emmy Sharing Reviews 97

My experience with emmy Sharing has been extremely disappointing.

In July 2024, I rented a scooter in Munich. The app failed to charge €9.91 due to a technical issue on their side. This was not a refusal to pay, their system simply did not complete the payment.

When I later attempted to resolve the issue, the payment link provided also did not function properly.

Fast forward to 2026: instead of resolving their own technical failure, the case was escalated to a debt collection agency with added fees and legal threats, increasing the amount from €9.91 to almost €50.

To make matters worse, the collection agency contacted me at an email address that is not even linked to my customer account. When I contacted customer support by phone, I was told that this email was not in their system and that the communication could potentially be fraudulent.

It is unacceptable for a company to:
- Fail to process payment due to internal technical issues
- Fail again when providing a payment solution
- Then escalate the matter to collections years later
- Add significant extra fees
- And create confusion around customer contact data

I was willing to pay the original rental amount. I am not willing to pay collection fees caused by the company’s own system failures.

Very disappointing handling of a minor issue that could have been resolved professionally.

STAY AWAY!! I have used Emmy Sharing many times over the last 3 years. Always a good experience, and it's almost become a hobby for my son and I when visiting Berlin several times a year. Suddenly, out of the blue, I receive a claim of EUR 7 per e-mail, for an alledged rental 1 1/2 years earlier. I have had uninterupted service and a valid CC all along, so I don't get it. When logging in to check and pay, my account is locked, and I can neither see the ride nor pay for it. I contact Emmy support to clarify - but they never get back to me. Next thing - I am sent to collections for 50 EUR. I ask Diagonal for proof of claim, but none is provided. I have received a total of 11 claims as of today, with no explanation or documentation. I am not sure what has happened to this company, but it is now a major scam. Stay away!!!

I had the same experience as one of the reviewers here, so I will copy his statement. It happened exactly the same way for me.

I also cannot believe the way Emmy treats their customers. I recently received a debt collection notice for almost €60. The original charge? A single €17 ride back in 2024.

Here’s the reality: I was never informed that my credit card payment failed. No email, no push notification, no letter, nothing. For one year I heard absolutely nothing from Emmy. And then suddenly, without any warning, they hand it straight to an Inkasso agency and let the costs explode to five times the original amount.

I even tried to contact their support multiple times – by email, through the app, and by phone. They answer always the same by saying contact the inkasso agency. This company refuses to take responsibility, and instead hides behind a debt collector.

This is not just bad customer service; it feels like a deliberate business model: stay quiet, don’t inform the customer, and then cash in through inflated Inkasso fees. It’s shameless, unethical, and unacceptable.

I have deleted the app and will never use this service again. If you value transparency, fair treatment, or even the basic decency of getting a reply from customer support – stay away from Emmy. They do not care about customers at all.
They are bankrupt.

I cannot believe the way Emmy treats their customers. I recently received a debt collection notice for almost €45. The original charge? A single €9 ride back in 2023.

Here’s the reality: I was never informed that my credit card payment failed. No email, no push notification, no letter, nothing. For two years I heard absolutely nothing from Emmy. And then suddenly, without any warning, they hand it straight to an Inkasso agency and let the costs explode to five times the original amount.

I even tried to contact their support multiple times – by email, through the app, and by phone. Not a single reply. Complete silence. This company refuses to take responsibility, and instead hides behind a debt collector.

This is not just bad customer service; it feels like a deliberate business model: stay quiet, don’t inform the customer, and then cash in through inflated Inkasso fees. It’s shameless, unethical, and unacceptable.

I have deleted the app and will never use this service again. If you value transparency, fair treatment, or even the basic decency of getting a reply from customer support – stay away from Emmy. They do not care about customers at all.
They are bankrupt.

I’ve been using Emmy for years and generally loved the convenience. I’ve even been okay with the noticeable price increases over time — I get that things cost more these days.

But what really disappointed me:
I booked a monthly subscription, thinking it would just cover a single month. As it turns out, the subscription kept running while I was out of the country for three months — and I didn’t use the service once during that time.

When I realized what happened, I reached out to customer support to kindly ask for a refund for the unused time. I wasn’t demanding or upset, just asking for a fair resolution.

But I never even got a reply. No message. No explanation. Nothing.

After years of loyalty, this is how you treat your customers?

Unfortunately, I’ll be stopping my use of Emmy. There are other options out there — and I’ll go with one that values its long-term users.

I was promised a 10 EUR discount as part of a promotion, but the discount never worked. Despite following all instructions, I was charged the full amount and have not received any refund. What’s worse is that Emmy’s customer service is basically non-existent — it’s been over two weeks since I reached out, and I still haven’t received a single reply. Very frustrating experience.

I had a very bad experience with Emmy scooter rental in Berlin. I rented a scooter that was shown as available at my location, but when I arrived, it simply wasn’t there. It was the only scooter within 1km. Instead of canceling the rental, the app automatically rented another scooter — not the one I was standing in front of — and I had no way to stop the rental. As a result, I was tricked into paying a fee for not even using the service.

I called their customer service, and instead of resolving the issue directly, they told me to send an email to request a refund. I find this absolutely absurd and extremely frustrating. Instead of supporting their customers fairly, they make you go through unnecessary steps to maybe get your money back. I definitely do not recommend Emmy based on this experience.

Unfortunately the company is not what it used to be once. Prices have gotten crazy expensive, then the app doesn’t work and you have to call customer service while your rental is still running and then they won’t reimburse you the money you paid extra. I will avoid Emmy in the future and get my own moped instead.

After having blocked transaction from Emmy, my account was left blocked. I've contacted customer service asking what happened. Until I've got reply, there was extra fee of 10Euro added so I needed to pay . Although I've sent them several emails where I asked what happened and to cancel the calculated fee, nobody from Emmy wanted to solve the issue.

We got a ride overbilled, and we were never able to reach out to their team.
We sent emails, call them, and even a letter but no answer to this day.
Seems surprising regarding how big the company is.

Worst scooter/hire experience ever. The scooter itself weighs a ton, really. I owned a 250cc Honda and this is way heavier. When i arrived at the bike the charge was far less than suggested on the app. I was with my partner and we decided to do 4 small shop stop offs. The pause/parking function on the app is not available and i could not cancel the ride. What if i had been solo?. So i stayed with the bike outside the stores. Got back home and had to call 3 times for an agent to cancel the ride from the support center. I get sick to death of start up companies never being able to execute good ideas. Never again.