The mattress itself is great. The service online ordering, simple and straight forward. The delivery of the product, wow. I was made to feel like a problem because I purchased the collection of my pre... See more
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First of all, the mattress is really comfy and if it lasts as long as it says it should then it'll be good value. There is one annoying design flaw I think. The corners! When the mattress has nothin... See more
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After some consultation with the Emma Team I decided to buy the Adapt Cooling Pillow as i was informed it was firm and it was cooling.. The pillow itself is fine but after coming down from three pi... See more
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The Emma Comfort Cooling Pillows are very good if a little pricey. Very comfortable and well made. I also have the hybrid matress that is very good. The site was easy to navigate with good custome... See more
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Company details
About Emma Sleep UK
Written by the company
Check Out Our Sales Frequently ASked Questions Contact us Order status
Emma – The Sleep Company – the UK's most trusted mattress-in-a-box brand, is dedicated to enhancing your life through the power of a great night's sleep. With their unrivaled sleep expertise, Emma is on a mission to awaken the very best in consumers, helping them embrace each day with renewed energy and vitality.
They go beyond offering an award-winning product portfolio including mattresses, beds, pillows and accessories – they deliver an exceptional sleep experience crafted with precision and care.
Harnessing their sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.
They go beyond offering an award-winning product portfolio including mattresses, beds, pillows and accessories – they deliver an exceptional sleep experience crafted with precision and care.
Harnessing their sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.
Emma - The Sleep Company: UK's Most Trusted Mattress In a Box Brand
Written by the company
- 200-Night Trial
- Test the 'Emma Mattress' risk-free at home for 200 nights with no hidden charges to ensure the right fit for you.
- Free Delivery & Returns
- 'Emma Mattress' provides fast, free delivery and hassle-free returns if it's not the right fit for you.
- 10 Year Guarantee
- 'Emma Mattress' provides a warranty for structural issues, guaranteeing a replacement if durability or stability problems arise.
Contact info
United Kingdom
- https://www.emma-sleep.co.uk/
- emma-sleep.co.uk
3.2
Average
53K reviews
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Great service and goods fast delvery
4 July 2026
Reply from Emma Sleep UK
Hi, Cass,
Thank you so much for taking the time to share your lovely review.
We are incredibly happy to hear that you enjoyed our great service and that your goods arrived so quickly. Knowing that we hit the mark for you truly makes our day. We always strive to give you the best experience possible, so your kind words really mean a lot to our entire team.
If you ever have any questions, need any help with your items, or just want to reach out to us again in the future, please don’t hesitate to contact us. We are always right here and more than happy to help you out anytime.
Thank you once again for choosing us, and we hope you love your new goods. Have a wonderful day ahead.
Warm regards,
Bryle From Emma
Good product - Bad customer service
Ordered mattress which had discount applied. ‘Free’ pillow was automatically added to order. As soon as I ordered I realised I was being charged for the pillow. I tried to get this removed before order was dispatched. Email response time was 8 hours. I heard back after 6 days. I found on the website pillow is no longer free if any discount is applied. This was not apparent unless you searched website. I called to arrange return (before email response). Courier did not turn up to collect the return. Had to arrange again for a week later. It took 3 weeks for ‘free’ pillow to be returned and then another possible 2 to get my money back!! Not impressed!
21 June 2026
Reply from Emma Sleep UK
Dear Vicky,
Thank you for sharing your feedback and for highlighting that you found the item to be a good product.
Your time is truly appreciated, and we want to say sorry for the delayed reply to your emails. A high volume of queries has been coming in lately, and your understanding during this busy time is genuinely valued. It is completely understandable how the situation with the pillow charge and the return collection process felt lengthy and unexpected. To clarify the discount policy, exclusive promotional codes cannot be combined with other existing discounts or gift items, as stated in the terms on the website.
Upon reviewing the account records, the mattress discount code you selected was successfully applied to the order. Additionally, the full refund for the pillow has already been processed back to your original payment method. While this outcome might differ from your initial plans, following these standard guidelines ensures all accounts are handled fairly.
Please know that our customer care team is always more than willing to resolve any issue, even in complex instances like this. If you have any concerns or questions in the future, please don’t hesitate to contact support directly via phone or live chat, so you can be assisted right away.
Thank you again for your patience throughout this process, and hope you have a wonderful day ahead.
