The stiching is terrible. Threads are visable connecting letters. Backing inside of shirt is hard and scratchy. The letters are hard to distinguish. Worst of all the word "flower" is mispelled... See more
Company replied
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See what reviewers are saying
Absolutely satisfied customer. Owner went out of his way to help me. The work is phenomenal and came out beautifully. I called all over DFW area and no one could embroider from a photograph. Thank... See more
They did such a beautiful job!! Seamless process and easy communication with staff to ensure everything was to my liking! The reaction of my sister was worth it all and its all thanks to the care of t... See more
The design was easy, find a picture and describe any text. Megan responded very quickly via text with a picture of the moc-up for approval or modifications. The sweatshirt was beautiful, comfortable... See more
Company details
Written by the company
🔒 Important Notice: Embroly’s only official website is embroly.com. If you see our brand on other domains, they are fake or impersonation sites. To ensure quality and authenticity, please shop only at embroly.com. At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered. Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.
Contact info
5884 E Berry St, 76119, Fort Worth, United States
- (346) 746-6926
- support@embroly.com
- embroly.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
I don't understand these positive reviews. The customer service is atrocious. They never responded back at all over chat, and when I pointed out a a mistake on the confirmation over text, they ignored me and then started arguing with me, and bizarrely blaming me for not verifying my email, which they never even asked for. Spent several days trying to get it right and finally had to cancel. Frustrating and totally unhelpful, they are clearly outsourcing their terrible customer service
23 October 2024
Unprompted review
Reply from Embroly
Dear Jestin,
We are very sorry to hear about your experience. We always strive to provide prompt and helpful customer support, and we regret that we fell short in your case.
During the holiday season, when order volumes increase significantly, we do our best to complete all orders while maintaining our core brand standards, including design previews before production. However, due to the high demand, some information may have been delayed or miscommunicated in the process. This was our mistake, and we take full responsibility.
Regarding email verification, we sincerely apologize for any confusion. We do require verification for certain orders, but we should have communicated this more clearly. We will take your feedback into account to improve our process and prevent similar misunderstandings in the future.
If you would like to give us another chance, we would be happy to assist you and ensure your order meets your expectations. Please let us know how we can help!
Best regards,
Embroly - Customer Support Team
DO NOT RECOMMEND- Very odd way of…
DO NOT RECOMMEND- Very odd way of treating customers.
I wanted my cats face on a few shirts and a bag.
simple enough.
The eyes kept coming back different sizes/shapes along with a rude and blunt response.
Having showed it to others (who laughed at the results) I shared the rude messages to make sure I wasn't misreading the tone. I wasn't, it was just bizarre and they seemed to want an argument over one very small change.
I ended up cancelling my order.
I went with a different company who instantly produced better results and with one polite change have already started making my shirts.
1 October 2024
Unprompted review
Reply from Embroly
Dear Mr. Ellington,
We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely regret any frustration caused. Your feedback is invaluable, and we will be reviewing our customer service process to ensure better communication and support.
To ensure our customers are satisfied with their orders, we provide a design preview before production. This allows you to check all details, including preview images, sizing, shipping addresses, and product specifications, to ensure everything is correct before you receive it. This is a core value of our brand, and we regret that your experience did not reflect this.
If there is anything we can do to make things right, please don’t hesitate to reach out. We appreciate your honest feedback and the opportunity to improve.
Best regards,
[Embroly - Customer Support Team]
Beautiful custom sweatshirt
24 September 2024
Phenomenal customer service
Megan, the one helping me, was fantastic about making sure my design was exactly how I wanted it and provided excellent help whenever I had a question.
11 September 2024
Unprompted review
Great customer service!
Great customer service!! I am very satisfied with this website. The customer service help me a lot.
29 August 2024
Unprompted review
The shirt was extremely faded
The shirt was extremely faded. Got the color black.
And the stitching had a little small gap.
Only good side was it shipped pretty quickly
26 August 2024
Great service
I love how they messaged you and asked if everything looked right that way you could get a sense of what it would look like. The crewneck is very warm on the inside and the delivery was fast! 10/10 would recommend!!
