Empire Physiotherapy Reviews 

302
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to put them at ease, even during new or potentially uncomfortable treatments. Many reviewers highlight the personalized approach, noting that therapists listen attentively and tailor treatment programs to individual needs, leading to significant pain reduction and improved well-being. The service is frequently described as excellent, with people appreciating the clear explanations, thorough assessments, and effective treatment techniques, including acupuncture. Reviewers are particularly impressed with the supportive and empathetic environment, which helps build confidence and makes a real difference in their recovery journey. However, some people were dissatisfied with a specific experience, mentioning a lack of physical assessment, an absent physiotherapist during a session without explanation, and no follow-up.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many customers having a fantastic experience and... See more

Customer service

Consumers find customer service to be positive, highlighting great care and support from staff who make them... See more

User experience

Customers consistently report positive experiences, highlighting the professionalism and comfort provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had an amazing experience. After just one visit, I left feeling incredible. My practitioner, Mrs. Sagar, was absolutely brilliant—she cared for both my back and my mental health at the same time. I... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more

Rated 5 out of 5 stars

Neha of Empire Physio was really good. She was knowledgeable, courteous and kind. She gave me useful exercises to do, acupuncture and use of a TENS machine. Thanks to her, I saw an improvement ove... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

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4.9

All reviews

(302)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional service

I am so grateful for the amazing care my mom received at Empire Physiotherapy with Mrs Ruchi Sagar!. After struggling with persistent shoulder and neck pain, we sought help and couldn’t be more pleased with the results. Mrs Sagar was not only incredibly knowledgeable but also very compassionate, taking the time to understand her concerns and customizing a treatment plan that worked for her. Just after 3 sessions my mom is feeling so much better, her mobility has improved significantly, and the pain has reduced dramatically.

Highly recommend Mrs. Sagar to anyone in need of professional and caring physiotherapy. She truly made a difference in my mom’s life!

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional I saw Neha she was lovely kept asking if I was ok very smiley and I left the room with a big smile on my face and in no pain can’t wait to go back. 5 star

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Warm friendly welcome

Warm friendly welcome, very knowledgeable about your treatment. I highly recommend this company and definitely use again

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Physiotherapy Care with Outstanding Results with Haris

I had an excellent experience at Empire Physiotherapy. From the moment I walked in, I was welcomed by a professional and friendly physio Haris who made me feel at ease. He is highly skilled, knowledgeable, and truly committed to helping me recover and improve their well-being.

The treatment plan was personalised to my needs,- acupuncture, manipulation and pysiotherapy and I saw significant improvements in my mobility and pain levels within just a few sessions. The clinic is well-equipped, and the attention to detail in both treatment and customer care is outstanding.

I highly recommend Empire Physiotherapy to anyone looking for expert physiotherapy services in a professional and welcoming environment.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

It was a pleasure to receive treatment from Ruch

I attended 3 session for my writer with Ruchi Sagar who was amazing. She thoroughly explained the issue to was having and their causes. I was taught the physio exercises step by step which was helpful and also received ultrasounds for my hand each session. It was a pleasure to receive treatment from Ruchi.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Great clinic.

Ruchi was really helpful and has excellent knowledge of the body. She made me feel really comfortable throughout my experience. She also sent me multiple options of excersises for home. I really felt that she put a lot of care into my session. Also, she answered lots of questions and gave me great advice.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

The physio who attended to me Ruchi…

The physio who attended to me Ruchi Sagar was really awesome. I have been having this chronic knee pain for a year now. She recommended some exercises to do and I have recovered really well from this knee injury. Ruchi was really nice and patient.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Hi I feel really relax after these session thanks Ruchi sagar

Hi
Today I was really great experience. This session is really helpful for me. My leg is really hunting. I can't able to walk but now my feeling is relax. Thanks you so much Ruchi sagar. For these sessions. Ruchi sagar has good services. How to deal patients. She has great experience.
Thanks
Regarding
Sania

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Haris at Empire…

I was referred to Haris at Empire Physiotherapy by the NHS for a shoulder injury that was affecting my quality of life in so many ways. He has supported me with face to face sessions and an exercise programme that has worked wonders. I have had sessions paid for by the NHS but will probably pay for another few to eradicate the pain completely. He was quite honest and said that the journey would be months not weeks so am happy to pay for the benefit of his treatment. I would highly recommend him.

13 December 2024
Unprompted review
Rated 1 out of 5 stars

Somewhat unsettling , uncomfortable experience

First visit made me feel quite uncomfortable. As a lone woman you are taken to a single office right at the back of a Regus building down several empty corridors where there is no one else around. Infact I’m not sure I saw anyone else on the same floor. The lack of conversation from the physio only added to the uncomfortable and somewhat unsettling atmosphere. It is not somewhere I would let my daughter go on her own. Second visit I got the time wrong. Thinking i’d arrived early (when in fact I was late) I sat outside for 25 minutes. Had the physio bothered to ring to see if I was coming I could have gone in and had at least half the session. Instead I turned up at the time I thought my appointment was to find a smirking physio telling me I’d got the appointment time wrong. I own that but the manner in which he handled it only reinforced my understanding of why I had found the last session so uncomfortable. I have a third session but will not be going back.

19 November 2024
Unprompted review

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