Warm regards,
Bryle From Emma
Reply from Emma Sleep UK
Hi, Laura,
Thank you so much for sharing your wonderful review.
We are so glad to hear that your order arrived quickly and that you find the product so comfortable to use. Your kind words really mean a lot to our team. Thank you again for choosing us, and we hope you continue to enjoy your comfortable product for a very long time.
If you ever have any questions, need any help, or want to share more feedback in the future, please do not hesitate to reach out to us at any time. We are always right here and more than happy to assist you with anything you need.
Have a truly wonderful day ahead.
Warm regards,
Bryle from Emma
Lack of attention to detail caused a frustrating experience
Overall frustrating experience with replacing a damaged mattress under their 10 year guarantee service.
Initial reply to email was slow and beyond the service times they advise. After some back and forth sending pictures of mattress tags, agreeing to a different mattress as they didn't hold my original one etc etc, it seemed to be moving ahead.
I emailed from a new email address to my original order (as the order was placed years ago), which they stated was fine if I could verify my identity/order, which I did. They asked me to confirm my delivery address - it was a new one as I have since moved, they said this is fine, and as one last thing they needed me to reply from my previous old email address to confirm it was all OK to go ahead (so no idea what the point of the verification process on new email address was).
I did this from my older email address as requested, someone replied asking if my delivery address was my old one. I once again confirmed that I had moved, she replied thanking for me for confirming, and that it was all sorted. I then received an order confirmation which I checked only to see for a 3rd time they were sending to my old delivery address. What even is the point in asking me to confirm on delivery address so many times?
I jump on live chat to tell them of the issue and am advised the address is resolved, so I leave it there. Fast forward to today, I check my tracking and they've still sent it to my old address (a 60 mile drive away by the way). Luckily the people who now live there weren't home and it wasn't accepted. Luckily UPS allow you to change a delivery address so I wasn't even going to both trying to contact Emma and sorted it myself.
The whole process is significantly slowed down by them not collating questions, and instead asking for 'one more thing' every time you email them - which is OK if you weren't waiting 1-2 days between each reply, and then making mistakes. It's been an incredibly frustrating experience and I really don't think a simple change in delivery address needs to be made this complicated
6 July 2026
Unprompted review
Reply from Emma Sleep UK
Dear Chloe,
Thank you very much for taking the time to share your feedback and for letting us know about the exact details of your experience.
Your time is highly appreciated, and we want to say sorry for the trouble you faced while trying to get your mattress replaced under our 10-year guarantee service. It is completely understandable how exhausting it is to experience delivery address errors after you clearly confirmed your move multiple times.
You should always expect a smooth, simple, and careful service when interacting with support, especially when it comes to keeping your information accurate. Hearing that your details were not handled correctly and that it caused such an unnecessary runaround is genuinely regretted.
To ensure this is fully investigated and to help make things right, a request for more information has already been sent to you. Kindly fill those details out whenever you have a moment. Once your response is received, further assistance can be provided right away, directly via email, to make sure everything is completely sorted out for you.
Your patience is immensely valued as this is being looked into. Thank you once again for bringing this matter to light so that the necessary improvements can be made.
Wishing you a truly wonderful and peaceful day ahead.
Warm regards,
Bryle From Emma
The mattresses are decent however the…
The mattresses are decent however the customer service is non existent if they make a mistake. The labelling on the boxes is poor and doesn't clearly identify the mattress type and size so check and double check for any sign. The obvious trouble is you cannot tell the size until it expands. In my case they sent a super king instead of a double that is absolutely huge and impossible to move. Emma have no expedited process to pick it up and just quite third party timescales for picking it up. Zero customer service to recognise it might be problematic having a super king mattress sat in your house for potentially several weeks. Personally I'd avoid and look at one of the many other companies based on customer service
2 July 2026
Unprompted review
Reply from Emma Sleep UK
Dear Robert,
Thank you very much for taking the time to share your feedback regarding your experience with the mattress delivery and packaging.
It is completely understood how important clear product labels and prompt assistance are when setting up a home. Finding that a product is a super king-size instead of a double creates an unexpected challenge, especially since large items require a massive amount of physical space and are very heavy to move around. Having an item sit in your living space for several weeks creates stress, and wanting a fast and clear timeline for a solution is entirely natural. We want to say sorry for the mix-up with the product size and for the difficulties experienced with the collection process.
