It was my first visit to the Emma Bridgewater factory, we done the tour and pottery decorating with afternoon tea. It was fabulous so enjoyable and amazing to see the products actually being hand ma... See more
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Review summary
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Great service and beautiful quality items, such lovely designs. Arrived well packaged and earlier than expected. Everyone should have some Emma Bridgewater items in their home. A great British company... See more
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I purchased two different Jenny Bloomfield dog mugs, one for myself and one as a present. Absolutely beautiful. Excellent quality and they arrived the day after I ordered them. First class service fro... See more
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The items purchased were both packaged wonderfully which was just as well as I think they were dropped and squashed several times by the delivery company. They are both absolutely beautiful and have m... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
84K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to give one star as I haven’t…
I had to give one star as I haven’t received my order yet - even though I was in touch with customer services about a week ago - which to my way of thinking you don’t deserve any stars yet.
3 September 2026
Reply from Emma Bridgewater
Good Afternoon,
Thank you for taking the time to leave a review. We do apologise that you have not yet received your order, we do understand that this is disappointing.
We can see that you are in contact with our Customer Service department and a member of the team is looking into this further for you. We do hope to have this resolved for you as quickly as possible.
We do apologise for the disappointment that this has caused.
Kind Regards,
Emma Bridgewater Team
Easy purchase
Easy purchase - great quality product
First time buyer from Australia & will be back.
28 August 2026
Reply from Emma Bridgewater
Good Afternoon Iggy,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Personalised mug
I purchased a customised mug for my girlfriend. It's really nice quality, the design is bold and and the hand painted name is very nice. It also arrived in a decent time.
1 September 2026
Reply from Emma Bridgewater
Good Afternoon Kevin,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Karen,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Beautiful quality as always
Beautiful quality as always, the witch designs are gorgeous! The packaging was so clever and 100% recyclable, very impressed.
4 September 2026
Reply from Emma Bridgewater
Good Afternoon Lucy,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
terrible customer service - Product never arrived
Has to purchase the same item twice because they don’t allow cancellations.
One of my he items never arrived.
Will never order again
28 August 2026
Reply from Emma Bridgewater
Good Afternoon Simon,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
We have passed your details on to our Customer Service department. A member of the team will be in touch with you shortly, to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Love the new additions to my Halloween…
Love the new additions to my Halloween toast. Everything arrived perfectly!
3 September 2026
Reply from Emma Bridgewater
Good Afternoon Elizabeth,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Such well designed products that really…
Such well designed products that really do deliver
4 September 2026
Reply from Emma Bridgewater
Good Afternoon Andrea,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
I just love the patterns
I just love the patterns. I received my items fast, and I am from the US
4 September 2026
Reply from Emma Bridgewater
Good Afternoon Deborah,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Lovely product ever nicer than the…
Lovely product ever nicer than the pictures. Well packaged no breakages.
27 August 2026
Reply from Emma Bridgewater
Good Afternoon Oonagh,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Jinienei,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Emma Bridgewater consistently delivers…
Emma Bridgewater consistently delivers an excellent service, with quality products and next day delivery.
4 September 2026
Reply from Emma Bridgewater
Good Afternoon Dave,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Love the Halloween toast series
Beautiful and fun half pint Halloween mug! I love the Halloween toast series and hope you will keep on creating it going forward.
4 September 2026
Reply from Emma Bridgewater
Good Afternoon Rowan,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
I lovely tea caddy and biscuit tin…
I lovely tea caddy and biscuit tin Beautiful design
28 August 2026
Reply from Emma Bridgewater
Good Afternoon Susan,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Early Christmas presents
Prompt, contents as ordered . Could perhaps have been a wee bit tighter packed with glassware inside a roomy box with wooden trays . HT
28 August 2026
Reply from Emma Bridgewater
Good Afternoon Helen,
Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.
Kind Regards,
Emma Bridgewater Team
Gosh what can I say
Gosh what can I say . Fantastic, amazing, wonderful, just a few words to describe shopping with Emma Bridgewater.
As you might have guessed I love to shop with Emma Bridgewater. The website is easy to use. The items are beautiful also packaged very well for posting.
4 September 2026
Reply from Emma Bridgewater
Good Afternoon Wendy,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
EXCELLENT
Very quick service. Items arrived in good condition. Everything present. Lovely items.
4 September 2026
Reply from Emma Bridgewater
Good Afternoon Chris,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
All the products are of fabulous…
All the products are of fabulous quality and so beautiful. Their customer service is excellent.
4 September 2026
Reply from Emma Bridgewater
Good Afternoon Janet,
Thank you for reviewing our service. Our customer experience is very important to us, and we are delighted to learn that this has been a positive experience for you.
We do hope that you continue to enjoy shopping with us in the future!
Kind Regards,
Emma Bridgewater Team
By mainly producing artistic and…
By mainly producing artistic and colourful products.
1 September 2026
Reply from Emma Bridgewater
Good Afternoon Jamie,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Great Service from Emma Bridgewater
As always, item arrived quickly and well packaged.
3 September 2026
Reply from Emma Bridgewater
Good Afternoon Miss Shepherd,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
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