Your Co-op Energy Reviews 

8,567
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have... See more

Rated 5 out of 5 stars

We have been with Octopus for many years, since they took over Co-Op energy. The prices have always been reasonable, the service fine and the “greenness” pretty good. I have seen interviews with the C... See more

Rated 5 out of 5 stars

The site was very clear, well laid out and presented, making it so easy to navigate. I had no problems understanding how my accounts were running, or how my bills were calculated. I was informed o... See more

Rated 5 out of 5 stars

Having had disastrous experiences with other companies, I read reviews of Octopus when transferred from Co-op (excellent company, too) and stayed. Best ever decision. Simple to use, no rubbish, meter... See more

Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(8,567)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Poor pensioner

Having had disastrous experiences with other companies, I read reviews of Octopus when transferred from Co-op (excellent company, too) and stayed. Best ever decision. Simple to use, no rubbish, meter reading faultless, changes in tariffs very simple. Perfect.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Good Tariff

I always get updates from Co-op Octopus and I am very happy with the new tariff I was offered after my 12 month fixed tariff finishes.

3 April 2025
Unprompted review
Rated 4 out of 5 stars

Best energy provider

I like how Octopus gives his customers choices of tariffs that sometimes are even cheaper then the actual prices and lets customers modify their Direct debit.
The app is also really useful as it lets me see my consumption in real.time.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Fair price, good service.

I've always found Octopus to be fairly priced, but I've just switched to an ever lower fixed tariff through the website. It took about 30 seconds, everything was clear and easy to understand, didn't have to submit my life history and I'm very happy to be saving roughly £30 a month.

The website and app are easy to use, submitting a meter reading is no problem, all the information you need about your tariff and bill is there and I've never had any issues claiming refunds when my account goes over a certain amount of credit.

I wouldn't hesitate to recommend Octopus to anyone.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

quick and easy

Your email set out clearly an explanation of the charges and showed us how to save money. It was completed within five minutes, thank you.

2 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look