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Review summary

Created with AI, based on recent reviews

Considering 611 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and authenticity of the products, often highlighting the wide selection and competitive pricing. Many people appreciate the efficient delivery service, noting that items arrive well-packed and in good condition. The overall service, from ordering to receiving products, is frequently described as excellent and hassle-free. However, some customers also noted issues with order processing and delivery times, with some experiencing delays or problems with product performance. A few other people also felt that customer service was unhelpful when problems arose, and some experienced difficulties with the website or obtaining proper documentation.

What people talk about most

Product

Customers had positive experiences with product, praising the excellent product choice, great prices, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the super fast and prompt... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Price

Customers consistently note positive experiences with price, often praising the excellent product choice and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as superb, excellent, and great from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The orders take so long to be attended to and also delivered take so long to get to us. If an item is out of stock instead of telling the customer immediately it's us the customers to contact the comp... See more

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Rated 5 out of 5 stars

I had a very positive experience with Emirates Oud. The prices are genuinely competitive, especially considering the quality of the products offered. Everything arrived well‑packed, secure, and clearl... See more

Rated 5 out of 5 stars

I have purchased from this company twice now and have had no issues I was contacted and refunded when items were out of stock on my first order then my second order I was well informed that an item wa... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

810 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Do yourself a favour and order elsewhere

For some reason my review has been removed.
Basically don't order from this company. They take your money. Don't deliver the goods and trying to get in touch with them is impossible. I did finally get my refund but how this company is still trading I will never know. They sell stock they don't yet have and are then always playing catch up. Order elsewhere!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of perfumes and scents

Great selection of perfumes and scents, bought 6 different ones from them already. And going to get 3-4 more this month. Great place if you like to discover new scents and brands.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Emirates Oud

I've used this shop multiple times, never had a problem, delivery can be a slow at times and speedy at other times, items come well packed so no damage to item or box. I recommend them and will be using them again in the future

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Great stock of all different brands and sought after scents. Top service and at affordable prices. Would definitely recommend Emirates Oud to anyone!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Rayhann Obsidian v Dior Parfum

Royal Mail has literally just delivered this, only ordered 3 days ago. Just tried it and it really is pretty close to my Dior Parfum which I absolutely love. Great price, packaging and delivery. Think this'll be my go to company from now on.....well done Emirates Oud! 😊

26 February 2026
Unprompted review
Rated 1 out of 5 stars

I recently ordered Thriller 3 and…

I recently ordered Thriller 3 and received it promptly, so I was initially very pleased with the service and delivery time.

Unfortunately, the sprayer on the bottle is not working properly. Instead of producing a fine mist spray, it releases a single stream of perfume, which makes it difficult to use as intended.

I reported the issue directly to Emirates Oud, and they asked me to provide a video showing the fault. I sent the requested video promptly, clearly demonstrating the issue. However, I have not yet received a response or update regarding a resolution.

I’m hoping this can be resolved soon, as I was really looking forward to using the fragrance properly.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed



⭐ 1 Star – Very Disappointed

I had a terrible experience with Emirates Oud.

I ordered 3 Atheeri perfumes from them and paid a total of £74.97. Royal Mail delivered the parcel today, but when I opened the box, there was only ONE perfume inside instead of three.

I was charged for all 3 items, but only received one. This is completely unacceptable and very disappointing.

I expected better service and proper quality control. I am still waiting for this issue to be resolved. I hope they take responsibility and fix this immediately.

I would not recommend buying from them based on my experience.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a perfume on the 12th and still…

Ordered a perfume on the 12th and still haven’t received it when they promise dispatch within 48 hours and delivery in 5 days.

No communication , no updates.

If you don’t have the product or the staff to process my order, just cancel it and refund me. And reply to your emails.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Have ordered multiple times from here…

Have ordered multiple times from here and the shipping is always fast and well packaged.They made a mistake on one order but customer service was very helpful and sorted it out quickly,my favourite bit about this site is that you can find cheaper versions of expensive perfumes easily as it tells you on most perfumes what the scent profile is the same as

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Ordered 3 times. Perfumes were all amazing. Costumer service amazing. Will definitely order again ❤️

23 February 2026
Unprompted review
Rated 3 out of 5 stars

I had a really bad experience

I had a really bad experience with this company as a first-time purchaser, buying around 9 items. They sent out a parcel with 7 items, which I received. Then they sent out the remaining items, which I didn't receive. When I checked the Royal Mail tracking info, it said "items recalled by seller." I waited for an email to keep me in the loop, but no such luck. I eventually got in touch, and they responded after a day, saying something about being busy and "once we have received the items back, blah blah." I waited and waited, then I emailed them again. They gave the same response, not really giving me any positive news. They even stopped communicating, so I was very fortunate that I used PayPal. I had to file a grievance, and they sorted out my refund. The company has a poor operation when it comes to customer service. Buy at your own risk.

28 December 2025
Unprompted review

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