Emperor Champagne Reviews 

1,306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the impressive and wide selection of champagnes, noting the competitive pricing and excellent product range. Many people commend the efficient service provided by knowledgeable and passionate staff, highlighting the smooth ordering process and fast, reliable delivery. However, some customers experienced issues with delivery, reporting delays or orders taking longer than expected to arrive. Additionally, a few people mentioned receiving incorrect products or finding that gift cards were missing from their deliveries.

What people talk about most

Product

Users describe positive interactions with product, highlighting a wide range of champagne for every occasion,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

Reviewers mention positive feedback about their orders, with many praising the easy ordering process, prompt... See more

Service

People report positive experiences with service, often describing it as exceptional, prompt, and efficient.... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness, knowledge, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was abso... See more

Rated 5 out of 5 stars

I attended the recent Champagne & Caviar Warehouse Event for the first time and was blown away by what the exhibiters had put on for us. I was there early and had access to the full range (some were o... See more

Rated 5 out of 5 stars

I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautif... See more

Rated 5 out of 5 stars

I have been going to the Emperor Champagne Warehouse events for the past 4 years and honestly, it gets better each year! This year I was flying solo but still had a great time- tasting the impressive... See more


Company details

  1. #2 of 2 best companies in Wine Store

Written by the company

Australia's home of champagne, Emperor Champagne has 250+ cuvées - for all tastes and budgets. Find the perfect champagne for your next gift, occasion or just to enjoy at EmperorChampagne.com.au. Free standard shipping over $200. Mainstream brands to growers. Ideal for gifting as luxury packaging comes as standard.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,306)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exquisite Gift and Exceptional Personal Service

A last minute Christmas gift and I was so concerned the Champagne Sword wouldn't arrive on time. Such a wonderful buying experience as every effort was made to ensure my order was couriered without a moment's delay. An absolute pleasure to be treated this well particularly as this was the height of the retail selling period when everyone was stretched to the limit. I've now joined the Emperor's Club as a result of this unforgettable buying experience. To top it off, the Sword was beautifully boxed and was such an exquisite gift.

19 December 2024
Rated 5 out of 5 stars

Amazing Customer Service

Called with an urgent delivery with no lead time but Emperor got my orders out to our clients within the deadline and went above & beyond to ensure our gift requirements were taken care of. Very grateful for their help!

1 December 2024
Rated 1 out of 5 stars

I ordered champagne and paid for it

I ordered champagne and paid for it. I received a text saying it wasn't available. I asked for a call and am still waiting. I paid nearly $2,000!!!!!!!!!!!

21 December 2024
Emperor Champagne logo

Reply from Emperor Champagne

Hi Nicole, I contacted you to let you know that the champagne was out of stock and offered an alternative. The company that you ordered stock from is currently going into administration and all Stock imported by that company is in lockdown. Happy to offer a refund or an alternative but we never heard back on what you wanted.

Rated 1 out of 5 stars

My Client Ken still hasn’t receive his…

My Client Ken still hasn’t receive his champagne gift when I ordered it 10days out from Christmas
I haven’t received any correspondence regards to when’s it’s being delivered and not even sure where the gift is?

10 December 2024
Rated 1 out of 5 stars

My order has not yet arrived

My order has not yet arrived. It was due for delivery the 16 December and did not arrive in time for Christmas. A bit previous with asking for a review

10 December 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, great range of exquisite champagne.
Friendly and easy to order on line with delivery on time.

25 November 2024

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