Endurance Beds Reviews 

127
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Beautiful bed very happy, my only complaints are no assembly instructions was supplied and no cover for the exposing bolts which hold the frame together. I feel the covers would have given a better f... See more

Rated 5 out of 5 stars

Supplied 2 extra bed slats (needed for our mattress) at no extra cost and clearly discussed the details of the finish. Delivered when courier said and willingly carried up to second floor. Bed sturdy,... See more

Company replied

Rated 4 out of 5 stars

Really liked the bed when it arrived, particularly the colour. The slats are very heavy duty and it was easy to out together except no instructions for the middle support for the Super King size we... See more

Company replied

Rated 1 out of 5 stars

Late delivery, wrong parts, no instructions, terrible customer service. Had to pay for 2 nights accommodation due to having no bed to sleep on, their attitude was basically‘get on with it’ Shit at... See more

Company replied

Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Mattress Store

Written by the company

Endurance Beds are a family run, online only retailer specialising in bespoke, well-crafted beds and comfortable, supportive mattresses based in the UK. Our range includes wooden beds, metal beds, upholstered beds (including bedsteads, ottomans and divans) and bunks. We have a wide selection of products on our website with many different sizes available as standard. If you were looking to create custom sizes, we can accommodate this. You may require this service if you were fitting a bed frame in a specific space or was looking for a long-term space-saving solution for your growing children. We also offer custom finishes on all products. Whether that be a Farrow and Ball painted finish on our wooden beds or a fabric for your upholstered bed base to match the interior of your bedroom. We are confident in our selection of products as we have taken time to source reliable manufacturers who are both flexible with their design and provide quality, long-lasting products. All products are made-to-order. In addition, we manufacture all the metal bed frames at our site here in Norfolk. To give our customers the confidence to purchase from us, we offer a 12 year guarantee on all bed bases. We owe this to the premium materials used by our experienced manufacturers and our own engineers. Our customer service team are on hand to speak with you about your requirements.


Contact info

4.0

Great

TrustScore 4 out of 5

127 reviews

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4.0

All reviews

(127)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a custom King size made

Had a custom King size made. There were a few human errors along the way but Shane and Hannah at Endurance remedied these without hesitation and we got there in the end. The bed is elegant and very sturdy.

23 April 2024
Rated 5 out of 5 stars

Can't fault them

Really helpful liaising on what might be best mattress for us, for getting fabric samples to me, for checking in and adjusting to ensure we had understood each other on the details of the order (around exactly what drawers I meant in the divan), willingly replied to my enquiries around lead time, could easily book delivery at time that suited me, delivery drivers were communicative, considerate, kind and accommodating, and very happy with the quality and function of the bed. Would highly recommend.

8 April 2024
Rated 5 out of 5 stars

Good purchasing experience

I have bought three metal beds. Haven't slept on them yet, but the beds look really good. The purchasing experience was pleasant. The order has been handled well. The beds were assembled quickly and in an efficient manner. The guys who came to assemble the beds were very polite and they did a perfect clean-up after finishing their work.

18 March 2024
Endurance Beds logo

Reply from Endurance Beds

Thank you for sharing your experience with us! We're delighted to hear that you found our purchasing process pleasant and that your order was handled well. It's fantastic to know that the beds look great and were assembled quickly and efficiently.

We take pride in providing not only high-quality products but also exceptional service, and we're thrilled that the assembly process was smooth and that our team members were polite and thorough in their work, leaving everything tidy afterward.

We hope that you enjoy your new metal beds and that they provide you with many restful nights of sleep. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Endurance beds, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent quality

Chest of drawers -Website easy to navigate so ordering very straightforward. Arrived within stated timeframe and packaging was amazing. Really well protected so in pristine condition when arrived. Excellent quality and looks good in bedroom.

18 March 2024
Endurance Beds logo

Reply from Endurance Beds

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our website easy to navigate and that ordering was straightforward. It's great to know that your chest of drawers arrived within the stated timeframe and that the packaging ensured it arrived in pristine condition.

At Endurance Beds, we strive to provide excellent quality products, and we're delighted to hear that the chest of drawers meets your expectations and looks fantastic in your bedroom. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and hope to assist you again in the future!

Have an amazing day!

Rated 4 out of 5 stars

Ordered a bed and mattress

Ordered a bed and mattress. Arrived and delivered as agreed. Unfortunately one part of the bed was a wrong piece. The matter was sorted out quickly (problems happen - it is how they are dealt with that marks out a good organisation). I now have a sturdy attractive bed and a good mattress. Assembly was easy, instructions clear and tools were provided.