Regarding the collection, it is helpful to clarify that there is no direct control over the specific routes or daily schedules used by the partner courier systems, which can sometimes lead to unexpected logistical delays. The partner courier teams operate on separate networks, which means arranging immediate, same-day transport can be complex.
If further assistance is needed, more information has already been requested to look into this for you. Kindly fill those details out so further assistance can be provided right away via email once your response is received. Your patience while this is being coordinated is deeply valued. We want to make sure you are fully supported and taken care of moving forward.
May your days ahead be peaceful and pleasant, and may a comfortable sleep setup be fully sorted for you very soon. Have a great day ahead.
Warm regards,
Bryle From Emma
The mattress was delivered promptly and…
The mattress was delivered promptly and it is super comfortable and just what we wanted!
20 June 2026
Reply from Emma Sleep UK
Dear Marianne,
Thank you so much for taking a moment to share your wonderful feedback with us.
It is absolutely fantastic to read your kind words about your new mattress. We are truly thrilled to hear that it was delivered promptly and that it is super comfortable and just what you wanted. Knowing that you are completely happy with your purchase and our delivery service brings a huge smile to our faces, and your wonderful support means the absolute world to our team.
We hope your new mattress continues to bring you the most comfortable, peaceful, and deeply restful nights of sleep for a very long time to come.
Thank you once again for choosing Emma and for being such a wonderful part of our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you a truly bright, beautiful, and amazing day ahead.
Warm regards,
Bryle From Emma
Don't listen to the Which.co.uk…
Don't listen to the Which.co.uk reviews. I have no idea how such a cheap feeling and uncomfortable mattress can score so highly.
The sleep trial is complete BS also. Weeks later and Emma still haven't managed to collect their mattress.
Added friction at every step of the return process seems to be their strategy.
AVOID like the plague.
Edit: I won't be providing any further details to Emma as requested. They've been in possession of all the details from the outset.
Notice how they blame their own courier and their system, not the fact that they choose to use this courier exclusively, and repeatedly refuse to provide any other options or means for return.
Avoid, Avoid. Avoid.
6 July 2026
Unprompted review
Reply from Emma Sleep UK
Dear Willy,
Thank you very much for taking the time to share your feedback regarding your experience with the mattress and the return process.
It is completely understood how important a smooth, swift, and straightforward experience is when arranging a product return. Expecting prompt collection after a request is entirely natural, and waiting weeks can feel highly inconvenient when trying to clear space in the home. We want to say sorry for the extended waiting time and the difficulty faced during this process.
To explain gently regarding the collection timeline, as fast collection is always the goal once a request is made, it is helpful to clarify that there is no direct control over the specific routes or daily schedules used by the partner courier systems, which can sometimes lead to unexpected logistical delays. Every effort is being made to ensure this is thoroughly reviewed and sorted out. More information has already been requested to look into this for you. Kindly fill those details out so further assistance can be provided right away, directly via email once your response is received.
Your patience is deeply appreciated while this is being coordinated. We want to ensure a proper resolution is reached for you as quickly as possible. May the rest of your week be peaceful, pleasant, and smooth.
Warm regards,
Bryle From Emma
Really good experience
Really good experience, good communication fast delivery and product as described.
Good quality, very comfy and perfect for what I need.
3 July 2026
Reply from Emma Sleep UK
Dear Lindsey,
Thank you so much for taking a moment to share your wonderful feedback with us.
It is absolutely fantastic to read your kind words about your recent purchase. We are truly thrilled to hear that you had a perfect experience from start to finish, highlighting our good communication and fast delivery. Knowing that your product arrived exactly as described, is of good quality, very comfy, and perfect for what you need brings a huge smile to our faces. Your wonderful support and satisfaction mean the absolute world to our team.
Thank you once again for choosing Emma and for being such a wonderful part of our community. We hope your new product continues to bring you a lot of comfort and peaceful rest for a very long time to come. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you a truly bright, beautiful, and amazing day ahead.
Warm regards,
Bryle From Emma
Emma mattress was the best choice
Emma mattress was the best choice. My husband was in hospital with a broken back and diagnosed with Myeloma. I knew we needed a new mattress and my daughter in law sent me a Father’s Day link to emma. It was the best choice ever. The bed is firm but so comfortable, it came with a lot of accessories too.
He is still in hospital but I know I have made the best choice for support and comfort for when he comes home. Delivery was prompt and the delivery team were great, taking away the cardboard packaging and our old mattress. I looked at other similar mattresses but emma were the best choice for quality service and value. I would recommend them to anyone looking to replace a mattress.
