This is my 3rd experience receiving equipment from the EMDR Kit. I reached out regarding a defect in one of my pulsators. The team responded promptly and resolved the matter. This ensured that I was a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
EMDR Kit is a true partner! They build great products, and provide excellent customer service. We have 30+ therapists trained in EMDR and they all use EMDR Kit equipment. All of our offices are full... See more
My docking station stopped working for my EMDR pulsators. I used the form on the app which was easy to use . Within a day EMDR sorted my issue sending me a new docking station free and free delivery.... See more
Company replied
Very impressed with this product so far (full wireless kit), plus it was delivered to me in New Zealand quicker than some local purchases. The app is very easy to use and has been reliable with the tw... See more
Company replied
Company details
Written by the company
At EMDR Kit, we are passionate about designing equipment for EMDR therapists to enhance their therapy sessions while minimizing physical strain. Our mission is to provide you with the most effective tools based on the latest EMDR research and insights. We offer both wireless and classic models to suit your needs. The classic model is operated with a controller, and both versions provide access to visual, tactile, and auditory stimuli when purchased as a complete set. For those who prefer specific stimuli, we also offer standalone pulsators and Light Tubes. At EMDR Kit, we take pride in manufacturing all our products in-house in the Netherlands. We focus on collaborating primarily with local businesses to source our parts, ensuring the highest quality and supporting our community. This commitment allows us to maintain the high standards you expect from our products. We understand that continuous research into EMDR techniques and their effectiveness is crucial. That's why we are dedicated to constantly improving our products to meet your evolving needs, ensuring our equipment incorporates the latest advancements in the field. Customer service is at the heart of what we do. We promise to respond to your inquiries within one business day and are determined to resolve any issues promptly and effectively. Visit our website at www.emdrkit.com for more information about our products. We look forward to supporting you in your important work as an EMDR therapist.
EMDR Kit, Everything you need as an EMDR therapist
Written by the company
- Fast and excellent customer service
- Do not hesitate to contact us. We are always happy to assist, whether you have a question about the EMDR Kit or have a product issue which we can help you with. We always respond within 24 hours.
- Shipping worldwide!
- We ship all over the world for fixed fees.
- Two years warranty
- We offer two years of warranty on our equipment.
- Safe payments
- We make sure payments on our websites are secure and safe. You can pay with creditcard or PayPal and other payment methods.
- 30 day trial period
- You can try out our equipment for 30 days after you have received it. If you do not like it, you can send it back and get a full refund.
Contact info
De Deimten 7, 9747AV, Groningen, Netherlands
- 0507502003
- info@emdrkit.com
- emdrkit.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
**Excellent experience!**
**Excellent experience!**
The ordering process was very easy and smooth. Delivery was impressively fast, and everything arrived in perfect condition.
Thank you for the great service — highly appreciated!
24 February 2026
Reply from EMDR Kit
Thank you for your amazing review, Denitsa! We wish you all the best and are here if you ever need our help.
Quality Product in Every Way!
Lightning fast shipping. Beautiful, quality appearance. Works great! App is easy to use! I love this thing, and so do my clients.
24 February 2026
Reply from EMDR Kit
Thank you for sharing your experience with us, Sandra! We're happy to hear you and your clients are enjoying working with the wireless set. We wish you all the best and are here if you are ever in need of support!
Reply from EMDR Kit
Thank you, Natasha! We hope to see you again too :)
Exactly as described
I am so happy with this set! It works perfectly and is super easy to use:) would highly recommend it!
3 March 2026
Reply from EMDR Kit
We're happy to hear it, Teah! Thank you for taking the time to share your experience and let us know if we can be of any help in the future :)
We wouldn’t use any other equipment!
We are very pleased to be working with EMDRKit to get as many therapist and health workers trained in EMDR. We wouldn’t use any other equipment. This company have been amazing to work with, nothing is an issue. The Counselling Academy use their pulsators in all their training and include them as part of the course.
