Elvoline.com Reviews 3,044

Very easy to use, good deal
Bit worried being first time I have used
Elvoline but will definitely use again

Easy booking, anytime again

Excellent, even changing plans after booking was no problem. Good value hotel, clean and great food choice

I booked with Elvoline only to arrive at the resort and find out
there is an additional resort fee that was $191 !
That was NOT disclosed in the email I received for my booking.
I would give it 5 stars if a refund is given. Mistakes can happen
but this is not right. In all the bookings I have made, I never have experienced anything like this.
Glenn Wallace

Good, got upgrade.

Elvoline were easy to deal with Very competent and professional I would highly recommend Kevin

- overcharging = charging 2 to 3 times the actualiteit hotelprice (hotels in Itan).
- never respondent to customer’s questionnaires
- very impersonal

Lovely hotel, at a good price and in a good location.

Right next to the station.
A short walk to the seafront.
Very comfortable stay.
Friendly staff especially Jessica.

Easy to book and by far the best price for the hotel i chose

DON'T USE ELVOLINE! I have been trying to cancel a hotel booking for two weeks due to losing my Thomas Cook flights. I have sent message after message to them. Their phone says, contact via the website and you can't actually speak to anyone. No response to any of the e-mails or messages. Absolute nightmare!!

I emailed support twice to have a reservation changed and both times received no reply. You need to improve both support and communication.

Excellent value for money and so easy to book everything was took care of , would definitely use services again

I have tried multiple times by telephone, email, website contact form to contact you to change my reservation date. Initially I purported to do this in June at which time I did speak with someone in a call centre. My understanding was the date was effectively changed. I then discovered on calling the Henry Jones directly in September that the change had not been made. I have since attempted at least 12 times to contact Elvoline to effect the change in date. Again this was at least 12 attempts by multiple modalities and I NEVER received a reply back. The Henry Jones after numerous calls, have been kind enough to honour the change after they attempted to contact your third party booking agent (Outback Travel). I will NEVER again book with Elvoline. It was an appalling experience. Now I am contacted for this review after the supposed booking has occurred on the original date. A ridiculously inept and incompetent and I feel fraudulent business. DO NOT BOOK through this farce of a service.

The hotel De lite on Mykonos was exactly that a delight with just the right mixture of relaxation and attention. The staff are there to attend to your every need friendly and informal making you feel welcome and comfortable. A great find for a complete escape.

Really easy to use, our booking was dealt with very quickly

A room of a unique style!
It was not easy to use this type of room with three persons, though.

The price was excellent in comparison with other sites and travel agencies. Secure pay and good communication with the guest

I read before paying that we were going to pay in the entrance of the hotel. But they chage the full since the day i made the reservation. So not so happy about paying the first month 1000 usd. Be ause i was thinking i was going to oay 5 months later. But overall, no problems with the process.

We booked 2 hotel rooms at the Golden Tulip in Cayo Santa Maria, Cuba. It was supposed to be the highlight of our holiday! Instead, it was a complete disaster. On our very first night there, I wrote an email to Elvoline making our recamations and that was on the 11th of August, until now I havent got any response. You cannont simply sell an all inclusive 5 Stars hotel, when in fact it didnt even reach the 3 Stars, and we had to buy all the drinks because at the hotel there were only beer and water (from the tap) available. We didnt get the rooms we paid for, there was just one restaurant open at the hotel with very poor quality and just a few options. The hotel was really dirty and the rooms were also dirty and stinky. I gave Elvoline the option to change us to another Hotel. Elvoline didnt give me a solution to this problem. So we were stucked in this hotel for 4 days with my 4 year old daughter in the Cuban Summer!!! Unacceptable.