Anthracite dark primer and Anthracite smooth render and white primer and white smooth render paint My decorator followed the preparation guidelines and painting instructions. He loves the paint espe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering and delivery was first class. I am tucked away in rural Devon and yet with both orders the paint arrived within 2 days. The paint is surprisingly thick and requires vigorous mixing. I... See more
Company replied
Order arrived next day and was well packaged to avoid any damage. I have started to apply the Textured Basecoat and so far so good. I will need to place a follow-up order to complete the whole house p... See more
Company replied
Love this paint. Brilliant white and although expensive and thick going on at first, it does go a long way as excellent coverage. Don't know yet about its other properties as it has been so dry. Defi... See more
Company replied
Company details
About Emperor Paint
Written by the company
We reign when it pours
Written by the company
- The exterior decorating specialists
- At Emperor Paint we develop the most advanced exterior masonry paints and treatments that keep your home warm and dry. This is all thanks to our cutting-edge super hydrophobic technology that causes water to simply roll off your walls. Our masonry products have been independently tested & certified by a UKAS accredited, world-leading laboratory to withstand harsh weather conditions for 25 years. We offer free delivery on all orders, with next working day delivery on all orders of paint. We also have a dedicated technical team who are on hand to help guide you through your project, ensuring you can get beautiful results that stand the test of time.
We offer a Lifetime Guarantee
Lifetime Guarantee
In an independent 25 year accelerated weathering test, Emperor masonry products were found to have no change in performance or appearance, even in the harshest of weathering conditions. We are so confident it will exceed this 25 year proven performance that we offer a lifetime guarantee.
Contact info
Unit 1, Syke Side Drive, Altham Industrial Estate, BB5 5YE, Accrington, United Kingdom
- 01617637009
- info@emperorpaint.co.uk
- emperorpaint.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality.
This is not the easiest paint to apply as it's so thick. But I am sure the quality is there.
8 July 2026
Reply from Emperor Paint
Hello Gerry,
Thank you for taking the time to leave a review.
We appreciate your feedback. Emperor Masonry Paint is formulated with a high-quality, thicker consistency to help provide excellent coverage, durability and its water-repellent performance. We understand that this can feel different to more traditional masonry paints during application.
For the best results, we recommend thoroughly stirring the paint before use and applying it at the recommended coverage rate using the appropriate roller or brush. Working in manageable sections can also help when applying a thicker coating.
We're pleased to hear you feel the quality is there, and we hope you enjoy the finished result and long-lasting protection once the project is complete.
Thank you for choosing Emperor Paint.
Best wishes
Reply from Emperor Paint
Hello Una,
Thank you for taking the time to leave is a review.
We're pleased to hear that your paint arrived well packaged and in great condition.
Thank you for choosing Emperor Paint, and we appreciate you taking the time to share your feedback!
Best wishes
Very good paint
Very good paint, covered well, easy to brush on and dried as stated in the guide.
Very fast delivery. Packaged well.
Polite helpful telephone advice.
Hardest part of the job - covering paved path in case of spills and drips ( only got a few!).
22 June 2026
Reply from Emperor Paint
Hello Neville,
Thank you for taking the time to leave us a review.
We're delighted to hear that you were impressed with the coverage, ease of application and drying time of our paint. It's also great to know your order arrived quickly, well packaged, and that our team was able to provide helpful advice when you needed it.
It sounds like the preparation was the trickiest part of the job — protecting paths and paving is always worth the extra effort, even if only a few drips escape!
Thank you for choosing Emperor Paint and for taking the time to share your experience. We hope you enjoy the finished result for many years to come!
Best wishes
Great paint great delivery service
30 June 2026
Reply from Emperor Paint
Hello Jack,
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with both the quality of the paint and our delivery service.
Thank you for choosing Emperor Paint, and we really appreciate you taking the time to share your feedback!
Best wishes
Arrived on time in good condition and…
Arrived on time in good condition and easy to make a return once over ordered. Great Customer service
23 June 2026
Reply from Emperor Paint
Hello Sarah,
Thank you for taking the time to leave us a review.
We're delighted to hear that your order arrived on time and in good condition, and that the returns process was straightforward when you had ordered more than needed.
It's great to know you were happy with the customer service you received. We really appreciate your feedback and thank you for choosing Emperor Paint!
Best wishes
Reliable speedy delivery and ease of…
Reliable speedy delivery and ease of ordering. The masonry paint appears to be very good quality and with strong opacity at the right viscosity. I can't confirm the durability and self cleaning claims but can confirm the hydrophobic qualities. Ask me again in 10 and 15 years from now.
29 June 2026
Reply from Emperor Paint
Hello Michael,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the ordering process straightforward and that your delivery arrived quickly. It's also great to know you're impressed with the quality, opacity and consistency of our Masonry Paint, and that you've already seen its hydrophobic properties in action.
We appreciate that the true test of durability comes with time, and we hope the paint continues to perform just as expected for many years to come. We'd be more than happy to hear from you again in 10 or even 15 years!
Thank you for choosing Emperor Paint and for taking the time to share your experience.
Best wishes
Reply from Emperor Paint
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly.
Thank you for choosing Emperor Paint—we really appreciate your feedback and hope you enjoy using our products!
Best wishes
One happy customer 😂
The easy way off ordering the product.
