Emg Motor Group Reviews 

The experience was just great. Friendly staff always ready to help!

From the moment we arrived were greeted by warm friendly staff. All staff were very knowledgeable too. A extra shout out to Morgan who made the whole car buying experience easy and stress free. Definately recommend this garage.

Just purchased a sportage from Emg Ely dealt with Matt very professional and a nice guy to deal with all the salesman were great made me feel welcome didn’t put any pressure on me the best experience I’ve had buying a car I would highly recommend Emg Ely for your next car.

From the moment I said ‘hello’ I felt I was in the right garage to buy a car. I was only looking and had another garage to visit but in the end, I liked what I saw and it fulfilled my specification. I had already done some research and knew a little bit but of course, a lot I didn’t know. Michael Mulligan was professional and helpful as well as ensuring we knew exactly what was on offer. This is our first experience of an electric car so feels a ‘soft’ approach which is great. We went for a drive yesterday; I’ve gone from ‘I’ to ‘we’ as it’s clear my husband is as keen as me to drive the new Kia Niro.

Had a problem with my Kia, and my local Kia dealer (not EMG) couldn’t get me in until December. I found EMG by chance when phoning round for a Kia garage with earlier availability.

The Cambridge branch had next day availability. Took the car up expecting to leave it with them for a few days. So I was pleasantly surprised to get a call the same day to let me know they’d taken a look, simple fix, they’d had the part in stock so gone ahead and done it under warranty, and I could get my car back.

Very professional and knowledgeable team. They don't try to force you for anything, infact they guide you through and have good number of quality used car choices. They stayed late to complete the delivery of car. I would recommend them for sure.

EMG Bury St Edmunds

Good:

Sales team

Aftercare service

Bad:
The bumper was resprayed but is still the wrong colour. EMG carried out the respray and are refusing to correct it. They claim the mismatch is due to the material it was sprayed on (which I understand), but the colour difference is significant — not just a slight variation.

Jamie and Chris were fantastic helping me sort a new car out urgently. Friendly, informative and professional. Very grateful Jamie found me a car perfect for what I needed! All the staff were lovely and helpful!

The whole experience was excellent with thorough explanations at all points. I could not find a better value price for the MG ZS I bought from them anywhere else in England.

5 Star all the way in respect of the purchase experience. A special thanks to Mike Mulligan for his kind attention
Hoping and expecting the same for the rest of the time the car is with us.
We're in our eighties and are expecting this to be our last car.
Please keep the 5* experience going EMG Ely👍

Excellent service, car had some marks but not an issue as these were repaired to such a high standard you could not see any evidence of them being there.
Nothing was too much trouble and a very relaxed way to purchase a car

EMG ELY , we pop in to see about a Sportage , was greeted by michael de quidt, explained our situation, worked out our optoins ,very polite and helpful ,took us for test drive and explained all about the car options with high knowledge , gave us time and had look around the showroom for us to decide our options. then michael mulligan took the the rains checked the options on offer as we decided on new Sportage, he was again polite, helpful making sure it was correct for us . and led the way antil the end with the end saying enjoy your car im only phone call away ,fantastic out come . im sure we will return in the future thank you for all the team in Ely a delight to deal with.. keep up the good work..

Excellant Customer Service

Our experience was made good by the very professional friendly staff at EMG Huntingdon. In particular by Ashley, who responded to our online message the next day. We needed a car asap and saw a Nissen Juke that had just arrived in the showroom. There were no photographs on the vehicle, but we still expressed our interest to buy. Within hours Ashley had the details sent via video for us to view. We were without a vehicle to drive, and after paying a reserve fee he drove it to us for a test drive. He was great from start to finish. The whole process was made hassle free & easy, EMG could not have done more for us. Needless to say we purchased the car, and true to his word Ashley delivered to us on Monday 22nd September. We will definitely buy from EMG again. I have already recommended them to friends & family. Great thank you.

I was happy with the service at EMG Haverhill because it was friendly and a comprehensive explanation of all options, will definitely use them in future

Don't buy any cars from EMG Group. We bought a Nissan Qashqai and p/X a BMW. Sales accused us of not being honest about BMW service book, which a hour later we rang BMW dealer confirmed it was correct. Sales didn't tell us that tyre wheels were scratched. Sales took 6 weeks to refund our deposit and over two months to reply to our written complaint

The dealer in Ely has looked after my kia for over 2 years and always provided great friendly service. I was very happy with the deal i got when i traded it in for an audi from them. Excellent garage and i hope to get my audi serviced there to.

Adam was brilliant. He listened to exactly what we wanted and found our ideal car. He also kept our 3 year old entertained through test drives and admin

Bought a BMW X1 from Duxford. Tom was excellent. Took me to the post office to sort the tax out. Couple of bad points. He wouldn't give me anymore than £2000 for my part ex but goes up for sale few days later for £6000. Writing this four days later I would of thought I'd get a follow up call to see if everything ok with the new vehicle but nothing at all. Bit unprofessional that. To all that want to part ex here you must haggle as much as you can. They are salesman not your friends

Great experience with Nicky from EMG Cambridge. I called first thing in the morning and then took a train from London to get there. Nicky was very personable and supportive for all my questions and needs and I came out with a great car which I'm very happy with