Eneba Reviews 293,960

Reply from Eneba

Updated 14 hours ago

Hello there,

Thank you for your review. Thank you for your feedback. We would like to clarify that our cashback program is legitimate, but it does have specific limitations and conditions for use. Since you provided an email when submitting your review, our Support Team has already reached out to you and asked some additional information.

Please make sure to check your inbox (and spam/junk folder just in case) and reply to our Support Team so we can assist you further.

EDIT:

I am still waiting for your reply. Please respond to my email when you have a moment.

Kind regards,
Ruby, Team Eneba

Reply from Eneba

Updated 16 hours ago

Hello there,

Thanks for taking the time to reach out to us.

On rare occasions, there can be a mix-up on the sellers side and issues with key activation occur, however we're ready to help you have this resolved and support team is always standing by to work them out.

Since you have provided me here with your e-mail address while creating your review, I have just reached out to you by creating a ticket for you, so make sure to check your inbox and get back to me whenever you have the ability to do so.

EDIT:

I am still waiting for your reply. Please respond to me when you have a moment.

Kind regards,
Ruby, Team Eneba

Reply from Eneba

2 days ago

Hi, the Eneba Team here!

Your experience truly matters to us, and we always want to make sure you receive the best possible support. Since you left your email address in the review, we contacted you directly by email.

We’re also happy to let you know that the issue has been resolved. Please check your inbox and spam folder when you have a moment, as we’ve sent you more details there.

Best,
The Eneba Team

Reply from Eneba

Updated 16 hours ago

Hello there,

Thanks for taking the time to reach out to us.

On rare occasions, there can be a mix-up on the sellers side and issues with key activation occur, however we're ready to help you have this resolved and support team is always standing by to work them out.

Since you have provided me here with your e-mail address while creating your review, I have just reached out to you by creating a ticket for you, so make sure to check your inbox and get back to me whenever you have the ability to do so.

EDIT

We have not received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that we could investigate your case and help out!

Warm regards,
Team Eneba

Reply from Eneba

Updated 16 hours ago

Hello,

Thanks for taking the time to reach out to us.

On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues, which by the looks of it you have already contacted!

And based on your ticket, I can also see that the situation has been fully resolved, with a solution being provided as well, which is great to hear! We will continue to work just as hard, if not, put in even more effort, into making sure that such occurrences would not happen in the future. Thus, providing you with the opportunity to leave some positive feedback!

EDIT

Thank you for updating the review, this is something that we will check right away.

Our team has contacted you through the same ticket, so kindly check it out and reply when you will be able to.

2nd EDIT

We have not heard back from you in some time. Please make sure to respond to your ticket with the requested details so we can look into your case and assist you!

Warm regards,
Team Eneba