Emerald Solar Reviews 

92
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and helpfulness of the staff, who are noted for being friendly, patient, and transparent throughout the process. Many people highlight the excellent customer service, appreciating the clear explanations and non-pressured approach. The installation process is frequently described as smooth, quick, and efficient, with teams doing a tidy job and completing work within promised timeframes. However, some people mentioned occasional issues with the product or installation specifics. Reviewers noted instances where the original design for battery and wiring placement was not feasible, or the number of panels changed on the installation day. Additionally, some customers experienced problems with scaffolding contractors, including delays or poor service in removal, and minor system snags like loose wires or birdguard clips.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff were helpful,... See more

User experience

People report positive experiences with user experience, highlighting a smooth and straightforward process... See more

Product

Reviewers highlight ambiguous aspects of the product, with many expressing satisfaction with their solar... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and professional installation. After signing up, everything went as it should. Scaffold was erected as agreed. the installation team arrived first thing and got on with the job. They were pol... See more

Rated 5 out of 5 stars

Choosing Emerald Solar was one of the best decisions I’ve made for my home! From the first conversation, their team was genuinely friendly, patient, and transparent about every step of the proces... See more

Rated 5 out of 5 stars

We decided to install Solar energy and we were very impressed with Darren the Sales rep’s presentation. The Scaffolding and team to install arrived and got the job done. However, we had a few issues w... See more

Rated 5 out of 5 stars

Some small issues with dates but that could be due to them being able to install so fast despite the main fuse box being in the center of the property. Also a loose network wire that got fixed, otherw... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

We help UK homeowners access affordable, high-quality solar panel installations with flexible finance options. As the solar division of Emerald Green Energy, our installers are fully MCS-accredited, and we are proud members of EPVS, an independent body that verifies all solar designs to ensure they are genuine and fair—so our customers don’t get overcharged or misled. At Emerald Solar, we help you take control of your energy bills while supporting the UK’s net zero goals by 2050.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

92 reviews

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4.7

All reviews

(92)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Solar installations Emerald Green

We recently had our installation by Emerald Green. From start to finish was excellent, starting with Graeme who came to see us initially, to installation & afterwards. Can’t fault anyone of there services, would recommend.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Solar sun

All details explained well when we first met, job started quickly and then finished quickly, so far so good. Just a little issue on the measurements of the number of panels needed and the layout, as they use Google earth to measure the roof that at first didn’t turnout to be correct,

Fitting boys made it work in the end

9 October 2025
Unprompted review
Rated 4 out of 5 stars

My overall experience has been very positive

My overall experience has been very positive, the sales process was great and I felt informed to make the decision right for me. The installation was equally good and the guys that attended were brilliant in their guidance of how the install should be done and listened to our needs and then executed well. I have had some small niggles afterwards but nothing that should deter anyone

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Really easy to deal with throughout the process

From the initial visit consultation and proposal through to install everything was great. All my questions answered in detail, installation was booked quick after I decided to have the solar system installed. The team who installed the system did a really tidy job and put everything exactly where I wanted it. No real need for the after sales support so far but the couple of things I did need help with were sorted straight away.

11 September 2025
Unprompted review
Rated 4 out of 5 stars

Overall a good experience

Overall a good experience but initial plan for scaffolding to be erected then it was only on the day of installation that the scaffolding was erected. But installation didn’t disrupt me much but drilling noise was a little difficult at times as I work from home. Overall a good experience sales answered all questions with a lot of backing information and a neat and tidy installation

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Solar installation


Emerald Solar have just installed solar panels, inverter and batteries. Installation very quick and well coordinated (ie scaffolders, delivery of panels etc, electricians all on time with no delays). Was kept informed at every stage. Recommended.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

We’re sun-powered😆

My solar panels were just installed, and I love checking the app to see my home’s energy status. I can see how much power we are using, how much the panels are generating, how much is stored in the battery, and how much comes from the grid. It feels like a dashboard in a hybrid car. Very interesting!

I also want to thank Jamie for visiting our home and giving a kind and professional assessment with a quote that suited us perfectly. The following week, the installation team and the electrician came and finished everything, including the scaffolding, in just two days.

Shoaib has been very friendly and patient, answering all my questions by email and WhatsApp. There was a small issue with the system, but Shoaib contacted the electrician, and solved it quickly with a short phone call.

Emerald Green Energy’s no-upfront, maintenance-included plan is perfect for me. I’m so happy my home is now powered by solar energy, and I’ve already recommended this company to my friends and neighbors.

8 October 2025
Unprompted review

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