29 February 2024
Endurance Beds logo

Reply from Endurance Beds

Thank you for your 4* review! Your feedback is greatly appreciated.

We apologise that we initially got this wrong. We thank you for your patience and understanding. We cannot be infallible but as you have suggested, it is how we deal with issues that sets up apart.

Thank you for your informative review and kind comments.

Have a brilliant day!

Rated 1 out of 5 stars

Unfinished product & terrible customer service

Extremely disappointing service and product from Endurance Beds. I had read previous bad reviews but decided to give them the benefit of the doubt. I ordered the a steel bed frame on their website including assembly with 6-8 week delivery time for a total of £819 including £50 for delivery and assembly and £160 for spray painting. In Week 8 I emailed to confirm if it would be delivered and they told me there is a delay in production. I asked why they didn’t inform me that the delivery was delayed and they said they are a small business. Over the next 2-3 weeks I am the one who had to chase for progress. Product was eventually delivered in week 13 after placing the order. Endurance Beds informed me on dispatch that their website had an error and they don’t offer assembly for their metal bed frames but they would honour it due to delay in delivery, as if they are doing me a favour? The bed frame arrived with patches of paint missing, quite evident that it was not from damage but from them missing parts when spray painting. Endurance Beds offered me a can of spray paint. I asked for a refund of the £160 I paid for the painting and the fact I will now have to move the mattress myself, protect the surrounding areas and paint the bed myself. They refused and offered me a refund of £15.23! Their justification is they had to spend extra to assemble the product which was an error they made on their website - essentially penalising me for a substandard product delivered to me. Extremely insulting and would advise everyone to not order from this despicable company.

22 January 2024
Unprompted review
Endurance Beds logo

Reply from Endurance Beds

Thank you for taking the time to leave a review.

We apologise that you are not satisfied with our product. Unfortunately damage on our bases, while uncommon do happen. We take all precautions and package carefully but due to the weight of our high quality products, couriers are no infallible and can damage the items.

We abide by all the necessary regulations and legislation and offer all customers options on how they wish to proceed.

Where compensation is concerned, offering a balance is good will and is not covered in legislation. We have specified in our terms and conditions that we will offer 2.5 - 7.5% compensation back on a case by case basis. This is to maintain a clear line of communication to our customer so we all know where we stand, so to speak. Moreover, In this instance, you have correctly advised we offered spray paint as well to cover the effected area.

We feel your comments are very harsh given that we have followed our terms and conditions, been transparent and generous across the full timeline of the order.

Have a wonderful day!

Rated 5 out of 5 stars

I love the quality of Endurance Beds

I love the quality of Endurance Beds. I bought one last year with the metal mesh frame. The bed still looks like the day it was unboxed, not a mark on the paint. As well, it's just as sturdy. I'm was so impressed that I bought a second bed for my daughter with special needs. I'm hoping that it will be as durable as advertised. Now, my other daughter and son want one, too! I see more Endurance Beds in our future! I also note that the wait on lead times is worth it for these beds. I appreciate that a quality check prior to departure found an error in the headboard, which was quickly rectified after Christmas. All companies make mistakes. Whether or not they have quality control checks in place is what sets them off from the rest. I would buy again from this company.

13 December 2023
Rated 5 out of 5 stars

Well made bed and it arrived earlier…

Well made bed and it arrived earlier than estimated-the only problem was that the paintwork had not "cured" sufficently and was still giving off fumes which took about three days to get rid of. it might be better to delay the delivery and let this aspect settle.
Delivery men were very good

27 November 2023
Rated 5 out of 5 stars

Nothing less than 5***** !!!

Before I approached Endurance Beds, I spoke to a few companies about my vision for my most recent bespoke project. I have been turned out by people not wanting to do a difficult project, but then I found endurance beds and upon speaking with Hannah, we got to work. Throughout the process, Hannah was continuously in touch and kept the project moving. Once finalised, the bed with a bespoke headboard was built and delivered in less than 4 weeks. I could not be happier with the results of the bespoke piece and if I ever need any other headboard solutions, I will know exactly where to come. Thank you, Endurance Beds!!!

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Good looking and sturdy bed!

Delivery to room of choice is a GOOD idea, especially upstairs! We chose to assemble the bed ourselves and that turned out to be a good choice because we were able to make sure everything was done as well as we wanted it to be. The bed looks good and has the feel that it will last for years and years.

27 November 2023

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