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Empire Auto Protect Reviews 3,096

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TrustScore 3.5 out of 5

3.5

Car Accessories Store
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Review summary

Created with AI, based on recent reviews

Looking at 2,283 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the staff's professionalism, knowledge, and helpfulness, often highlighting their ability to explain options and answer questions thoroughly. People generally find the service to be good, with some noting that representatives go the extra mile to assist them. The pricing and coverage are often seen as suitable for their needs, with some even finding good deals. However, some customers were not happy with the customer service, reporting rudeness, argumentative behavior, and a lack of support. A significant number of people experienced issues with payment, including unexpected drafts, incorrect charges, and difficulties with cancellations. There are also concerns about discrepancies in coverage details and price changes, with some feeling ignored or subjected to high-pressure sales tactics.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, knowledge, and helpfulness,... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting positive... See more

Service

Customers consistently note ambiguous experiences with service, with many reporting a bad start with the... See more

Payment

Reviewers mention significant dissatisfaction with payment processes, citing incorrect charges and unexpected... See more

Price

People report ambiguous experiences with price, with some customers finding the coverage reasonably priced... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Wasn’t told the actual coverage, was told I have a 0 deductible and repairs were covered under the obvious terms. Got my package today and it is a 0 deductible but coverage is only 70% of repair cost.... See more

Company replied

Rated 3 out of 5 stars

I filled out the information on line to get a qoute. I got a phone call 10 minutes later and felt pressured to go with the plan I was offered. I went ahead and signed up but was told it would take 10... See more

Rated 4 out of 5 stars

The rep was knowledgeable and assisted me to understand what I was getting. The real test of what kind of service Empire auto provides is if and when a a claim might need to submitted and the action... See more

Company replied

Rated 4 out of 5 stars

Shawn has been very helpful in answering all my question and responds directly to texts. I was hesitant to go with empire until a competitor told me that Empire deals with Ram a lot and the competi... See more

Company replied

Company details

  1. Car Accessories Store
  2. Car Repair and Maintenance

Written by the company

At Empire Auto Protect we offer the highest level of coverage for all makes and models. We are open 24/7 to help our customers with our top tier customer service to ensure peace of mind nationwide. Please feel free to contact us anytime! 1-888-345-0084 or visit Empireautoprotect.com to get a free quote.

The Best Vehicle Service Protection For Your Vehicle!

Written by the company

Customer Service is our #1 priority!
Our goal is to make auto repairs less stressful. Vehicle owners may feel irritated and overburdened by the cost of repairs. We at Empire Auto Protect are dedicated to providing our clients with superb vehicle coverage. We provide a seamless sign up and claims process to eliminate the headache of dealing with your own repairs, to give you the best peace of mind.

Contact info

Mega Madness Sale

Get your vehicle covered today and save up to 50% off!

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Quick and straight to the point

Quick and straight to the point, just the way it should be;) thanks bunch.

8 June 2026
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Reply from Empire Auto Protect

We're glad you enjoyed your experience. We appreciate your positive feedback and kind words. Thank you!

Empire Auto Protect

Rated 5 out of 5 stars

Peace of mind

Turns out the previous owner had the vehicle serviced through you guys. When I gave them my VIN they looked it up and told me my car was serviced with them in the past. I decided to get the full coverage just for peace of mind not bad for an extra 27$ and i was already given a good deal at 99$. Not to mention the owner before me clearly thought it was a good idea to choose you guys. It was a no brainer for me and I know if I need to file a claim it shouldn't be a problem because my car was serviced with you in the past 👌.

8 June 2026
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Reply from Empire Auto Protect

We are so glad to hear about your positive experience with us! It's wonderful that our service history provided peace of mind for your vehicle. We appreciate your trust in our services and look forward to continuing to assist you.

Empire Auto Protect

Rated 1 out of 5 stars

False Info given on the phone

I was told several lies during the phone call. Also, you didn't explain there are limits to the amounts that will be paid for repairs.

I requested cancellation the next day via email and have not heard any response. Hence, I inform my bank that I was detesting the purchase. The account has been closed.

3 June 2026
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Reply from Empire Auto Protect

We're sorry to hear about the miscommunication regarding policy details and cancellation. We'll review your feedback to improve our processes.

Empire Auto Protect

Rated 5 out of 5 stars

I Had An Amazing Experience With Empire…

I Had An Amazing Experience With Empire Auto Protection I'll Recommend That You Try They Services.

2 June 2026
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Reply from Empire Auto Protect

We're so glad you had an amazing experience with us! We appreciate your kind words and recommendation.

Empire Auto Protect

Rated 1 out of 5 stars

Stressful,Disrespectful

Na. Too stessful,disrespectful, AND had the never days later to take extra payment.🤔🤔🤔.Who does that? Now waiting g for second payment too return.Probly will start making my payments on line.

3 June 2026
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Reply from Empire Auto Protect

We are concerned to hear about your stressful experience and the payment issue. We are reviewing this to prevent future occurrences.

Empire Auto Protect

Rated 1 out of 5 stars

I did not order a Home protection and…

I did not order a Home protection and my bank notification said that I ordered a home protection, I was very upset when I found out that your company done that to me.i don't own a house

8 June 2026
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Reply from Empire Auto Protect

We sincerely apologize for this concerning notification. We are actively investigating this issue to understand what occurred and prevent future occurrences.

Empire Auto Protect

Rated 1 out of 5 stars

Only 20% repair coverage….

I had an extensive discussion with the agent concerning a repair warranty….. 24 hours later I received confirmation that informed that there is only a 20% coverage on auto repair… I was given the impression that all repair costs would be covered…. Therefore I have canceled the warranty immediately after 24 hours…

6 June 2026
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Reply from Empire Auto Protect

We appreciate you sharing your experience. We are concerned to hear about the misunderstanding regarding coverage and are reviewing our communication process to prevent this.

Empire Auto Protect

Rated 1 out of 5 stars

Started out good but I found a better…

Started out good but I found a better deal asked for refund customer service laughed in my face n provided horrible service and act like they didn’t want to provide my refund I DO NOT RECOMMEND THIS COMPANY!!!! Maybe with better representation and staff sure but now absolutely not

6 June 2026
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Reply from Empire Auto Protect

We are truly sorry to hear about your negative experience with our customer service. We are taking your feedback seriously and will address these concerns internally to improve.

Empire Auto Protect

Rated 5 out of 5 stars

Excellent!

The staff member was very knowledgeable! Excellent customer Service!

30 May 2026
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Reply from Empire Auto Protect

We're glad to hear our staff provided excellent and knowledgeable service. Thank you for your positive feedback!

Empire Auto Protect

Rated 1 out of 5 stars

Did not agree

Did not agree. No no no no no no no

3 June 2026
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Reply from Empire Auto Protect

We appreciate your feedback. We are reviewing this.

Empire Auto Protect

Rated 5 out of 5 stars

I love the ease of access and patient…

I love the ease of access and patient agents themst give a great level of clarity

10 April 2026
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Reply from Empire Auto Protect

We're happy to hear you appreciate our easy access and clear communication from our agents. Thank you!

Empire Auto Protect

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