30 June 2026
Reply from Emma Sleep UK
Dear Joanne,
Thank you so much for taking a moment to share your deeply moving and wonderful feedback with us.
It is truly heartwarming to read your kind words about your experience during such a challenging time for your family. We are incredibly touched to hear that our mattress was the best choice for your husband's comfort and support as he prepares to come home from the hospital. Knowing that the bed is both firm and comfortable, and that the delivery team took care of everything so smoothly by removing the packaging and your old mattress, brings immense joy to our team. Your lovely recommendation and your trust in our quality and service mean the absolute world to us.
Thank you once again for choosing Emma and for allowing us to be a part of your husband's recovery and home comfort. We send our warmest thoughts and best wishes to your husband for his health, and we hope your new bed brings you both peaceful, restorative nights of sleep for a very long time to come. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you and your family a bright, beautiful, and wonderful day ahead.
Warm regards,
Bryle From Emma
The quality of the mattress is so good
The quality of the mattress is so good! Beyond my expectations.
Thank you!
3 July 2026
Reply from Emma Sleep UK
Dear Catalina,
Thank you so much for taking a moment to share your wonderful feedback with us.
It is absolutely fantastic to read your kind words about your new mattress. We are truly thrilled to hear that the quality is so good and that it has gone completely beyond your expectations. Knowing that you are so happy with your purchase brings a huge smile to our faces, and your wonderful support means the absolute world to our team.
We hope your new mattress continues to bring you the most comfortable, peaceful, and deeply restful nights of sleep for a very long time to come. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you a truly bright, beautiful, and amazing day ahead.
Warm regards,
Bryle From Emma
Bought this cooler Emma pillow for my…
Bought this cooler Emma pillow for my son's birthday he has two others and really likes them.
20 June 2026
Reply from Emma Sleep UK
Dear Christine,
Thank you so much for taking a moment to share your wonderful feedback with us.
It is absolutely heartwarming to read your kind words about your recent purchase. We are truly thrilled to hear that you bought our Emma pillow as a birthday gift for your son. Knowing that he already has two others and really likes them brings a huge smile to our faces, and we are so incredibly happy to be a part of his cozy sleep routine. Your loyalty and wonderful support mean the world to our team, and we appreciate you letting us know how much he enjoys our pillows.
We hope your son had a fantastic birthday and that his new cooler pillow brings him many peaceful, refreshing, and deeply restful nights of sleep for a very long time to come. Thank you once again for choosing Emma and for being such a wonderful part of our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Have a truly bright, beautiful, and amazing day ahead.
Warm regards,
Bryle From Emma
I recently bought the emma pro original…
I recently bought the emma pro original memory foam mattress topper.
I can say in all honesty it's the best buy I've made in a long time
It's such a comfortable and supportive
Topper
I would highly recommend to anyone
Looking for a good night's sleep.
Thank you
Hugh barclay.
5 July 2026
Reply from Emma Sleep UK
Dear Hugh,
Thank you so much for taking a moment to share your wonderful feedback with us.
It is absolutely fantastic to read your kind words about your new Emma Pro Original memory foam mattress topper. We are truly thrilled to hear that it is the best purchase you have made in a very long time. Knowing that the topper provides you with such a comfortable and supportive feel brings a huge smile to our faces, and we are so happy that it is helping you get a great night of rest. Your high recommendation means the world to our team, and we appreciate you letting us know how much you are enjoying your new sleep setup.
Thank you once again for choosing Emma and for being such a wonderful part of our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
We hope your new topper continues to bring you the most peaceful, relaxing nights and refreshed mornings for a very long time to come. Have a truly bright, beautiful, and amazing day ahead.
Warm regards,
Bryle From Emma
It's comfortable
It's comfortable, I love it. Would have been nicer if it wasn't a yellow shade though I know it's refurbished but yikes.
3 July 2026
Reply from Emma Sleep UK
Dear Purple Days,
Thank you very much for taking the time to share your feedback about your refurbished mattress.
It is wonderful to hear that the mattress is highly comfortable and that there is a lot of love for the overall feel of the bed. Ensuring a deeply relaxing and cozy sleep setup is always a top priority. At the same time, it is completely understood how a pristine appearance matters when setting up a bedroom space, and expecting a clean, uniform color throughout is entirely natural. We want to say sorry for the unexpected yellowish tint on the foam surface.
