Emirates Holidays UAE Reviews 

569
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and well-organized holidays, highlighting the exceptional service and attention to detail from the staff. Many people appreciate the efficient booking process, with agents providing expert assistance, offering great choices of hotels, and ensuring all requests are handled promptly. Reviewers frequently mention the excellent customer service, noting the professionalism, patience, and helpfulness of the team, making their travel experiences stress-free and enjoyable. However, some customers also noted issues with communication and handling of problems, particularly concerning refunds and changes to travel plans due to external circumstances.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, praising the seamless process from booking to... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its outstanding quality and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as seamless,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more

Rated 5 out of 5 stars

Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be o... See more


Company details

  1. Tour Operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

569 reviews

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4.7

All reviews

(569)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Vacation Tailored for your needs

With Emirates Holidays you can have a vacation tailored to your needs.
They assisted us to choose a hotel in strategic location suitable to our plans; the accommodation was exactly as expected and their recommendations for places to visit were suitable for all the family members.
Great experience as usual.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The service is what's gonna make me come back. Booked my first holiday with emirates holidays and got assisted by Dale Hopcroft omw is he amazing
Even though I was just enquiring about holiday options he was amazing he treated me like im spending millions
I've changed my booking so many times yet he always replied ready with a answer, he communicated well and was always able to assist
I had a clear understanding of what would happen and when. He had knowledge and made me feel like im his only customer as he is very attentive he wasn't just selling a product to me but he assisted me in planning the best holiday ever. After back and forth we decided on ifuru Island Resort Maldives and when we arrived at the airport people from the resort was waiting they explained what was gonna happend
We got to the resort and the staff was waiting for us with a welcome this was everything and more
The resort is exactly like the pictures ir was beautiful and clean with amazing and friendly staff from reception to housekeeping. My kids loved it there was something for everyone
I can't stop raving about my experience as it was our first time
We had a stay over in dubai and Dale inform me what to expect
Before arriving at passport control I was met with a emirates holidays representative which was waiting for me and told me where to go and that another person is waiting for me
And they were there all smiles welcoming me to Dubai. This has been such an amazing experience. It's the service for me

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Emirates holidays expirience and service

Good day,
We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us to be accommodated.
She was friendly and helpful with all our requirements and questions.
The entire trip was seamless. We were guided by emirates staff from the time we arrived.
The accommodation, shuttle services and activities were beyond our expectation.
We received value for money and came back rejuvenated.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Professional and reliable service

The in-country consultant I dealt with (Dale, in the South Africa office) was very professional and willing to assist. I think our email chain is over 70 emails! A patient gentleman who answered all my queries and organised everything really well. I did have to do a bit of research on the resort for myself though, to ensure that we were not duplicating services that the resort provided, such as airport transfers. However, my overall experience on the booking side, including organising tourist visa's, was efficient and not at all stressful. He even updated our flights when our initial one was no longer offered. He made sure to sit us together even though it was two separate bookings. It was also lovely to receive a courtesy call three days prior to our departure from the UAE Emirates Holidays office just confirming all our booking details. They also had an Emirates Holiday representative to welcome us at the airport just before passport control.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Pulled off a miracle.

Pulled off a miracle.

We walked in last minute, hoping for something—anything—and walked out with the perfect getaway. The ease of sitting across the counter, tailoring every detail on the spot, was simply incredible.

The team showed real patience and character—no pressure, just thoughtful guidance and total professionalism. Not a single hitch from booking to boarding.

Customer experience? World-class.
Highly recommend for anyone looking to make magic happen—even at the last minute.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Emirates Holidays exceeded expectation!

From the ease of booking our flight and hotel to the UK, to the choice of accommodation and our flight experience, Emirates Holidays didn’t disappoint. Everything was hassle free. Flight, accommodation, chauffeur transfers were all organised. We booked nearly a year in advance and locked in a great price, we then paid our deposit and made regular payments before our final balance was due, this was not offered by other holiday companies. We had queries during the booking process and these were answered swiftly and politely, nothing was too much trouble. We will definitely be using Emirates Holidays again.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

I recently booked my first trip with…

I recently booked my first trip with Emirates Holidays UAE, and as a first-time client, I was thoroughly impressed by the outstanding service I received. Every team member radiated genuine warmth, making me feel like a cherished guest rather than just a newcomer.

The airport pickup and drop-off ran seamlessly, with drivers welcoming me by name, managing my luggage with ease, and arriving exactly on time for transfers.

This exceptional, personalized service has truly set a new standard for my future travel experiences. I highly recommend Emirates Holidays UAE!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Dubai Holidays

Have been travelling with Emirates since many years worldwide but first time I used Emirates Holidays.
My opinion is superb to every level as it deserves Emirates.
Everything, within their responsibility, was extraordinary and made us feel valued and not numbers.
I could have lower priced options, but value for money is so essential and I believe Emirates reflects everything to the maximum.
I sincerely recommend it.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience was great and memorable

My experience was great and memorable. The best one stop shop with awesome turnaround times. My agent was patient and was quick to respond to my concerns and requests. I changed my budget a couple of times yet he was able to work within my different budgets and presenting awesome options. Will continue to recommend Emirates Holidays, the best so far.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Best Holiday deals

Firstly the pricing of Emirates Holidays cant be beat, I have done proper research and they gave the best all inclusive deal on the Maldives. Then the service and comfort on the flights is top class and they arranged all transfers and accommodation flawlessly.

26 April 2025
Unprompted review

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