The helpfulness of the technological team on advice on the application of the paint in the exceptional hot weather conditions. And the amazing finish of the product
23 June 2026
Reply from Emperor Paint
Hello Sean,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the ordering process easy and that our technical team was able to provide helpful advice on applying the paint during the exceptionally hot weather. It's also wonderful to know you're so pleased with the finished result.
Thank you for choosing Emperor Paint and for taking the time to share your experience—we really appreciate your feedback!
Best wishes
It was easy to find what I was looking…
It was easy to find what I was looking for. Ordering was easy and delivery was speedy!
28 June 2026
Reply from Emperor Paint
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found it easy to find what you were looking for, that the ordering process was straightforward, and that your delivery arrived quickly.
Thank you for choosing Emperor Paint—we really appreciate your feedback and hope you enjoy using our products!
Best wishes
What a company....
I had a conversation with one of the Emperor staff who were very helpful in their guidence and all the information available on the website is nothing short of excellent. I ordered samples and colour swatches on two seperate occasions which were delivered the next day and these were boxed to protect the products inside. We will be using these paint products when we have carried out some pointing on the cottage and look forward to the results.
29 June 2026
Reply from Emperor Paint
Hello Phil,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our team helpful and that the information on our website gave you the guidance you needed. It's also great to know your sample pots and colour swatches arrived quickly and well protected.
We hope the pointing work on your cottage goes smoothly, and we look forward to hearing how you get on with the finished result once you start painting.
Thank you for choosing Emperor Paint, and we really appreciate you taking the time to share your experience.
Best wishes
First time ordering and using your…
First time ordering and using your paint,been a decorator for 40years,certainly recommend your masonry paint ,quality
23 June 2026
Reply from Emperor Paint
Hello Philip,
Thank you for taking the time to leave us a review.
Coming from someone with 40 years of decorating experience, your recommendation means a great deal to us. We're delighted to hear that your first experience using our Masonry Paint was such a positive one and that you were impressed with its quality.
Thank you for choosing Emperor Paint, and we really appreciate you taking the time to share your feedback.
Best wishes
A bit more expensive … but…
Obviously a bit more expensive … but great paint delivered promptly.
28 June 2026
Reply from Emperor Paint
Hello Janet,
Thank you for taking the time to leave us a review.
We're delighted to hear you were pleased with the paint and our prompt delivery.
While our paint is a premium product, it's designed to provide exceptional durability, long-lasting protection and excellent coverage, making it a worthwhile investment over time.
Thank you for choosing Emperor Paint—we really appreciate your feedback!
Best wishes
Reply from Emperor Paint
Hello Rita,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're so pleased with the paint and that your house looks stunning. That's exactly the result we aim for.
Thank you for choosing Emperor Paint, and we hope you enjoy the finish for many years to come!
Best wishes
All good via Emperor ,Delivery on time…
All good via Emperor ,Delivery on time by DPD and Good quality paint. Thank you
27 June 2026
Reply from Emperor Paint
Hello Dave,
Thank you for taking the time to leave us a review,
We're delighted to hear everything went smoothly, from ordering with Emperor to your on-time DPD delivery. It's wonderful to know you're happy with the quality of the paint.
We really appreciate your support.
Best wishes
Reply from Emperor Paint
Hello Mrs Brown,
Thank you for taking the time to leave us a review.
We're delighted to hear you're so pleased with the paint and that your house is looking fantastic. We really appreciate your feedback and hope you enjoy the fresh new look for years to come. Thanks for choosing us!
Best wishes
Reply from Emperor Paint
Hello Peter,
Thank you for taking the time to leave us a review.
We're so pleased to hear you love the product and truly appreciate your recommendation. Thanks for choosing us.
Best wishes
Reply from Emperor Paint
Hello John,
Thank you for taking the time to leave us a review,
We're delighted to hear you were happy with the timely delivery and the excellent quality of our paint. We really appreciate your support.
Best wishes
All round excellence
Timely delivery of great products. The quality of the paint is evident as soon as the tub is opened. Good advice on application and a fantastic finish. Really pleased. Thank you
25 June 2026
Reply from Emperor Paint
Hello Mr Burton,
Thank you for take the time to leave us a review.
We're delighted to hear that you were pleased with the timely delivery, the quality of our paint, and the advice we provided. It's especially rewarding to know you achieved a fantastic finish. Your kind words mean a lot to us, and we truly appreciate your support.
Best wishes
Quality delivery service
25 June 2026
Reply from Emperor Paint
Hello,
Thank you for taking the time to leave us a review.
We're really pleased to hear you were happy with the delivery service. We work hard to ensure orders arrive quickly and in perfect condition, so it's great to know we met your expectations.
We appreciate your feedback and hope you enjoy using the paint!
Best wishes
Wonderful
Wonderful, high-quality, cost-effective paint that has transformed the house, delivered promptly and efficiently.
Five stars and thank you for it!
25 June 2026
Reply from Emperor Paint
Hello Tobyn,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're so pleased with the finish and that our paint has transformed your home. It's also great to know that you found it to be high quality, good value, and that your order arrived promptly.
Thank you for your five-star rating and for taking the time to share your experience. We really appreciate your support and hope you enjoy the new look of your home for many years to come!
Best wishes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.