Empire Auto Protect Reviews 3,099

I called to cancel my contract and they were so rude! One rep started that I needed to get a cover letter from the new extended warranty company( which is unheard of). Just because they are mad that I'm canceling my contract. I forgot to mention that the hung the phone up on me. If you heavenly signed with Empire, please don't! RuN AND RUN FAST!

You lied, the people that work for you are a bunch a stupid kids, boys that have no clue how customer service works, RUDE. I want to cancel, I want my money back. So MAD! You took more money than you quoted, spoke to me like I was stupid, I am supposed to read your mind, I WILL DEFINATELY LET EVERYONE KNOW HOW HORRIBLE OF A COMPANY YOU ARE. DON'T WORRY, word of mouth, I have worked in customer service for 40 + years this was the worst I have ever dealt with and you got my money, and lied about my car, JUST SO FRUSTRATED!!!!!

MAX HARPER WAS VERY PROFESSIONAL KNOWLEDGEABLE PLEASANT KIND DIRECT IN ANSWERING THE QUESTIONS I NEEDED ANSWERD I WAS CONCERNED ABOUT THE PRICING AND NOT HAVING A DEDUCTIBLE. I AM VERY PLEASE. THANK YOU SO MUCH MAX. I REALLY APPRECIATE IT.

Fast, accurate and complete review of my needs and fair price.

It was a wonderful day for me
I got the quote I needed
Thanks.

The service is excellent

Received a quote for $2,400, then switched to another agent when it was time to pay the enrollment fee and the price jumped to $3,500. Called to cancel so they changed it back to $2,400, requested another contract to show that amount, but the contract now says $2,900 because of "taxes" - that amount isn't justified. The first gentleman I spoke with was very nice, the guy I was switched to in the "risk" department that keeps trying to raise the price is very rude. I read reviews about this company this morning and it looks like this is a very typical way they do business. No thanks, I'd rather pay for repairs out of pocket.

The representative was polite,professional. He explained what was in the warranty thoroughly. It made my descicion easier to agree to purchasing this insurance.

The representative was very polite and knowledgeable.

The customer service department was extremely helpful and made my order very quick.

Good experience of helping me

I bought a policy in Dec 2025, I've paid in religiously every month. Don't make the mistake I did and allow them to fk you out of your money. They lie, they use misleading tactics just to get your money and when it's time to use your warranty for a claim. They deny the claim. I pray they go bankrupt. Because the cold hard facts is they are Thieves

Poor customer service

Quick phone call after my request for quote. Very informative discussion. Gave me a break in pricing due to the fact my car was in their system when it was my company provided vehicle. I purchased the car when I accepted a voluntary separation package from my company.

I am looking for the cheaper car warranty for 2016 Honda Fit.

Not a professional insurance it took a lot to get the call so I can get my refund and they charged me double!!

I was charged for a home warranty that I was told was free promotion deal.It automatically came out of bank account $108.54. The sales person I talked to about it was non chanlant about the whole deal. After numerous phone calls,talking to rude salesmen,being hung upon.!! I finally got in touch Brian at the Home Warranty insurance. He said I definiitey had paid for ir. But I was told it was cancelled and payment would go toward a payment for my truck.so we shall see. VERY DISAPPOINTED!! Betty Varney

Everything went smoothly and turned out very well.

Awesome customer service . I’m looking forward to using the great benefit that Empire has to offer.