3 March 2026
Reply from EMDR Kit
Thank you for sharing your experience with us! We're grateful to be such a big part of your work. Please let us know if you ever need any further support: we're here to help!
Ordering was easy and it came promptly
Ordering was easy and it came promptly. The box was a little beaten up however everything inside was as fine.
2 March 2026
Reply from EMDR Kit
Hi Carrie, thank you for your amazing review! While we're happy you received your order, we regret it arrived in a less-than-desirable way. Please know you can reach us at info@emdrkit.com if you want to share the pictures of the box, or have any concerns about workings of the set you ordered!
Such a nice and professional help with…
Such a nice and professional help with the post /which Fed Ex delayed sooo lång
Thank you 🌸🌷for your help at last I t was delivered.
Mirja Svartengren
2 March 2026
Reply from EMDR Kit
Thank you for your amazing review, Mirja! We're very happy we were able to make a difference and you finally received your order. Wishing you lots of success with your new set and please reach out if we can ever be of any assistance!
Professionalism and service was great
Professionalism and service was great! The mailing time was longer than expected, and one of the tappers would not work properly. I ended up returning it and was promptly refunded. I have thought about re-ordering because they are so much nicer than the tappers I have and I believe clients would prefer to use the best product.
21 January 2026
Reply from EMDR Kit
Hi Susan,
Thank you for sharing your kind review with the community!
We are sorry that you eventually decided returning the Pulsators for a refund.
Please know that we offer a two year warranty on the EMDR kit and our Customer Service is here to help in case of any emerging issues or concerns!
Should you ever decide to reorder from us again, please don't hesitate to reach out to us. 🙂
Kind regards,
Team EMDR Kit
Reply from EMDR Kit
Thank you, Marietta!
Team EMDR Kit
Amazing customer service
Amazing customer service. My order got hung up in customs, and they were excellent at communicating with me, even offering to send another set if they didn't arrive in a timely manner. As far as the tappers themselves, my clients love them as well as the headphones. The app is super easy to use.
23 February 2026
Reply from EMDR Kit
Thank you for your amazing review, Sarah! We're happy we could make a difference and get your order to you successfully. Let us know if we can be of any help :)
Very impressed with this product so far…
Very impressed with this product so far (full wireless kit), plus it was delivered to me in New Zealand quicker than some local purchases. The app is very easy to use and has been reliable with the two sessions I have used it for. I compared EMDR equipment options for a while before making this purchase, and am pleased that I did. The finish on the headphones could be a little bit tidier though.
27 February 2026
Reply from EMDR Kit
Wow Miriam, what a wonderful review! 🤩
Thank you so much for taking the time to share it with others from our community.
We are really glad that the Kit has reached you in no time. We ship every order with expedited shipping so that our customers can receive their EMDR Kit as fast as possible! :)
Your feedback over the Headphones is duly noted, thank you!
Should you need any assistance in the future, just let us know.
Team EMDR Kit
Reply from EMDR Kit
Thank you for your kind review, Amanda! 😊✨
Team EMDR Kit
The shipping time was so good
The shipping time was so good. Arrived in perfect condition. Great price and good quality equipment
27 February 2026
Reply from EMDR Kit
Hi Karen,
We are really glad to hear that your order has reached you fast and in perfect condition. :)
Thank you for sharing your kind review!
Team EMDR Kit
Great product, but expensive for what it is
I love this product, but it is very expensive for what it is. I would love it to be more accessible, so I can encourage clients to purchase a set for themselves, especially those working via telehealth.
27 February 2026
Reply from EMDR Kit
Hi Stacey,
Thank you for sharing your review!
We are sorry that you find our pricing too high.
We stand behind the quality and value of our product and try to offer a fair price to everyone around the world:
-Our prices remained the same in the past years, despite inflation
-We produce our equipment locally here in the Netherlands, not somewhere abroad.
