedback encourages us to continue providing high-quality pieces that bring joy and inspiration to our customers.

We truly appreciate your support and are honored to be part of your daily ritual. We look forward to creating more meaningful experiences for you in the future.

Kind regards,
EM Team

Rated 5 out of 5 stars

I received my bracelet quickly

I received my bracelet quickly. The quality was very good and the crystals were beautiful.

18 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Heather,

Thank you so much for taking the time to share your experience with your bracelet. We’re thrilled to hear that it arrived quickly and that you’re pleased with the quality and beauty of the crystals.

Your feedback means a lot to us, as we strive to create pieces that bring both joy and energy to our customers. We hope your bracelet continues to inspire and uplift you every day.

Kind regards,
EM Team

Rated 5 out of 5 stars

Always love my items from Energy Muse

Sorry I cannot tell what I’m reviewing haha picture is too small and I buy lots of different items but I’m ALWAYS pleased with the Energy Muse Team 🫶🫶

28 January 2026
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Shari,

Thank you so much for your message! We’re so glad to hear that you’re always pleased with your items and your experiences with us.

We completely understand that when you have so many favorites, it can be hard to pinpoint just one. Your continued support means so much to us and truly motivates our team to keep providing quality products and great service.

Thank you again for your kind words and for choosing us. We look forward to continuing to serve you.

Kind regards,
EM Team

Rated 5 out of 5 stars

selenite heart bowl

The selenite heart bowl is very pretty and I had used it to charge my crystals and crystal jewlery.

1 January 2026
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Erin,

Thank you so much for taking the time to share your feedback. We’re so happy to hear that you’re enjoying the selenite heart bowl and finding it useful for charging your crystals and jewelry.

Selenite is a wonderful tool, and it’s always meaningful for us to know our pieces are being used in ways that support your personal practices. Your experience truly means a lot to our team.

Thank you again for your kind words and for choosing us. We’re grateful to be part of your journey.

Kind regards,
EM Team

Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company. I did not order any crystals from other sites. Energy Muse has the highest quality products for reasonable prices.

31 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Elsa,

Thank you so much for sharing such kind and thoughtful feedback. We’re truly honored to be your trusted source and are glad to hear that you value the quality of our products and find our pricing reasonable.

Our team puts a great deal of care into sourcing and creating each piece, and it means a lot to know that our efforts resonate with you. Your support and confidence in Energy Muse are deeply appreciated.

Thank you again for your kind words, and we look forward to continuing to serve you.

Kind regards,
EM Team

Rated 5 out of 5 stars

Love the products

Love the products! Prices are great. The learning classes offered and so helpful. Thanks

21 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi there,

Thank you so much for taking the time to share your experience with us. We’re truly glad to hear that you’re enjoying our products and that you find our pricing and learning classes helpful.

Providing both quality products and meaningful educational resources is very important to us, so it’s wonderful to know they’ve been valuable to you. Your feedback means a lot and encourages our team to continue improving and supporting our community.

Thank you again for your kind words and for being part of Energy Muse. We look forward to continuing to serve you.

Kind regards,
EM Team

Rated 5 out of 5 stars

Why Energy Muse? I look to Energy Muse for their…

I look to Energy Muse for their commitment and generosity of spirit sharing their expertise in the gem world. Lots of sites sell crystals, but I appreciate their articles, their experimentation, and trainings. I thought their foray into frequency generators was fabulous as my husband and I now have 5! My most recent purchase was to start collecting for my granddaughter.

12 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Stephanie,

Thank you so much for your thoughtful and encouraging feedback. We truly appreciate your recognition of our commitment to sharing knowledge and expertise in the world of crystals and energy work. It’s wonderful to hear that you and your husband are enjoying the frequency generators and that our recent offerings are helping you begin a collection for your granddaughter.

Your support and trust mean a great deal to us, and it’s always rewarding to know that our efforts to provide quality products, informative content, and meaningful experiences are making a positive impact. We look forward to continuing to bring you and your family more tools and insights that inspire, educate, and support your journey with energy and wellness.