To explain gently regarding the color shade, this natural variation sometimes happens due to the thorough renewal process. Each mattress is professionally deep cleaned using advanced sanitisation methods and UV-C light treatment, then quality tested to British cleanliness standards. The intense light treatments and professional cleaning solutions used to guarantee absolute cleanliness can occasionally cause the technical foam layers to take on a slight yellow tone over time, but this does not affect the safety, comfort, or high quality of the product in any way.
To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team, who will be in touch via email very shortly. We want to make sure you feel completely supported with your purchase.
Thank you once again for choosing a sustainable, refurbished choice and for sharing your journey with the community. May your days ahead be peaceful and bright, and may your new bed bring you many wonderful nights of restful sleep.
Warm regards,
Bryle From Emma
Poor quality
Poor quality, poorly made -out mattress is faulty and NOT a king size which is what we ordered, huge gaps between the mattress and our bed frame which look a mess (Our last mattress which wasn't a box mattress did NOT have this issue)
Try to activate the 200 night guarantee and they make you jump through absolute hoops if you even dare to try and return/exchange the faulty mattress I've been sent.
Avoid.
4 July 2026
Unprompted review
Reply from Emma Sleep UK
Dear Nathan,
Thank you for sharing this updated feedback regarding the sizing of your mattress and the difficulties encountered while trying to activate the 200-night guarantee.
Taking the time to highlight these specific points again is truly appreciated. It is completely understood how important a proper, seamless fit is when setting up a bed frame. Expecting a mattress to match standard king-size dimensions perfectly without leaving any large gaps is entirely natural, and the desire for a neat, hassle-free process when requesting an exchange or return under a trial policy is fully recognized. The clear need for a straightforward resolution without complex steps is also fully understood. We want to say sorry for the ongoing inconvenience regarding the mattress dimensions and the difficulty you have faced while navigating the guarantee guidelines.
Regarding your order, because the original purchase was made through an independent partner retailer, there is no direct visibility, data access, or administrative knowledge concerning the transaction details from this end. Every retail partner operates under its own distinct system, and they handle their own transactional databases, customer service logs, and specific warranty claim processes independently. For example, the specific return steps and authorization rules are fully managed under their platform guidelines, meaning the standard direct website rules cannot be applied or modified from here to bypass their system rules.
We believe that our dedicated team has already handled this matter to help guide this toward a proper resolution. It is highly suggested to wait for them, as that dedicated team is the one equipped with the proper tools to communicate directly with partner retailers and address external merchant claims.
Your continued patience throughout these platform steps is deeply valued, and your detailed review is incredibly helpful in ensuring partner retail services align correctly with product expectations.
May the rest of your week bring you absolute peace of mind, smooth updates, and excellent news for your home comfort.
Warm regards,
Bryle From Emma
Lovely comfortable mattress delivered…
Lovely comfortable mattress delivered quickly and easy to move around.
4 July 2026
Reply from Emma Sleep UK
Dear Phil,
Thank you so much for taking the time to share your wonderful feedback with us.
It is so lovely to read your kind words about your new mattress. We are absolutely thrilled to hear that it is very comfortable for you and that your delivery arrived quickly. We also love knowing that the mattress is easy for you to move around, as we always want the entire experience to be smooth and simple from the very first day. Your positive review truly brings a big smile to our faces, and we appreciate you letting us know how much you are enjoying your sleep setup.
Thank you once again for choosing Emma and for being such a wonderful part of our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
We hope you continue to have the most peaceful, restful nights and beautiful mornings on your new mattress for a very long time to come. Have a truly bright and amazing day ahead.
Warm regards,
Bryle From Emma
Avoid at all costs (2nd edition)
Avoid at all costs (2nd edition) - they failed to deliver our mattress, made excuse after excuse and now refuse to refund us because they haven't arranged to collect the one pillow they managed to deliver. Total crooks, impossible to contact via email or phone. Do not give them any of your money.
3 July 2026
Unprompted review
Reply from Emma Sleep UK
Hi,
Thank you for sharing this updated feedback regarding your order status and the recent collection difficulties.
Taking the time to highlight these specific review points is truly appreciated. It is completely understood how critical a dependable and straightforward resolution is when dealing with an unfulfilled delivery. Expecting a prompt, hassle-free refund process after a delivery failure is entirely natural, and the clear need for reliable communication during this stage is fully recognized. The importance of managing the pillow collection smoothly without any further delays is clear. Sincere apologies are offered for the ongoing wait due to the email and phone communication barriers and the delay in finalizing your refund.
