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Empress Bathrooms Reviews 

4
•
TrustScore 3.5 out of 5

3.3

Bathroom Supply Store
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Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Flooring Store
  4. Home Improvement Store
  5. Plumbing Supply Store

Information provided by various external sources

Empress Bathrooms / Empress Building Centre Ltd: one of the longest established independent bathroom & plumbing retailers. EST 1987: 32 + years industry experience. Massive fully stocked 3,000 sq ft warehouse. 2000 sq ft showroom - you can visit and view items before commit to buy. All items can be collected from our Finchley Central London N3 2HY showroom & warehouse. Most of our items can be delivered next or 2-3 working days. Dedicated sales & customer service hotlines. If you can't find what you're looking for !!! Our friendly and knowledgeable sales & customer service teams are here to help call us on 0208 3466 669 or email: sales@empressbathroomsdirect.co.uk / sales@empressbathrooms.co.uk Live Chat Us: https:app.purechat.com/w/bd49eo View our full range of brands https://www.empressbathroomsdirect.co.uk/Brochure-Downloads

Contact info

3.3

Average

TrustScore 3.5 out of 5

4 reviews

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4-star
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1-star

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3.3

All reviews

(4)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I cannot believe my recent experience…

I cannot believe my recent experience with Empress Bathrooms
I have an “ Unbranded “ mixer shower valve , last week it stopped working .
I researched the mixer but because it was unbranded I couldn’t find it anywhere online .
I went to Empress Bathrooms and luckily they had the spares for this particular mixer.
The owner told me I wouldn’t find it anywhere online, he charge me £100 for the small box of parts .
When I returned home I googled the name and part number and lo and behold Amazon had the same parts for 37.50 , so the shop had charged me an extra £60 !!
I returned the parts to the shop today but the owner refused to refund me my money , saying I should read the small print at the bottom of the invoice which said that spare parts are non refundable …..which I could have swallowed had he charged me Amazon / or a little more , prices .
I think it’s disgraceful for him to have charged me this amount when he knew I was I need .
I would never ever recommend anyone to have dealings with this business .

25 April 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to Gary at Empress Bathrooms…

I spoke to Gary at Empress Bathrooms concerning a requirement for a new bath shower handset. My current one is non standard. Gary asked to send pics which I did. He then came up with a resolution which worked! Outstanding service and very highly recommended!

10 February 2025
Unprompted review
Rated 5 out of 5 stars

One-stop for all the top bathroom/shower brands

Empress Bathrooms is a one-stop shop that makes choosing a new bathroom/shower-room easy. Shelly's experience, sense of design, and knowledge of all brands & technicalities were key to making my visits productive. Sample installations are there to try out and be inspired by. Different top of range and standard taps, fixtures and fittings are all at Empress too. Delighted with my brushed brass Crosswater and HiB shower-room. Thanks, Empress. Highly recommend.

13 August 2023
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. I ordered and paid for an item, stated to be in stock, online. After 3 days with no information being provided about despatch or delivery sent 2 emails asking for information - both ignored! On ringing I was told my order had been cancelled and money refunded as the item was out of stock - their website, however, shows still in stock but at a substantial price increase. A business with integrity would honour the orders accepted, and at least tell the customer what was happening without waiting to be contacted.
Have previously re-equipped 3 bathrooms from Empress but will never deal with them again.

1 September 2022
Unprompted review

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