Emma Sleep UK Reviews 

Reply from Emma Sleep UK

Updated Jul 5, 2026

<h3>We’re still here to help! 🛌💬</h3>
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Hi DI MAYZE ,
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Just a quick reminder that we’re still waiting to hear back from you regarding your recent query. We want to make sure we address all your concerns and help you get the best sleep possible!
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If we don’t receive a response from you within the next few days, we’ll assume your issue has been resolved and will close the case after a total of 7 days from our first contact. But no worries, if you still need assistance after that, you can always reach out to us again!
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Please let us know how we can help by replying to this email. Your satisfaction is our top priority!
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Sweet dreams,
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The Emma Sleep Team

Reply from Emma Sleep UK

Jun 30, 2026

Hi, Mark,

Thank you for sharing this feedback regarding the recent communication and delivery experience.

Your time is highly valued, and insights like yours are incredibly important for maintaining high service standards. We want to say sorry for the delay in receiving a response. A very high volume of queries has been experienced lately, causing communication times to take longer than expected. Your patience and understanding during this busy period are genuinely appreciated.

Waiting for an update on a mattress delivery and old mattress collection creates a lot of uncertainty. It is completely understandable how important it is to have clear, timely schedule details when managing a home delivery. Regarding the logistical side, partner courier systems manage their own specific routes and daily schedules independently, meaning direct control over their exact arrival times is unfortunately limited. This independence can occasionally lead to unexpected logistical delays. Additionally, larger orders are sometimes split into separate shipments by the courier to ensure every single item travels safely and arrives in perfect condition.

To ensure this situation is handled with the highest priority, the concern has already been transferred directly to the senior team. A senior specialist will be in touch via email very shortly to provide you with comprehensive updates and definitive solutions.

Thank you again for your valuable feedback and cooperation. Wishing you a pleasant remainder of your week.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Updated Jul 5, 2026

<h3>We’re still here to help! 🛌💬</h3>
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Hi rhys mcmail ,
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Just a quick reminder that we’re still waiting to hear back from you regarding your recent query. We want to make sure we address all your concerns and help you get the best sleep possible!
<br>
<br>

If we don’t receive a response from you within the next few days, we’ll assume your issue has been resolved and will close the case after a total of 7 days from our first contact. But no worries, if you still need assistance after that, you can always reach out to us again!
<br>
<br>

Please let us know how we can help by replying to this email. Your satisfaction is our top priority!
<br>
<br>

Sweet dreams,
<br>
The Emma Sleep Team

Reply from Emma Sleep UK

Jun 30, 2026

Hi, Lisa,

Thank you so much for taking the time to share your lovely feedback with us.

It is wonderful to hear from you, and your kind words bring a big smile to the entire team. Based on the review, you mentioned that your new mattress is very comfortable and has truly helped with your back. Hearing that you are getting such good, restful support and experiencing great relief is the absolute best news possible. Providing you with a wonderful night of sleep and making sure your body feels completely relaxed is always the main goal.

Your kind feedback means so much, and it is greatly appreciated. Knowing that the mattress is making a genuinely positive difference in your daily comfort makes everyone here incredibly happy and proud of the work that goes into creating these products.

Wishing you many more beautiful nights of deep sleep. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Have a truly fantastic and lovely week ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 30, 2026

Hi, Sarah,

I wanted to send a quick note to say a huge thank you for your lovely review.

It put a big smile on our faces to read about your experience with our wonderfully fast service. We are so incredibly grateful to have you as a returning customer. Hearing that you made a second purchase because you love our mattresses is the best feedback we could ever ask for. Thank you for choosing us again and for being a wonderful part of our community.

We hope your new mattress brings you plenty of comfortable, restful nights. If you ever have any concerns or questions in the future, please don’t hesitate to contact us. We’re always here to help you.

Wishing you all the best. Have a beautiful day ahead.


Warm regards,
Bryle from Emma

Reply from Emma Sleep UK

Jun 30, 2026

Hi, Onkar,

Thank you so much for taking the time to leave us such a wonderful review.

We love hearing that you had a very good experience with our service, and your kind words really mean a lot to our team. We always want to make sure you are fully supported.

If you ever have any questions about your order or need any help with anything else in the future, please do not hesitate to reach out to us. We are always right here and more than happy to assist you at any time.

I hope you enjoy your day and have a wonderful week ahead.


