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Energy Deal Reviews 

2,018
•
TrustScore 4.5 out of 5

4.5

Price Comparison Site
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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, polite, patient, and thorough when explaining different energy plans and available market options. Consumers deeply appreciate the clear and comprehensive information provided during phone consultations, which helps people easily understand potential cost savings on their upcoming utility bills. Many people also highlighted that the changeover process to a new provider felt seamless, well-managed, and entirely painless. Some reviewers were not happy with communication hurdles, experiencing difficulties with missed calls, call servicing, or feeling frustrated about a lack of tangible rewards for long-term customer loyalty.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness and clear explanations.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the phone representatives as very... See more

Service

Consumers find service to be positive, highlighting prompt, helpful, and friendly assistance with utility... See more

Price

People report positive experiences with price, consistently highlighting good deals and savings on their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa was great, knowledgeable and easy to talk to. She answered all my questions and provided in depth details. I am very surprised with the savings that are actually available if you are prepared to... See more

Rated 5 out of 5 stars

i have been with the same energy provider for 30+ years and after talking to these guys today I realised there is no reward for being loyal these days . I am now on a cheaper plan.

Rated 5 out of 5 stars

The lady on the phone was extremely helpful in understanding my current situation and supplied me with hopefully some power cost savings. Thank you.

Rated 5 out of 5 stars

The assistance I was given, over the phone, I could not speak more highly of. Everything was explained in clear English for me, if and when I had any questions, they would pause and let me ask my que... See more

Company details

  1. #10 of 11 best companies in Price Comparison Site

Information provided by various external sources

Energy Deal is a price comparison and advisory service determined to find you a better electricity and gas deal. We want to make a difference, our unique model compares your current retailer up against our panel of retailers to see if we can get you a better deal.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(2,018)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I tried several times to tell your…

I tried several times to tell your caller that i couldn't understand her properly in regards to her requests. After getting very frustrated with her and her demands, I told her to cancel everything . so now I need to Unsubscribe and delete any and all my account.

13 August 2025
Rated 5 out of 5 stars

Gas and electricity …

Lisa persisted with getting in touch with me ,we kept missing each other,this morning we connected and the experience with Lisa was lovely and very helpful with information and extremely informative to help me.

18 August 2025

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