Emma Boutique Reviews 3

I ordered what appeared to be a nice blazer and a pair of loafers. When they arrived, over a month later (from China even though the company says they are from California), they were of the cheapest quality and did not look anything like they did online. When I asked to return them, I was refused and was told this: "We understand your concerns regarding the items. Upon review, the products received match the items ordered and there are no defects or incorrect items identified. Differences in personal expectations or perception of quality do not qualify as a valid reason for return under our policy." So DO NOT ORDER FROM THIS COMPANY!!! SCAM and Crappy quality.

I placed an order for a pair of sandals for my daughters birthday. When I received the email confirmation I realized that I accidentally ordered the wrong size (my mistake). I immediately emailed and messaged the company asking them to change my order to reflect the correct size (I messaged/emailed within 5 minutes of placing my order). I received an email back the following day telling me that they had already processed my ordered and that I would have to wait to receive the order and then go through the return process (which costs a minimum of $30 because you are required to ship to China). Their website claims that you have a 12 hour window to make order corrections, so this was already strike one.
I just received my order in the mail today. These shoes are CHEAPLY made. I could buy better made shoes at Walmart than these shoes. The soles are made out of plastic and cardboard and there is absolutely no cushion in them. The 'leather' straps are made of a cheap material and instead of a buckle adjusting strap, it is velcro. The original price on their website listed these shoes as $229 is a joke. DO NOT spend your money. I wish I would have done more research before making my purchase. It is sad that companies charge outlandish prices for horribly made products.

I ordered a lovely looking ‘Autumn/Winter’ dress.
I was reassured by the supposed reviews on the site and by the details of the company’s beginnings and longevity.
When received the dress, it was very badly made and of extremely poor quality material. It wasn’t even a good fit. I immediately wrote requesting my money back: but, of course, I was told I had to return the goods to China. They explained that the goods may go missing in transit. However, without the goods being returned a refund could not be issued to me. A 10% discount was offered if I would like to keep the goods. Clearly, I did not want to do this. I pointed out that the parcel had been redirected from their warehouse in Manchester to my address in Northamptonshire. I was unable to understand why the process could not be reversed. I asked to send my parcel to Manchester who could then return it to China and I could have my money back. This is apparently impossible. I would recommend anyone who sees this advert to avoid this company at all costs. The dress is such poor quality that I would even be embarrassed to put it into a charity shop. DO NOT BUY FROM THIS COMPANY.