To ensure this is handled with the highest priority, the entire concern has already been transferred directly to the senior team. This specialized team is best equipped to look into the collection logistics and the refund blockages immediately. A dedicated senior agent will be in touch via email very shortly to provide a definitive update and guide this matter to a full resolution.
Your patience throughout this process is deeply valued, and your detailed review is incredibly helpful in ensuring services align properly with customer expectations.
May the rest of your week bring you absolute peace of mind, smooth updates, and excellent news for your home. Have a great day.
Warmest regards,
Bryle From Emma
Had my Emma mattress around 4 months…
Had my Emma mattress around 4 months haven't had a decent night sleep not quality wouldn't buy again.
3 July 2026
Unprompted review
Reply from Emma Sleep UK
Dear Mark,
Thank you very much for sharing this feedback and for giving the mattress a try over the past 4 months.
Your time and insights are highly valued, and your communication is truly appreciated. We want to say sorry that your mattress has not provided a decent night of sleep or met your standards for quality. It is completely understandable that a restful, premium sleep experience is the main expectation when choosing a bed. It is unfortunate to hear that the current mattress seems unsuitable for your specific needs, as everyone has unique comfort preferences when it comes to sleep.
Thankfully, all mattresses come with a 200-night trial period to protect your investment. To assist you further with this situation, more information has already been requested to look into this for you. Kindly fill those details out so further assistance can be provided right away directly via email once your response is received.
We want to ensure your comfort needs are met perfectly moving forward. We look forward to receiving your response and finding the best path forward for you.
Wishing you a peaceful and wonderful week ahead.
Warm regards,
Bryle From Emma
I bought a mattress a month ago
I bought a mattress a month ago. I have tried the mattress and it is worse than the one I have. After trying for couple of nights. I have not been so uncomfortable. It like sleeping on a concrete floor. I have requested 4 times for collection and refund. But still waiting for collection and refund. The service is terrible.
1 June 2026
Unprompted review
Reply from Emma Sleep UK
Dear Martin,
Thank you very much for sharing your feedback and for giving your new mattress a try.
Your time is highly valued, and your patience during this period is genuinely appreciated. We want to say sorry for the physical discomfort experienced while sleeping on the new mattress, and for the delay in completing your request. It is completely understandable that a quick arrangement for a return collection and a timely refund is the expectation after reaching out multiple times regarding this matter. Proper rest is incredibly important, and it is clear that a smooth resolution is needed here.
More information has already been requested to look into this for you. Kindly fill those details out so further assistance can be provided right away directly via email once your response is received.
We are fully focused on moving this forward quickly to ensure your peace of mind. We look forward to resolving this for you in the best possible way.
Wishing you a peaceful and wonderful week ahead.
Warm regards,
Bryle From Emma
King-size mattress protector
Great fit on our mattress, looks neat and tidy. Highly recommend.
Packaging just right size for protector too.
30 June 2026
Reply from Emma Sleep UK
Hi, Kirby,
Thank you so much for taking the time to share your wonderful feedback with us.
Your kind words are highly valued, and your support is genuinely appreciated. It is absolutely amazing to hear that the king-size mattress protector is a great fit for your bed and looks neat and tidy. Knowing that the packaging was also the perfect size brings a lot of joy. It is incredibly rewarding to receive your high recommendation, and it is wonderful to know that the product has met your expectations so well.
Thank you once again for choosing us to be a part of your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many cozy, comfortable, and peaceful nights of sleep ahead.
Warm regards,
Bryle From Emma
Reply from Emma Sleep UK
Dear Mrs. Bev,
Thank you so much for taking a moment out of your day to share your feedback with us and for leaving such a wonderful review.
I am absolutely thrilled to hear that you are getting used to your new pillow and that you find it great so far. It can sometimes take a bit of time for your body to adjust to a brand-new pillow, so hearing that it is working out so well for you brings a huge smile to our face. Your comfort is our ultimate goal, and knowing that we have hit the mark with your purchase means the world to our entire team.
We wish you many more restful nights and beautiful mornings ahead with your new pillow. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help you at any time.
I hope the rest of your week is absolutely wonderful, peaceful, and filled with great moments. Have a great day ahead,
Warm regards,
Bryle From Emma
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