-We are constantly improving our products and app with the help of EMDR therapists from all around the world.
-We offer two years of warranty
-We offer great service
-People always get a fast reply when they contact us.
-On business days we can almost always be reached by telephone (09 am-05 pm CEST).
-We ship our orders as fast as possible with FedEx.
-Most important of all, we offer the most complete and highest quality EMDR equipment. :)
Kind regards,
Team EMDR Kit
Reply from EMDR Kit
Thank you for this kind review, Ildikó! 😊We really appreciate it.
Team EMDR Kit
It drives me crazy that the lights…
It drives me crazy that the lights never turn off because that's a poor environmental use of electricity. Also, I imagine that shortens the product's lifespan. Also, the pulsers are always warm to the touch when I pick them up, which seems like an electrical problem. Also, the price is absolutely insane and feels like a scam. I like the product's design, which helps my clients, but $250 for a product with obvious electrical problems feels insulting.
25 February 2026
Reply from EMDR Kit
Hi Gabrielle,
Thank you for sharing your review!
We are sorry to hear that your experience with the Wireless Pulsators was less than ideal so far. We would love to respond to your concerns.
The Pulsators have a sensitive built-in motion sensor which detects movement. When they get activated (flashing blue) they are in pairing mode and will stay flashing for 30 seconds.
After this they go back to 'sleep' if they are not touched.
This blue light has a bare minimum effect on their battery and it won't shorten their lifespan.
They have an enhanced battery life and with a full charge they can work for approximately two full workdays.
Regarding the warmth that you can feel, this is a byproduct of inductive charging and completely normal. They cool down quite fast after you remove them from the charging Dock.
Lots of our clients reported receiving positive feedback about this from their patients. :)
Please rest assured, this is not an electrical problem.
We are sorry that you find our pricing too high. We stand behind the quality and value of our product and try to offer a fair price to everyone around the world:
-Our prices remained the same in the past years, despite inflation
-We produce our equipment locally here in the Netherlands, not somewhere abroad.
-We are constantly improving our products and app with the help of EMDR therapists from all around the world.
-We offer two years of warranty
-We offer great service
-People always get a fast reply when they contact us.
-On business days we can almost always be reached by telephone (09 am-05 pm CEST).
-We ship our orders as fast as possible with FedEx.
-Most important of all, we offer the most complete and highest quality EMDR equipment.
Please know that you have a 30 day return period on your order. If you decide that our product is not working for you, we can send you a return label and issue a refund for the product price.
We would be happy to assist you if you have any further concerns or questions!
Kind regards,
Team EMDR Kit
Reply from EMDR Kit
Thank you, Marnie! 🙂 We appreciate your feedback.
Team EMDR Kit
Friendly and prompt response
Friendly and prompt response. I have confidence I can reach out and get support in the future.
23 February 2026
Reply from EMDR Kit
Hi Mollie,
How nice to hear that you had a pleasant contact with our Customer Service! 😊
Indeed, we are here to help in case of any questions or concerns!
We wish you all the best,
Team EMDR Kit
10/10! Super straightforward/ easy to use
Shipping was super fast even through customs. The case included is high quality, well structured/padded and very secure. Using my light bar has been nothing short of successful and gratifying. Will definitely be recommending EMDRKit!
23 February 2026
Reply from EMDR Kit
Hi Javon,
Wow, what a wonderful review!!🙂Thank you so much for sharing it.
It is music to our ears that the Light tube has become such a succesfull asset in your work.
Thank you for your kind recommendations again and please know: we are here to help in case you'll ever need assistance!
Team EMDR Kit
Their response was immediate and very…
Their response was immediate and very kind. My replacement light arrived very quickly, and I’m very happy. 😊
20 February 2026
Reply from EMDR Kit
Thank you for sharing this kind review, Gloria! 🥰
We are really glad that we could resolve your problem ina timely manner.
Should you need any assistance in the future, just let us know!
Team EMDR Kit
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.