Warm regards,
Bryle from Emma

Reply from Emma Sleep UK

Updated Jul 5, 2026

<h3>We’re still here to help! 🛌💬</h3>
<br>
<br>

Hi Nicolle Banham ,
<br>
<br>

Just a quick reminder that we’re still waiting to hear back from you regarding your recent query. We want to make sure we address all your concerns and help you get the best sleep possible!
<br>
<br>

If we don’t receive a response from you within the next few days, we’ll assume your issue has been resolved and will close the case after a total of 7 days from our first contact. But no worries, if you still need assistance after that, you can always reach out to us again!
<br>
<br>

Please let us know how we can help by replying to this email. Your satisfaction is our top priority!
<br>
<br>

Sweet dreams,
<br>
The Emma Sleep Team

Reply from Emma Sleep UK

Jun 30, 2026

Hi, Karen,

Thank you so much for taking the time to share your wonderful review.

We are incredibly happy to hear that your new Emma mattress has helped take away your back pain and headaches. Hearing that you are finally out of pain and enjoying perfectly supported sleep means the absolute world to us. We are also glad that our team was able to deliver your mattress to you so quickly. We truly value your support and your 10/10 recommendation.

Our entire team wishes you the absolute best with your health. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

I hope your new bed continues to bring you the most comfortable, restful, and pain-free sleep every single night for a very long time to come. Have a great day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 30, 2026

Hi,

Thank you so much for leaving us such a wonderful review.

We are so glad to hear that you love your very nice mattress and that you enjoyed our quick delivery service. Our team always works hard to bring you comfort as fast as possible, so your kind words really mean a lot to us.

If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

We truly value your support and hope your new Emma mattress brings you the best comfort, many cozy nights, and wonderful sleep for a very long time to come.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 30, 2026

Hi, Mrs. Ingrida,

Thank you so much for leaving us a wonderful review.

We are incredibly happy to hear that everything is great and that you enjoyed our fast, compact delivery service. It is always our goal to make sure your items arrive quickly and easily, so knowing we hit the mark for you truly brings a smile to our team.

If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

We truly appreciate your kind support and hope your new Emma products bring you ultimate comfort and many wonderful nights of peaceful sleep ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 30, 2026

Hi, Louise,

Thank you so much for taking the time to share your wonderful feedback.

We are absolutely thrilled to hear that your mattress is still going strong after 7 years and that you are getting such a comfortable 8 to 11 hours of sleep each night. Knowing that our quality brings you so much comfort, even without a bed frame or headboard, truly makes our day.

Your kind words and high recommendation mean the world to us. If you ever have any questions or need anything else in the future, please don’t hesitate to reach out to us. We are always here and happy to help you.

Wishing you many more years of wonderful sleep and great mornings ahead.


Warm regards,
Bryle from Emma

Reply from Emma Sleep UK

Jun 29, 2026

Hi, JAB JAB LONDON,

Thank you so much for sharing your wonderful feedback through the review.

Taking the time to share your experience is highly appreciated, and it is wonderful to hear that your delivery was prompt. Hearing that your new mattress is amazing and very comfortable brings great joy! It is truly wonderful to know that you are happy with your choice.

If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many more comfortable, restful nights and wonderful sleep ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 29, 2026

Hi, David,

Thank you so much for sharing your wonderful feedback through the review.

Taking the time to share your experience is highly appreciated, and it is wonderful to hear that you enjoyed a speedy delivery. Hearing that you are so glad you chose a refurbished mattress brings great joy. It is truly amazing to know that the quality is so excellent that it feels completely indistinguishable from a brand-new one, making it a great buy for you.

If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many more comfortable, restful nights and wonderful sleep ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 29, 2026

Hi,

Thank you so much for sharing your wonderful feedback through the review.

Taking the time to share your experience is highly appreciated, and it is wonderful to hear that the transaction was very easy and that the delivery was quick. Hearing that you slept really well on your new double mattress for your first two nights brings great joy.

It is truly amazing to know that you are very pleased with your choice. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many more comfortable, restful nights and wonderful sleep ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 29, 2026

Hi, Jilly,

Thank you so much for sharing your wonderful feedback through the review.

Taking the time to share your experience is highly appreciated, and it is wonderful to hear that the delivery team was so helpful with removing your heavy old mattress and setting up your new one. Hearing that you are sleeping so well and finding the new mattress incredibly comfortable, even during the hottest nights of the year in this heatwave, brings great joy.

It is amazing how much of a difference a good bed can make once it finally arrives. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you many more comfortable, restful nights and wonderful sleep ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 29, 2026

Hi, John,

Thank you very much for sharing this feedback through the review.

