I am filing a formal complaint against Emberbet (emberbet.io / emberbet83.io), operated by Green Champions Leader S.R.L. under Anjouan license ALSI-202502014-FI1
I am filing a formal complaint against Emberbet (emberbet.io / emberbet83.io), operated by Green Champions Leader S.R.L. under Anjouan license ALSI-202502014-FI1.
What happened:
1. My account was fully verified (KYC completed successfully).
2. I requested a withdrawal of €1,980.13.
3. After several days of additional checks, the casino cancelled the withdrawal and removed the entire amount from my balance.
4. The only justification given was a generic reference to clause 5.9.5 of their Terms & Conditions (possible VPN use, forged documents, bonus abuse or fraudulent activity).
5. No concrete evidence was ever provided (no IP logs, no document analysis, no specific explanation of the alleged violation).
6. I formally disputed the decision in writing and requested verifiable proof. The support team replied that the decision is final and cannot be changed or reviewed.
7. They left only the last deposit of €20 in the account.
I never used a VPN, never submitted forged documents, never abused any bonus and never engaged in any fraudulent or collusive activity. The account was fully verified and I played normally.
Requested resolution:
• Immediate reinstatement of the full amount of €1,980.13 and processing of the withdrawal.
• Or, at minimum, concrete and verifiable evidence supporting the decision under clause 5.9.5.
I have already contacted the operator multiple times and also notified Anjouan Gaming Authority ().
All relevant screenshots (casino messages + my dispute) are attached.
Thank you for looking into this case.
Best regards,