EM MOTO S.r.l. Reviews 669

great store, wrote to the guys that I want to buy a helmet by mail, they responded in half an hour, although there is still no response from other well-known European stores (a month has passed). They helped me figure out the delivery address since I don’t understand Italian addresses. They sent it very quickly! Their price at the time of purchase was the best in Europe!

I ordered an exhaust system for my motorcycle was I bit late cause the manufacturer was with lots of orders
Emanuele was always there to answer my mails and the answer right and fast
Thank you! Very good service customer
I recommend to buy from E moto!!

I ordered two helmets and one doesnt fit. Idk why. Both same Size. Riccardo helped me out of the situation and i could send back the helmet which doesnt fit. Thank you EM Moto, thank you Riccardo

Order #2000057259

I ordered a exhaust they said it will me shipped in 15 days. But they never ship. Nor they cancel the order if u ask.

They eventually did ship my order but the communication is the problem.

NO TELEPHONE NUMBER
NO PRODUCTS
NO RESPONSE
NO DELIVERY
PLEAS READ ALL REVIEWS BEFORE YOU ORDER

Warning, EM Moto are rude and unhelpful

Support your local bike shop, I thought I was being clever saving money and cost me dearly

Bought a Shoei helmet, XL, I have 2 other Shoei XL that fit great

Never got any confirmation email, had to constantly chase delivery and it took ages to arrive

I then got hit with £80 import duties, making it more expensive than my local bike shop

Helmet is too tight, emailed and ignored, eventually replied and said I am out of my 14 days

Raised a dispute with PayPal, if that doesn’t work I will go to Visa

Why do this, as if I would ever buy again, surely customer satisfaction is what makes a business great

I have a brand new, perfectly boxed helmet, it does not fit, should it be a £400 ornament

Shocking service, hope anyone who reads this takes note of how you will be treated

Would not use this company each time you speak to them on email they are very rude and argumentative.

It takes them 15 working days to dispatch an item.

Part came on time brand new and your response was great. I appreciate the company. I look forward to shopping with them again thank you.

I ordered an expensive item from a regional town in Australia and the goods arrived, exactly as ordered in 1 week. When I ordered, I asked if they could ship as quickly as possible as I was about to go on a motorcycle tour and wanted the item for the trip. They certainly delivered! That is exemplary service and I have to say that despite some of the reviews here, I have nothing for praise for EM Moto's response.
I will certainly deal with them again.

Ordered 4 x Sena Latitude S1 Ski helmets at a great price from them. I was a bit sceptic in the beginning and quite suspicious to order, but the correspondence with Riccardo was so smooth, he was replying to my email almost straight away. I felt like he was in front of his computer, waiting for me to email him and he was replying back to me immediately. They use BRT.IT for deliveries which is part of DPD. The company does have a huge amount of negative reviews on Trustpilot, but from Italy to France I have received the helmets in just 2 days. They shipped them on 17/02/2025 and on 19/02/2025 (Today) I’ve received them without any issues. So my shipping experience with EM-MOTO was great! I highly recommend them!!!

DO NOT BUY HERE, IT IS A FRAUD
ordered a mivv exhaust for my ducati street fighter v2 (order nr. 5000012125) 06.01.2025 and paid by bank transaction. until now no news about shipment, if you open ticket you only get a standard reply:

Hi Mirco Peverati,
we apologize for the wait.
We are waiting for some information to answer.
We will send you the details of your request as soon as possible.

Thank you so much.
Best regards

EM MOTO - Customer Service

i also tried to reach them by phone, but the answer was that tel line is not responsible for online shopping.

so at the end I cancelled my order last week and I am asking my money back. surprisingly I only got the same automatic reply like many times before, that my item was delayed.

this is absolutely impertinent behavior, these people are actually stealing money from customers. I cannot believe how stupid I am to order and pay by bank transaction before looking at the google reviews. it seems this is a fraud with system and they seem to be doing this to many customers.

i will forward the matter to my insurance and they will get hold of EM Moto srl by judicial transaction.

save yourself the hustle and do not buy and spend one singe € with them!

Ordered a Ducati Termignoni exhaust and delivered in 11 days to the Czech Republic,perfect and great price and thank you Em moto.

I order exhaust Arrow for my Aprilia sr125gt and arive in a week. No problem with this company.

“I want to share this situation with you so that no one else has to experience the same disappointment and frustration. I placed my order a month ago, and although the product was shown as in stock and promised to be delivered within 5-15 days, none of this was true. The product is not actually available, and they are delaying by procuring it from other suppliers. Despite exceeding the delivery time, they are not communicating properly and keep sending automated responses claiming the product is still in the procurement phase.

If you research, you’ll find numerous bad reviews on various complaint sites about their lies and that they are a scam. Although there are some positive reviews, I am sure those are written by bots or fake accounts. Therefore, focus on the negative reviews and avoid ordering from this site. You can get the same products from other sites even if it costs $5-10 more, and I am sure it will be delivered much faster. I hope no one else has to go through what I did. Thank you for reading this, and I hope everyone avoids such situations.

If you don’t mind waiting for months and are unsure whether the product will actually arrive, and if responses based solely on words and automated emails don’t make you feel uneasy or concerned, then you can place the order.

A++ Service: Excellent product as described, best price in the market, quick shipping, and communication.

Scam site!!! Do not purchase anything for them. I have purchased an exhaust more than 2 months ago and still nothing. At first they replied to my emails pushing shipping timeline further back but last month or so they stopped replying to my emails. If someone knows how to help ill be glad.

Avoid this company like the plague.
Ordered db killers for an existing mivv endcan.
Took over £100 and no emails are replied too
You cannot contact them by phone. Luckily I paid by credit card and it’s insured. They have been the worst company for bike parts I have ever dealt with Disgusting customer service and they just don’t give a fook
It’s been over a month and not even one email to tell me what’s going on. Absolutely ridiculous

Customer service lvl is unacceptable.

Offending customer is outrageous.
Blaming customer for not calculating customs is not right for a business.
Yes, recepient is responsible for paying customs and tax but customer also has a right to refuse if they were misinformed at checkout.

I am not a specialist but smiple google search for :

'Should website include custom costs at checkout?'

Pops up with:

'Yes, a website should clearly explain any customs costs at checkout, especially when shipping internationally:

Duties and taxes
If you ship internationally, you should let customers know if they'll be charged additional duties and import taxes when they receive their order. These charges can include tariffs, value-added tax (VAT), and excise taxes.

Incoterms
If you use DAP (Delivered At Place) Incoterms, the buyer is responsible for paying duties and taxes to customs. You should communicate this to customers at checkout.

Prepaid duties
Offering prepaid duties can help reduce chargebacks and parcel refusals, and improve the customer experience. '

So there we go, if you wish to order from EM Moto, please make sure you specialise in customs and taxes or prepare to be verbally assulted & threatened.

I would love to be contacted by owner or manager who cares about their business & how their employyes write to customers and see consequences drawn towards that emplyee.

I placed an order with EM MOTO on October 26th, and it is still marked as “processing.” Despite waiting patiently, there has been no update on my order status, and what’s even more frustrating is that my email inquiries have gone unanswered.

This lack of communication and delay is unacceptable. I expect better customer service from any company, especially for paid orders. If EM MOTO cannot fulfill my order, the least they can do is provide a clear update or respond to my messages.