Kind regards,
EM Team

Rated 5 out of 5 stars

Good protection

Well made jewelry for positive energy. I really feel protected throughout the day.

12 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Serene,

Thank you for taking the time to share your experience. We’re delighted to hear that your jewelry is providing a sense of protection and positive energy throughout your day. Our goal is to create pieces that not only look beautiful but also support and uplift our customers in meaningful ways, and it’s wonderful to know that you’re feeling the benefits.

Your feedback encourages us to continue crafting jewelry that promotes well-being and positive energy. We look forward to bringing you more pieces that inspire and support you in the days ahead.

Kind regards,
EM Team

Rated 5 out of 5 stars

Frequency Generators

I love the different frequency generators and the copper accessories that enhance the energies!

11 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Mary,

Thank you for sharing your experience with our frequency generators and copper accessories. We’re thrilled to hear that you’re enjoying the variety and the way these pieces enhance the energies in your space.

It’s always wonderful to know that our products are helping you connect with the positive energies you’re seeking. We look forward to continuing to provide tools that support your journey and personal energy practices.

Kind regards,
EM Team

Rated 4 out of 5 stars

Energy Muse has a great selection

Energy Muse has a great selection , and I can usually find what I am looking for.

25 August 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Dorothy,

Thank you for taking the time to share your feedback. We’re glad to hear that you enjoy our selection and are usually able to find what you’re looking for. Knowing that our offerings meet your needs and preferences is truly rewarding, and we hope to continue providing pieces that inspire and resonate with you.

Kind regards,
EM Team

Rated 5 out of 5 stars

Magical Experience Every Time!

Every crystal I’ve purchased from Energy Muse has been exceptional in quality, beautifully unique, and truly magical. Their customer service is consistently outstanding. I’ve been a devoted customer for many years and wholeheartedly recommend Energy Muse.

9 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Maryam,

Thank you so much for sharing your experience with us. We’re truly glad to hear that our crystals and service have consistently met your expectations and brought a touch of magic into your life. Your continued support over the years means a lot to us, and it’s wonderful to know that our efforts to provide high-quality, unique pieces resonate with our devoted customers.

We look forward to continuing to serve you and hope each crystal you choose continues to bring inspiration and positive energy into your journey.

Kind regards,
EM Team

Rated 5 out of 5 stars

Great Store

always get what I order and am very pleased with the service and the products I receive. Overall, Energy Muse is a great company to find all the crystals you are looking for.

9 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Elizabeth,

Thank you for taking the time to share your experience. We’re thrilled to hear that you consistently receive your orders as expected and that our products and service continue to meet your standards. It’s especially gratifying to know that Energy Muse has become a reliable source for the crystals you’re seeking.

Your continued support and trust mean a great deal, and we look forward to providing you with more thoughtfully crafted pieces and exceptional service in the future.

Kind regards,
EM Team

Rated 5 out of 5 stars

Good products.

8 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Mary,

Thank you for your feedback. We’re glad to hear that you’re pleased with your products and truly appreciate your support. We look forward to providing you with more items you’ll enjoy in the future.

Kind regards,
EM Team

Rated 5 out of 5 stars

Love it

Love it. Thank you.

7 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Chris,

Thank you for your kind words. We’re glad to hear that you love your purchase, and we truly appreciate your support. We look forward to serving you again in the future.

Kind regards,
EM Team

Rated 5 out of 5 stars

I like the sales that make improving…

I like the sales that make improving your energy affordable!

29 November 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Julia,

Thank you for your feedback. We’re pleased to hear that our promotions help make it easier for you to access our products and support your energy journey.

Your continued support is greatly appreciated, and we look forward to serving you again in the future.

Kind regards,
EM Team

Rated 5 out of 5 stars

Great communication

Great communication, great customer service and delivery was perfect. Items were as described and any delay was communicated.

4 December 2025
Unprompted review
Energy Muse logo

Reply from Energy Muse

Hi Melanie,

Thank you for sharing your experience. We’re delighted to hear that our communication and customer service met your expectations and that your order arrived as described.

Your feedback is greatly appreciated, and we look forward to continuing to provide you with a seamless and positive experience.

Kind regards,
EM Team

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