Purchased the new black toast Victoria sponge cake stand and cover. Sadly stand arrived damaged. Swiftly replaced by Emma Bridgewater and replacement received within a couple of days of emailing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It was easy to order and delivered when stated and I love their products so it was lovely to see a new theme - Peter Rabbit. I’m a devotee of Beatrix Potter. We are a relatively elderly couple with cr... See more
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In your recent sale l bought some more mugs for myself, my husband and son, two 8 1/2" plates with oranges & lemons on, and a child's bowl & drinking mug in a matching little 'suitcase'. The latter se... See more
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I preordered Emma Bridgewater’s new cake stand and glass dome…..it is beautiful. It was extremely well packed and arrived safe and sound. I’ve been a customer of hers for many years now and I’m ne... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
84K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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A beautiful teapot
A beautiful teapot personalised to mark my son’s wedding. Looks fabulous and was carefully packaged and delivered. Great service as always.
4 August 2026
My parcel went missing off my doorstep…
My parcel went missing off my doorstep and i still have not been rienburst yet so im not happy at all as it was i gidt for my partner
3 August 2026
Lovely quality as always loved my…
Lovely quality as always loved my purchases one item going to Oz teapot is fab colours great quick delivery brilliant
3 August 2026
Absolutely perfect
Absolutely perfect. The personalised mug I ordered was stunning and exceeded my expectations. I know that it will be treasured by the recipient.
The packaging was great and the mug was very well protected.
I will definitely order more items in the future. Thank you so much.
3 August 2026
Easy website to navigate
Easy website to navigate.
Good communication letting me know when the item was ready for dispatch.
Arrived earlier than expected which was great as it was a birthday present.
4 August 2026
Prompt service and delivery
3 August 2026
The Emma Bridgewater cafe and shop were…
The Emma Bridgewater cafe and shop were such great places to visit. Everything was so lovely, the staff professional and of course I wanted to buy everything in the shop!
4 August 2026
Happy
I ordered on line and although we had an issue with one item this was rectified very quickly with no fuss. We were very happy with the other products received and will be very happy to buy more products in the future.
29 June 2026
What a beautiful mug
What a beautiful mug , my daughter already has 12 she collects them but didn’t have the sweet pea one . She’s so pleased. It was well packaged and delivered very quickly. Great service thank you …
3 August 2026
Reply from Emma Bridgewater
Good Afternoon Teresa,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
The order perfect,well wrapped and very…
The order perfect,well wrapped and very well packaged and importantly very well painted by your lovely ladies.
3 August 2026
Reply from Emma Bridgewater
Good After Malcolm,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Very smooth experience
Very smooth experience, Fromm ordering to receiving,packed really well and very pleased.
27 July 2026
Reply from Emma Bridgewater
Good Afternoon Karen,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good Afternoon Samantha,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Lovely goods well made prompt sent on…
Lovely goods well made prompt sent on time and well packaged Thanku 🙏
3 August 2026
Reply from Emma Bridgewater
Good Afternoon Tony,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
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