Emirates Holidays UAEReviews 

569
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and well-organized holidays, highlighting the exceptional service and attention to detail from the staff. Many people appreciate the efficient booking process, with agents providing expert assistance, offering great choices of hotels, and ensuring all requests are handled promptly. Reviewers frequently mention the excellent customer service, noting the professionalism, patience, and helpfulness of the team, making their travel experiences stress-free and enjoyable. However, some customers also noted issues with communication and handling of problems, particularly concerning refunds and changes to travel plans due to external circumstances.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, praising the seamless process from booking to... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its outstanding quality and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as seamless,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

Good day, We had excellent service from the day we decided to contact Gugulethu. We informed her that we were a family of 2 adults and 1 child. She ensured that provision was made for all of us t... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more

Rated 5 out of 5 stars

Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be o... See more


Company details

  1. Tour Operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

569 reviews

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No history of asking for reviews

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4.7

All reviews

(569)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Best company in the entire world

Best company in the entire world, i had plenty of issues for my vacation including daughter getting sick and had to postpone 5 hrs before departure and they were professionally up to the challenge and made it the best holiday group and airlines in the world

23 December 2025
Unprompted review
Rated 5 out of 5 stars

The unplanned birthday trip to London was…

The unplanned birthday trip to UK was phenomenal throughout the journey. The flight experience from embarking to disembark was smooth. Landing at heathrow was very smooth. IFE needs to add more movies though. Upon reaching the hotel the whole process of checking in was easy and was offered a birthday cake later in the day which made my day. It was a wonderful trip.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

hassle free and seamless

we booked with emirates holidays and
they took care of the rest
no hassles very seamless
will book always with themas we are a big family of 13 persons

19 December 2025
Unprompted review
Rated 5 out of 5 stars

It was like grandma's food, cooked with passion

Emirates Holidays prepared my recent trip to France with excellence and perfection. The travel consultant was very patient, took time to understand and delivered tailor-made solution and with this i understand they have done with passion and not as a job to complete. Congratulate Emirates Holidays for the same.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

We went to Phuket with Emirates…

We went to Phuket with Emirates holidays, all was perfect, they organized all, airport pick up and drop off, their destination agent was really good, responsive all on time. Hotel was amazing too. we will definitely use emirates holidays in the future too

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Very well managed holiday from the…

Very well managed holiday from the booking stage to actual execution phase. The booking team via which I did my original booking were knowledgeable about the destination I was enquiring about and shared multiple options and helped me through the entire process.

The emirates brand was omnipresent through out .

Well done

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Masai Mara with Emirates Holidays

We had a wonderful experience with Emirates Holidays on our trip to Masai Mara from Dubai. Right from receiving us at Nairobi Airport to dropping us back for our return flight, everything was well taken care of. The choice of hotels , our guides, experience it was all wonderful.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Very smooth booking experience

Very smooth booking experience, amazing all-in holiday so no need to worry about setting up a package flight/hotel/transport, and customer service available on Whatsapp and responsive greatly facilitate the booking management. In the era of automation and AI, it is great to feel you are talking to people you can rapidly understand your needs and provide personalized solutions. We will definitely consider again booking with Emirates Holidays

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Solo Travel to Dubai with Emirates Holidays

I visited Dubai solo with Emirates holidays. From my arrival at the airport to the wonderful excursions they planned, I had a seamless trip and wasn’t stressed at all. I am really grateful for the lovely experience , highly recon for solo travelers wanting to explore Dubai.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Dealing with Emirates is Easy

Dealing with Emirates is easy, there was a wonderful choice of hotels - we went to the Maldives- and great offers. If you need to speak to someone, their chat function is available at any time, with a real person there too.
They are professional and I would not hesitate to book with them again and highly recommend to them to anyone

15 November 2025
Unprompted review
Rated 5 out of 5 stars

My favourite country

My favourite country, always good to be back and thank you Emirates Holiday for the smooth facilitation:Visa,Flight and Hotel Accommodation
Most Obliged

16 November 2025
Unprompted review
Rated 5 out of 5 stars

As first time visitors to Dubai we had…

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless
We had lots of baggages and they provided the right vehicle for the purpose.
We are definitely booking with Emirates Holidays again on our next vacation

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Doing Well

Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be of consistently the “good to very good” standard.

2 October 2025
Unprompted review

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