26 August 2024
Excellent in every way
This was my first order from Embroly. the quality of the product and service was amazing to my surprise. I highly recommend them and will certainly purchase from them in the future.
26 August 2024
My order arrived successfully
My order arrived successfully, as did my order, very well done job, I am very satisfied and I will definitely buy again 😉
27 August 2024
Unprompted review
Terrible decision to try and get a…
Terrible decision to try and get a sweatshirt of my cat. The picture looked NOTHING like my cat. When I raised issue with it I was told it would be $10 to change it. It’s now $10 to get a refund. So I’m out money and didn’t get what I paid for.
Avoid buying their products
30 July 2024
Unprompted review
Reply from Embroly
Hi customer, this is the official response of Embroly team for the situation.
Firstly, we want to apologize for the inconvenience during the process. However, we believe we did you best to assist you with everything
We were willing to change the photo for you one time for free, which are required 10$ when you did not like the original design with your original photo. After that you still didn't like the new one, and we were willing to make any changes, but you didn't give any guideline and wanted to cancel.
Our store policy stated clearly about the return/refund section that a portion of the bill will be kept as the expense for previous work after the digital proof released.
We're sorry that our product did not meet your need, but we believe the bad review is not accurately right for our work, and also for our store. We hope to have a change to work with you in the future, we will offer special discounts for you.
Best Regards,
Embroly Team.
My order came in less than week from…
My order came in less than week from the day I ordered! I was updated throughout the whole process!! Amazing service!! You do phenomenal work!! My boyfriend and I are going to love these!! Thank you very much!! We will definitely order again in the future!!
25 July 2024
Unprompted review
Very responsive staff ,and the fabric…
Very responsive staff ,and the fabric and fit was devine
12 May 2024
Unprompted review
Failed to embed the correct embroidery
To match outfits with my partner, I bought a custom hoodie from this company for $118 to receive it had been completed incorrectly. When I looked through the terms and conditions it said it could take up to 24 hours for a response, but instead it 10 days for them to respond, including us doing a follow up email. Due to the mistake on their behalf, I requested a refund and only received 50% back on the jumper, which didn’t include the cost for shipping. This took a total of 3 weeks to resolve and now I cannot match with my partner and am not happy at all.
27 June 2024
Unprompted review
Reply from Embroly
Hi customer,
This is Embroly official response for the situation.
Firstly, we want to apologize for the trouble and inconvenience caused during the process, we could not make you happy with the purchase.
Secondly, we want to clarify about the refund, which we did with our conversation via email, but you did not satisfy with the solution.
Your order value is 78.25$ US. The value of the item is 48.25$ US, and 30$ US is the expense for the international delivery. After our communication, the product arrived not align with your customization in the sleeve design. We then clarified very clearly that our best solution is the 50% refund of the item's value (which is 25$). We cannot send the refund of the delivery fee like you requested (which is not having any issue). We know it's our fault that the product did not arrive in the best condition, which it should be. However, we truly think that our solution is the fair solution for the case, we tried our best to assist you in the whole process although we are in the different time zones and different countries.
In conclusion, we apologize for all the problems, all the discomfort you had been through, the solution we offered was the best thing we can do, and we're sorry if that offer could not make you satisfied.
Best Regards,
Embroly Team.
Great great great
Quick responses! Checking in and making sure I got exactly what I wanted!
21 July 2024
Unprompted review
They were very helpful and responsive
They were very helpful and responsive. The sweatshirt turned out great! I love it and would 100% buy again!
12 July 2024
Unprompted review
Shortly after I placed the order I was…
Shortly after I placed the order I was reached via text to make sure everything was correct and that I provided everything they needed up until I received the sweater. They were professional and personable and sweet! Highly recommend !
10 July 2024
Unprompted review
The service is amazing!
The service is amazing!! I love how they communicate with you to make sure everything is how you want it and keep you updated throughout the delivery! My boyfriend loved his sweatshirt and it was really great material!! Highly recommend!
7 July 2024
Unprompted review
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