Emperor Champagne Reviews 

1,306
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive product range, including unique and impressive brands. The staff are highly regarded for their knowledge, passion, and helpfulness, providing exceptional service. Many appreciate the efficient ordering process and prompt delivery, often noting the beautiful packaging. However, some customers also noted issues with delivery, including delays, orders not arriving, or being sent to inconvenient collection points. A few other people also felt that they received incorrect items or damaged goods, with some experiencing difficulties with returns.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving the champagne gifts and finding a wide... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of online ordering, prompt... See more

Service

People report positive experiences with service, often describing it as exceptional, prompt, and efficient.... See more

Staff

Customers had positive experiences with staff, frequently praising their knowledge, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are already an avid champagne lover, or are keen to learn more about the world of champagne, then let Emperor Champagne be your guide. The annual champagne and caviar event on Saturday was abso... See more

Rated 5 out of 5 stars

I attended the recent Champagne & Caviar Warehouse Event for the first time and was blown away by what the exhibiters had put on for us. I was there early and had access to the full range (some were o... See more

Rated 5 out of 5 stars

I had a superb day at the Emperor Champagne annual warehouse event last Saturday. This is the third year in a row I've attended. The atmosphere is buzzing and the Champagne is flowing! So many beautif... See more

Rated 5 out of 5 stars

I have been going to the Emperor Champagne Warehouse events for the past 4 years and honestly, it gets better each year! This year I was flying solo but still had a great time- tasting the impressive... See more


Company details

  1. #2 of 2 best companies in Wine Store

Written by the company

Australia's home of champagne, Emperor Champagne has 250+ cuvées - for all tastes and budgets. Find the perfect champagne for your next gift, occasion or just to enjoy at EmperorChampagne.com.au. Free standard shipping over $200. Mainstream brands to growers. Ideal for gifting as luxury packaging comes as standard.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,306)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I purchased this champagne as a…

I purchased this champagne as a birthday gift for my daughter. I purchased a trio of champagne which was supposed to have a bottle of Bollinger included as this is her favourite, however, the Bollinger was replaced with Mumm champagne with no
Notification from the sender - I was very disappointed!!

6 September 2025
Rated 1 out of 5 stars

I chose and paid for delivery of…

I chose and paid for delivery of ‘within 1 business day.’ However the delivery took 3 days. I reached out to Emperor Champagne and they advised they would follow up. There was no further correspondence, apology or refund of the delivery fee.

31 August 2025
Rated 5 out of 5 stars

Champagne Gift

This was a champagne gift for my sister's milestone birthday. She lives in Australia, I live in Canada. The presentation of this gift, was beautiful and of the highest quality. I was able to track this order from start to finish and as promised it was delivered on time. I could not be more pleased.

14 August 2025
Rated 5 out of 5 stars

I thought I’d try something new in…

I thought I’d try something new in response to a 6 bottle special email and I was not disappointed!! I now have another favourite go-to! Super fast delivery, great price per bottle and an absolutely divine drop. Thanks again!

24 August 2025
Unprompted review
Emperor Champagne logo

Reply from Emperor Champagne

Fabulous. So glad you enjoyed the new options! Call us any time for advice Kristen. xx

Rated 1 out of 5 stars

Didn't order it to be sent to a post office

Ordered a bottle of champagne for delivery, but for some reason it was delivered to a post office instead, which meant the recipient had to drive there during business hours to get it, which was an inconvenience to them and turned be a nice gift into an annoying burden. There is no point in being a delivery service if you can't deliver things to people. The response claimed there were two failed attempts at delivery. The person was working from home all day and his partner is home on parental leave so I assume Australia Post pulled their usual trick and didn't try to deliver. So - perhaps don't use Australia Post if you want to be a delivery service.

11 August 2025
Emperor Champagne logo

Reply from Emperor Champagne

Dear Rhys. We looked into your delivery. There were two failed attempts at delivery with your client and you didnt put your clients phone number on the order. Only yours so Australia Post had no way of contacting your client. We cannot leave alcohol unattended which is why it went to the Post Office for collection. Your order was shipped on time and attempted delivery on time. Not sure what else we could do to assist?

Rated 5 out of 5 stars

Personalised service

An item I ordered was temporarily out of stock and I received a prompt call to advise me of a potential delay and suggest alternative options. The service was quite exceptional and I am delighted with the products.

21 July 2025
Emperor Champagne logo

Reply from Emperor Champagne

So glad you enjoyed the alternative. Our team do our best with personalised service. You can call any time. Kyla xx

Rated 5 out of 5 stars

Perfect

Delivered promptly

21 July 2025
Emperor Champagne logo

Reply from Emperor Champagne

Thanks for your feedback Paul. We do our best for prompt and safe delivery. We appreciate your business.

Rated 5 out of 5 stars

beautiful quality

beautiful quality
quick & efficient posting
included extra request

24 July 2025
Unprompted review
Emperor Champagne logo

Reply from Emperor Champagne

Thank you for your feedback. Much appreciated. Kyla

Rated 4 out of 5 stars

Great range

Great range, pricing is good, service is always excellent cheers 🥂

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Liezel provided first rate customer…

Liezel provided first rate customer service, going above and beyond. Highly recommend Emperor Champagne as a trusted supplier, dedicated to ensuring a positive overall experience from first contact to delivery

11 July 2025
Unprompted review
Emperor Champagne logo

Reply from Emperor Champagne

Liezel is a doll! She takes good care of our customers. I am glad you had a great experience with our business and our team.

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