Your interest in the mattresses is highly valued, and the time taken to reach out for advice is truly appreciated. We want to say sorry for the lack of response to the previous emails. There has been a high volume of queries lately, which has temporarily delayed the usual standard of service. Your patience and understanding during this busy period are genuinely appreciated.

To ensure all questions are answered and the necessary support is provided right away, please connect directly through the live communication channels. The team can be reached by phone at +44 333 038 3305 during operating hours, which are Monday to Friday from 9 AM to 6 PM. Alternatively, a direct message can be sent at any time through the web chat feature on the official website.

Ensuring a seamless and positive experience is always the top priority, and the opportunity to provide the proper guidance needed for your mattress selection is eagerly awaited.

Wishing you a wonderful day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 29, 2026

Hi, Gracie,

Thank you for sharing your feedback regarding your recent experience through the review.

Taking the time to bring this to light is truly appreciated, as it highlights areas where service can be enhanced. We want to say sorry for the oversight regarding the total refund amount received. Understandably, a complete reimbursement is expected, covering both the main order and the additional service fees for the old mattress removal or comfort delivery, especially since no delivery or collection ever took place.

To provide complete transparency on how the system processes these requests, an automatic refund is triggered only for the physical products when an order cancellation goes through. The system does not have a direct option to automatically include specialized service fees, such as the old mattress removal or comfort delivery, during that initial step. Instead, a separate manual request must be submitted to process the remaining balance back to the original payment method.

Please rest assured that a manual request has already been initiated to look into this for you and ensure the remaining funds are processed completely. More information has been requested to finalize this matter quickly. Kindly fill out those specific details at your earliest convenience so further assistance can be provided right away, directly through that thread.

Ensuring a fair and seamless resolution is the top priority, and your patience throughout this process is highly valued.

Wishing you a wonderful and pleasant week ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 26, 2026

Hi, Leon,

Thank you so much for taking the time to share your wonderful feedback with us.

We really appreciate your kind words about your experience. It brings a huge smile to our faces to read your review, where you shared that you received a quick delivery and a sound product. Hearing that everything arrived fast and that you are happy with the quality of your item means everything to us. Your satisfaction is our top priority, and feedback like yours truly inspires our whole team to keep doing our best every single day.

We want to make sure you continue to love your sleep setup for a very long time. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Thank you once again for choosing Emma and for being such a wonderful part of our family! We hope your new items bring you absolute comfort, wonderful rest, and sweet dreams for many years to come.

Have a truly bright, beautiful, and lovely day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 26, 2026

Hi, Sandra,

Thank you so much for taking the time to share your wonderful feedback with us.

We really appreciate your kind words about your experience. It brings a huge smile to our faces to read your review, where you shared that this is the best mattress you have ever bought and that you highly recommend it. Hearing that you are so happy with your purchase and that it has given you such a great experience means everything to us. Your satisfaction is our top priority, and feedback like yours truly inspires our whole team to keep doing our best every single day.

We want to make sure you continue to love your sleep setup for a very long time. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Thank you once again for choosing Emma and for being such a wonderful part of our family. We hope your new mattress brings you absolute comfort, wonderful rest, and sweet dreams for many years to come.

Have a truly bright, beautiful, and lovely day ahead.


Warm regards,
Bryle From Emma

Reply from Emma Sleep UK

Jun 26, 2026

Hello, Ming,

Thank you very much for sharing this feedback, and your time taken to write a review is truly valued.

The perspective shared regarding the communication about your delivery arrival time is fully understood. It is completely reasonable to expect a clear alert before items arrive so that arrangements can be made to receive them safely. Finding a parcel left by the doorway without a direct warning can certainly be a surprise when returning home.

We want to say sorry for the convenience missed due to the update message landing straight in the junk mailbox. Regarding the delivery, it is helpful to clarify that there is no direct control over the specific routes, drop-off methods, or daily schedules used by the partner courier systems, which can sometimes lead to unexpected timing or drops. For instance, when a partner courier updates an estimated arrival time on their own platform, the automated notice might bypass a standard inbox and go to a spam folder, leaving a householder unaware until the goods are already on the property.

Your excellent suggestion to utilize SMS text alerts alongside standard emails is a wonderful idea to ensure messages are seen immediately. We will take it as feedback to help improve future logistics coordination. Your positive initiative to look for the missing message and offer a constructive solution is highly appreciated.

The goal is always to keep your sleep journey smooth from the moment of order to the final setup. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.

Wishing you a bright, peaceful, and wonderful rest of your day ahead.


Warm regards,
Bryle From Emma