I hardly ever leave bad reviews but this one has upset me. I booked a end of tenancy clean for my small flat in Tunbridge Wells which I rent out. After the clean there was dog hair left under the so... See more
Company replied
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See what reviewers are saying
Couldn’t be more happier with my end of tenancy clean and carpet clean done by Elin on Sunday. He arrived on time and provided a fantastic service - my flat has never looked cleaner, particularly impr... See more
Company replied
Elin did an end of tenancy clean for me today and he was so wonderful. The flat is *sparkling* clean and he patiently scraped away a TON of extremely stubborn scale that I could not get rid of! It was... See more
Company replied
From the moment we reached out to Tenancy Cleaners London, and heard back from Marie in Customer Support, we knew we were dealing with a super efficient and professional team. We booked in an end... See more
Company replied
Company details
- House Cleaning Service
- Carpet Cleaning Service
- Cleaning Service
- Curtain and Upholstery Cleaning Service
- Upholstery Cleaning Service
Written by the company
Welcome to Tenancy Cleaning London. We are a London Based Cleaning Company Specialising in End of Tenancy Cleaning. We have been providing an End of Tenancy Cleaning in London for more than a decade. We are fully aware of all cleaning requirements of Estate agents and landlords and will provide you with a comprehensive list of completed tasks. If your lease is coming to an end, we can HELP you get your FULL DEPOSIT BACK. All our Services are backed by our 100% Satisfaction Guarantee. We are confident that, No other cleaning company can provide you with a better End of Tenancy Cleaning Service. Why our End of Tenancy Cleaning is different? Because, we care. Our aim is indeed to help you complete the End of Tenancy Cleaning process successfully. Through our extensive experience of more than 10 years of conducting an End of Tenancy Cleaning in London, we have learned what is required to deliver outstanding service to our customers.
Contact info
67 Hatton Garden, EC1N 8JY, London, United Kingdom
- 02034 88 17 61
- contact@endoftenancylondon.cleaning
- endoftenancylondon.cleaning
3.4
Average
132 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was a bit worry about the price
I was a bit worry about the price, as it was quite cheap, but the cleaner (I believe his name was Elon) cleaned our flat very thoroughly. The flat was very old, so it was hard to clean, but Elon made it even cleaner than it was when we moved in two years ago.
17 August 2020
Unprompted review
Reply from Tenancy Cleaning London
Dear Oleg
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Reply from Tenancy Cleaning London
Dear James
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Couldn’t be happier
Couldn’t be happier. The company managed to send a team of two lovely ladies in very short notice that got the job done perfectly. Special thanks to Elena and Katy for their outstanding work. Would definitely recommend and use your services again
25 April 2020
Unprompted review
Reply from Tenancy Cleaning London
Dear Paula
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Marie and her team did a fantastic job…
Marie and her team did a fantastic job of our end-of-tenancy cleaning (large 2 bedroom/2 bathroom flat with carpet cleaning). Marie always replied promptly to emails and gave a competitive quote. The cleaning team did a great job, with everything on the quoted list being completed to a high standard. Even more impressive was that this was done on 26th March at the start of London Covid-19 lockdown. I was worried they would be unable to do the job, but Marie assured me it would all go ahead as planned. I thoroughly recommend Tenancy Cleaners London. Thank you Marie and your team!
28 March 2020
Unprompted review
Reply from Tenancy Cleaning London
Dear Jenny
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Would use again
Lovely polite cleaner, one cleaner was sick so the one who arrived stayed for double time to ensure the property was cleaned to the same standards. The cleaner paid special attention to areas I pointed out that needed extra cleaning such as windows and radiators. Very happy with the service
5 March 2020
Unprompted review
Reply from Tenancy Cleaning London
Dear Christina
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Not very impressed
Not very impressed.
The professional cleaner was friendly and polite, however the job she did left quite a lot to be desired.
The floors were barely mopped once, let alone properly, and the skirting boards and corner areas remained full of dust and grime. The fridge was dirtily wiped and left with quite a lot of residue, and that was all I could see, apart from the bathroom which seemed ok, that she done.
All this for £105 seemed like daylight robbery, I could have done a far better job myself. She didn't see fit to return my change to me either, perhaps mistaking it for a tip, which is what I would have given had it been due.
