What's not to like? Top rate service at a fraction of the price for a high street estate agent. Excellent portal where you are in control and can correspond with potential buyers directly. Wouldn't he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Emoov is a trusted name in the property market with decades of experience in online sales and lettings. As one of the UK’s leading online estate agents, we combine expertise with modern technology to make selling or letting your home simpler, faster, and more cost-effective. Our family-run business is built on a commitment to friendly, reliable customer service, giving vendors and landlords complete peace of mind when navigating the property market. Our easy-to-use online platform allows clients to take full control of their property listings. You can upload high-quality photographs, add detailed property descriptions, and update your listing at any time to attract the right buyers or tenants. Emoov’s service is designed to remove the stress and hassle from selling or renting, while still giving you the flexibility to manage your property in a way that suits your needs. We also provide a wide range of optional features to support every stage of the journey, from professional photography and floorplans to marketing extras that help your property stand out on leading property portals. Whether you’re a homeowner selling your property or a landlord letting a rental, Emoov offers everything you need to achieve the best results. Our dedicated team of property experts is always just a phone call or email away. With professional guidance, transparent communication, and proven experience, Emoov ensures you feel confident and supported throughout the entire process. Discover how Emoov’s innovative online estate agency can help you sell your home or let your property with ease today.
Marsh House Farm, Lower Burnham Road, CM3 6HQ, Chelmsford, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sunny went through things very steadily ,there was no stress everything was easy to understand and all questions answered fully. I really enjoyed the call and will definitely pass on a recommendation. Very happy, an absolute pleasure doing business with Mashroom thanks to Sunny.
Sunny was knowledgeable, helpful and products offered were competatively priced.
Switched from Open Rent to Griffin. Found its far more of a personal service with fast responses by phone or email for a similar price.
The IT platform needs a lot of improvements and it can be hard to find or navigate the site otherwise for price and service they get 5 stars.

Reply from Emoov
Thank you Sunny for offering a quality insurance at an excellent price. Mashroom is the place to look for your landlord needs.
Had a confirmed appointment to view a property this morning and no one turns up. Complete waste of our time. Useless company.
Sunny was very calm, diligent and professional and saved me nearly £400 on my landlord insurance. Thanks!
Sunny was very knowledgeable and managed to find a very competitive quote
Have used Griffin for many years and had good service all the time.
Recently had issue with a tenant which Sam Knowles has been very proactive in dealing with and had helped with this issue in a professional manner with great communication and assistance.

Reply from Emoov
I initially composed an email just after putting my property up for sale,so i am now updating my original review.I had plenty of viewings,with a few time wasters thrown in for good luck and eventually found a buyer quite quickly.I decided to do all the heavy lifting ie description,photos,floor plans and EPC etc.For this basic package from Griffin i was out of pocket by the princely sum of £195.I had to pay another £50 for an extra month on Rightmove.I saved myself thousands of pounds if i had used an ordinary High St.agent.Although the price was cheap as chips you got a champagne service from Griffin.Any alterations or queries etc were dealt with at the speed of light.If there was a Guinness book of records entry for answering emails then Griffin would be a major contender.Their website was easy to navigate around giving you complete control over the viewings,and also has the facility to message potential buyers direct.I dealt with Jacob mainly and he was easily contactable,very friendly and extremely professional.Would definitely use again

Reply from Emoov
Very useful new information about adding pet claws's to tenancy agreements (eg insurance and guardianship certificates from vets).
We've just used Griffin to sell our house. I was surprised how accessible and personal the service was from everyone at Griffin, especially Nick and Jacob, the two people I spoke to most. Even though this is supposedly an online service, they were much more responsive than the local estate agents we have been dealing with. We've already recommended Griffin to some of our friends who had an equally positive experience. Anyone who chooses to pay huge commission rates to a high street agent is wasting money when they could get a better service from Griffin at a fraction of the cost. We loved having control over everything from the photos to the text of the particulars to handling much of the negotiation ourselves. I would recommend using the sales progression option too as a back up means of communication if you are in a sales chain. Very satisfied overall. Thanks to all at Griffin.

Reply from Emoov
I look forward to your podcasts. I am a new Landlord so lots to learn. Had bad experiences, but hoping not to make same mistakes when choosing the tenants. Your Podcast keep me updated with any proposed changes in the near Future for Landlords
The agent providing the service was well informed & provided a very detailed explanation on all aspects of the services. He made sure all my queries were seen too and provided me with the information at the time suited to me.
Just wanted to review the great service from Sam and Sophie at Griffin's. They responded pretty much automatically and we're so easy to interact with and get things moving along to the schedule I desired. Once again I am delighted to highly recommended this company. Many thanks team 👍

Reply from Emoov
Great they saved me 30% on my buildings insurance.
We appreciate Mashroom's prompt services. Their staff is consistently accessible and very patient.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.