I am so delighted with the beautiful porcelain I received from Emma Bridgewater, it is absolutely delightful. I chose 2 sets for wedding presents. The strawberry plates and foraging bucket was really... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Very thankful I got this shipment. Last time I ordered from you my order was swallowed by Fed Ex and I never received it. I was hesitant about ordering again from you but thankfully I received it in e... See more
Company replied
Easy to use website. As ever, Emma Bridgewater produce great products. Adding to my side plates and originally ordered the wrong size so had to return and reorder. Return process although not cheap at... See more
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Beautiful, whimsical mugs - exactly what I was hoping for! I’ve admired the products for years but had never ordered until I saw the ladybug print mugs and couldn’t resist. Packaging was great and t... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
84K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Great service
14 July 2026
Some more lovely things
In your recent sale l bought some more mugs for myself, my husband and son, two 8 1/2" plates with oranges & lemons on, and a child's bowl & drinking mug in a matching little 'suitcase'. The latter set is rather browner and darker than it looked online, but is still very sweet and will make a good present for the little girl l have in mind. We all love our new mugs, and the plates add to my small collection used for breakfast toast, etc.. I am very satisfied with what l have bought. Very carefully wrapped, as always.
13 July 2026
The designs of the mugs are lovely and…
The designs of the mugs are lovely and are excellent quality.
I got mine in the sale so they were great value for money. Speedy delivery with great packaging.
14 July 2026
Items were extremely well packaged as…
Items were extremely well packaged as the outer box was very battered and I was worried but opening up the package all items were in excellent condition.
21 July 2026
A really good professional company…
A really good professional company making lovely products and well known to a lot of customers. The items I bought are colourful
And useful in the kitchen. Really lovely gifts
14 July 2026
Always first class goods and service
Always first class goods and service. Faultless Thank you Emma Bridgewater & team
14 July 2026
It took couple of more days to receive…
It took couple of more days to receive but it was beautifully and well packaged arrived safely.
14 July 2026
My mugs arrived smashed and customer…
My mugs arrived smashed and customer service is completely unresponsive.
14 July 2026
Reply from Emma Bridgewater
Good Afternoon EH,
Thank you for taking the time to leave a review. We do apologise for this issue.
We can see that you are in contact with our Customer Service department and a member of the team is looking into this further for you. We do hope to have this resolved for you as quickly as possible.
We do apologise for the disappointment that this has caused.
Kind Regards,
Emma Bridgewater Team
The personalised mug came exactly as I…
The personalised mug came exactly as I had hoped. Ordering was straightforward and it arrived quickly. Thank you.
20 July 2026
Reply from Emma Bridgewater
Good Afternoon Jane,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Pleased with the tray and tin but was…
Pleased with the tray and tin but was disappointed with one of the tea towels I ordered as the stitching was badly stitched not up to your usual standard.
14 July 2026
Reply from Emma Bridgewater
Good Afternoon Carole,
Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.
Kind Regards,
Emma Bridgewater Team
I am a long standing customer
I am a long standing customer, so the quality of Emma Bridgewater's products are not in question. However, I had a repeated delivery problem - all blame laid at the feet of the courier, which EB solved with kindness, persistence and efficiency. A huge thank you!!!
21 July 2026
Reply from Emma Bridgewater
Good Afternoon Jane,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Lovely mug packed very safely all round…
Lovely mug packed very safely all round
excellent service.
20 July 2026
Reply from Emma Bridgewater
Good Afternoon David,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Brilliant products from my favourite!so…
Brilliant products from my favourite!so much tempting choice! Fantastic!
14 July 2026
Reply from Emma Bridgewater
Good Afternoon,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Quality products and efficient service
20 July 2026
Reply from Emma Bridgewater
Good Afternoon Jenny,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Mrs Parkes,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Tina,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Great products
Great products, well made.
Online shopping is easy and items very well packaged
13 July 2026
Reply from Emma Bridgewater
Good Afternoon Paul,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Well packaged and pretty mug
Good delivery, very well packaged products.
They look pretty cool.
I just feel like you gotta be careful with them as they feel fragile, but i hope they last a while.
Got endgame, cow juice and cornflower mugs.
20 July 2026
Reply from Emma Bridgewater
Good Afternoon Jarius,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
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