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eMoneyUSA Reviews 12,204

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TrustScore 5 out of 5

4.8

Financial Consultant
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, courteousness, and professional approach, making interactions pleasant and hassle-free. The service is frequently highlighted as fast, easy, and efficient, with many people appreciating the quick decisions and prompt delivery of funds. The user experience is often described as smooth and simple, with convenient communication options like SMS. However, some customers also noted inconsistencies in information provided by different agents, particularly regarding loan refinancing eligibility. A few other people also felt that the initial payment due dates were too soon after receiving the loan. Conversely, a small portion of people felt that the company was unprofessional and difficult to work with, especially concerning collections and payment plans.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

User experience

Clients share positive opinions on user experience, consistently describing it as fast, easy, and pleasant.... See more

Service

Users describe positive interactions with service. Many customers praise the great and efficient service,... See more

Payment

People report positive experiences with payment, often highlighting the speed of funding, with money... See more

Based on these reviews

Rated 5 out of 5 stars

Fast and easy application process. Quick decision, money in bank that day. When I called the person I spoke to was more than accommodating. Very helpful and courteous. The interest is a little steep b... See more

Rated 5 out of 5 stars

I have to say I honestly hate taking loans. But ever since I’ve been borrowing with EMoney they’ve made my experience nothing less than pleasant, professional, and hassle free! When you’re in need of... See more

Rated 5 out of 5 stars

JB was absolutely amazing, kind, patient and courteous. Wow he even thanked me the customer for being patient with him which I appreciated but not necessary. I pray all your employees are this awesome... See more

Rated 5 out of 5 stars

Sirenna was a great help! When she caught on that we were accidentally working on the application at the same time, she notified me about the potential fraud was was able to help me secure my loan. It... See more

Company details

  1. Financial Consultant

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

EMoney USA Gets 4 Stars

I've been using EMoneyUSA off and on for years. I've never had a problem getting a loan. Customer service and management are attentive to customers.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Incredible customer service DUSTIN

Dustin was an incredible agent today. This is my fourth loan, although interest is a little high, reps like Dustin make the experience so easy and worry, free...I highly recommend this place for your next loan.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

I haven’t been able to reset my…

I haven’t been able to reset my password for over a week. I’ve sent three emails and nobody will respond and there’s no way to reset the password on the app. I am trying to pay the loan off, so I guess you don’t want my money.

3 December 2025
Unprompted review
eMoneyUSA logo

Reply from eMoneyUSA

Ms. Divelbiss contacted us twice by email, stating that she was having difficulty logging in to our customer service portal. Our customer service team responded to both messages the same day, providing detailed step-by-step instructions for accessing the portal. Ms. Divelbiss did not reply to either response.

Upon receiving this complaint, we reached out and guided her through the login process. She was able to access the portal and pay off her loan successfully.

Rated 5 out of 5 stars

An answer to prayer.

Fast and easy application process. Quick decision, money in bank that day. When I called the person I spoke to was more than accommodating. Very helpful and courteous. The interest is a little steep but they manage to still make it a pleasant experience. I desperately needed the money for car repairs and they came through.

11 November 2025
Unprompted review

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