Elysian Finance Ltd Reviews 

227
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often highlighting their ability to provide clear explanations and personalized guidance. The service is frequently described as excellent, with many people appreciating the efficiency, speed, and smooth user experience, especially for first-time buyers. Reviewers are particularly impressed with the quick response times and the proactive approach of the team, ensuring all questions are answered promptly and the process moves forward without undue delays. Many customers also note the exceptional customer service, with staff going above and beyond to support them through complex situations and secure the best possible outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, consistently praising the excellent, friendly, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, expertise, and... See more

Response time

Consumers find response time to be positive, with many reviewers highlighting the responsiveness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from Phoebe. She helped us secure a mortgage at a very competitive rate (based on my search - it would not be possible to secure a better deal than that!). In addition, Phoebe ha... See more

Company replied

Rated 5 out of 5 stars

Catherine was open, honest, prompt and above all, TRUSTWORTHY from start to finish. We had a lot of stop / starts on our path to eventually buying our home and Elysian were never pushy or frustrated -... See more

Rated 5 out of 5 stars

Catherine and Michelle were fantastic in guiding us through the process of getting a mortgage offer for the first time. They answered all of our questions, were always available for us, and helped us... See more

Rated 5 out of 5 stars

Ellie was exceptional. I have invested in property for 30 years and her input has been one the best experiences in that time. She took a detailed brief. Understood the complications and pro oded clear... See more


Company details

  1. Mortgage Broker

Written by the company

We specialise in providing you with quality, professional mortgage and protection advice that you can trust. Whether it be a mortgage, growing your property portfolio or protecting your home, your loved ones or your lifestyle, we aim to find the best solution for you tailored to your needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

227 reviews

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No recent history of asking for reviews

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5.0

All reviews

(227)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Elysian were amazing to deal with throughout our house purchase, keeping us up to date on the market, making us aware of interest rate movements, working with the lender to process various downward rate adjustments as well as also helping us to secure our buildings/contents insurance. I would very much recommend them, especially Phoebe who worked with us and our lender tirelessly to get us the best rate.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Cathy and Michelle are fantastic

I cannot thank Cathy and Michelle enough for their unwavering support and guidance during our remortgage process. They truly went above and beyond to help us secure the best possible mortgage for our needs. They were super informative and were always there to help with any big or small questions we had. It is great to find professional, friendly brokers that make the whole process stress free and easy. Cannot recommend them enough.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Legends

We have used Elysian for arranging three mortgages now, the most recent for a house-move. They have helped us at every stage of the house search so that we know our budget and end up getting the best mortgage we could for our needs, and we have now secured the house of our dreams. Thanks Joanne and team.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Stressed out first time buyer

I was introduced to Phoebe after after another broker failed to secure the mortgage they had promised and I can honestly say it was a dream working with Phoebe. I had honestly given up on being able to purchase my dream flat and speechless when she came back with such a great mortgage offer (never mind for the market!)

All advise was clear concise and she was happy to talk me through the whole mortgage process and advice around any uncertainties or barriers which popped up.

Honestly, if buying houses was as simple as dealing with Phoebe people would probably find moving house more enjoyable.

I'll be coming back for any future moves or renewals.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

We are first time buyers so was nervous…

We are first time buyers so was nervous about even where to begin with a mortgage but Dan and the team couldn’t have made it easier.

Emails were responded to on day, all questions answered.

It could not have been easier and friendlier

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Catherine and Michelle were extremely kind, helpful and patient throughout the process. I really appreciated all their advice and their hard work, and they always responded really quickly and fully to any of my (many) queries.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and expert…

I've been a client of Elysian finance for 10 years during which time they have mortgaged and re-mortgaged a number of properties and have always been efficient and helpful. Looking at all the options and guiding you through all the paperwork. I would highly recommend.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best...

The sheer professionalism and attention to detail that I received from Elysian Finance Ltd has been absolutely faultless. I cannot recommended them enough. Special thanks to go to Phoebe Wight who is a credit to the company.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Top class service

Michelle and Cathy are very professional and a pleasure to deal with. They have arranged all of our mortgages and we have always had a great experience and made to feel at ease. A great company providing a top class service!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Super helpful, and went above and beyond

Lisa and Dan have been incredible helpful during what has been a very painful buying experience. They have both gone out of their way to help, and find solutions when my chain got extended again and again. I am so grateful that I used them, as at least one thing could be relied on to be dealt with quickly.

22 July 2024
Unprompted review

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