18 February 2020
Unprompted review
Reply from Tenancy Cleaning London
Dear Claire
Thank you for your feedback. We are sorry to hear that you are not satisfied with the service provided by our company. Please contact our office for further assistance. Thank you
Kind Regards
Tenancy Cleaners London
Cleaner was very professional and…
Cleaner was very professional and helpful. Very friendly. Only a couple of spots were left uncleaned and I had to point out. Had to come back after to check it was clean and was some stains off from the wall. Couch was not openned to clean in between and had to also point it out. Could be better.
3 February 2020
Unprompted review
Reply from Tenancy Cleaning London
Dear Amanda
Thank you for your review. We're always trying to improve our services and the opinion of our clients is essential to do so. We'll be glad to assist you in near future.
Kind Regards,
Tenancy Cleaners London
Reply from Tenancy Cleaning London
Dear Flav
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Reply from Tenancy Cleaning London
Dear Maya
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Very happy with the service
Very happy with the service. On time, good price and very professional.
25 January 2020
Unprompted review
Reply from Tenancy Cleaning London
Dear Nicolas
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
very helpful!
Very helpful with giving me last minute appointment.
Very friendly cleaner. Would definitely recommend.
4 January 2020
Unprompted review
Reply from Tenancy Cleaning London
Dear Sevil
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Reply from Tenancy Cleaning London
Dear Ian
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Excellent cleaners
Excellent cleaners! I'm really happy with the service and the landlord seems to be too. Special thanks to Kristina and George.
14 December 2019
Unprompted review
Reply from Tenancy Cleaning London
Dear Anita
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Really pleased with the cleaning…
Really pleased with the cleaning service received from Tenancy Cleaners London. Special thanks to Geri who has transformed my bathroom and the kitchen. Also, Robert responded very quickly to my enquiry and was able to fit me in very short notice. Would definitely recommend this company
12 December 2019
Unprompted review
Reply from Tenancy Cleaning London
Dear Gio
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Exceptional Service
I just had a great post renovation one off clean with Marie and Peter. They were super polite, efficient and professional. Upon inspection, some areas needed attention, but they were enthusiastic to help. I highly recommend the company.
26 October 2019
Unprompted review
Reply from Tenancy Cleaning London
Dear Raj
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
The carpet cleaner person was very nice…
The carpet cleaner person was very nice and professional. I regret I forgot his name. He did a great job and came with shoe covers. This small thing made me happy because I've had issues with a Handy cleaner who didn't want to take his sneakers off before stepping on my carpets. The move out cleaning was brilliant too.
24 October 2019
Unprompted review
Reply from Tenancy Cleaning London
Dear Gala
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Really Professional
Really punctual. Great job on the couch which was wrecked from chocolate. No detail spared. Cooker is sparking and Fridge was cleaned out.
23 October 2019
Unprompted review
Reply from Tenancy Cleaning London
Dear Amanda
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Landlord still charged me
Didn't complete half of the services required which meant I got charged extras from the landlord. Got no response when I tried to get in touch about a partial refund. Would not recommend.
23 October 2019
Unprompted review
Reply from Tenancy Cleaning London
Dear Joe
We are sorry to hear that you are not satisfied with the services provided by our company. I had investigated your complaint and found the following: you have sent as an email to request a refund two weeks after we cleaned the property. We weren't given the chance to re-clean the property rather a refund has been demanded. The stated issues were that the carpet under the beds was not steam cleaned. We advice against steam cleaning of carpets under the beds as this would cause trapped moisture and the carpet can get stained or could develop bad smell. We normally vacuum the carpets under the beds. Although your complaint was sent to us two weeks after the cleaning had taken place we would be keen to help you resolve any issues if we were given the opportunity to come back and rectify any outstanding issues. Please contact our office as we would like to reach an agreement which would satisfy both parties.
I would 100% recommend this company
I would 100% recommend this company. Rosi did an amazing job at cleaning the flat, it is in better condition that when I first moved in! Such great value for money. Thanks for everything will be a returning customer!
14 September 2019
Unprompted review
Reply from Tenancy Cleaning London
Dear Aida
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
Stefka did a fantastic job
Stefka did a fantastic job! I’m very impressed and would recommend her to anyone needing a cleaner!
14 September 2019
Unprompted review
Reply from Tenancy Cleaning London
Dear Allessandra
Thank you for sharing your recent experience with us. We appreciate your kind words and are happy to know you have enjoyed our services. We’ll be glad to assist you in near future.
Kindest regards,
Tenancy Cleaners London
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