Elva Reviews 

I travel a lot for work and they handle my delivery address changes without making a fuss. Other companies act like updating a delivery address is rocket science.

They actually looked at the old lab work I had uploaded. Most providers barely glance at the form. She referenced specific values back to me. Genuine care.

Every step was handled professionally and without any judgment. They genuinely understand chronic weight management.

First time using a service like this and I was a bit nervous it wouldn't help, but after dropping 5kg in the first month, I really have no doubts anymore.

Had my refill and they were warm and asked thoughtful questions about side effects, mental health, and my goals. Honestly, I've had less attentive appointments with my own GP.

Lost 15 pounds in the first 6 weeks on tirzepatide and the food noise is just gone. I genuinely never thought I would feel normal around food again. Elva has changed my life.

From signing up to getting the package was only 4 days. Easy to follow scrolling page, no endless clicking, fast checkout.

Started my journey 3 weeks ago
Everything has been great customer service has answered any
questions ,concerns advice is delt with very quickly
I can’t believe I can get access to the weight loss medication at a very affordable price .if I hadn’t come across Elva I wouldn’t be able to afford it
Iam using the medication to get the last couple of stone off after a 5 stone weight loss without medication
I also want to see if it will help with my inflammation as it have an auto immune disease 🤞

Solid programme. They know their stuff and it's worked well for me. I'd give five stars if there was a clearer breakdown of the plan in my dashboard, but it's a minor thing.

18 months in with Elva and still going strong. Down 32kgs in total. The long-term picture is where this really shines.

It felt like a proper telehealth program, not just a box-ticking exercise.

She was friendly, well-informed, and made me feel like I was in good hands right away. Really sets the tone for everything that follows.

I am super disappointed at the terrible customer service. I ordered my medication over 10 days ago and nothing has arrived, the tracking simply says "parcel about to hit the road" and has stayed that way for days (they use Yodel for deliveries which is possibly the worst delivery service known to man). I have emailed their customer services days ago but no one has bothered to answer and now I am getting closet to weekly injection day with no medication. Avoid and stick to trusted providers, they might be more expensive but there is a reason for that! Absolute rubbish business.
UPDATE: I got through to Elva customer service and they have been quite helpful at helping with my order. I still don't have it but it is worth noting that they have been responsive and are genuinely trying to help so I have added 2 stars.

I've been getting support from Elva's team. Four months on the programme and a 30% bump in my overall health. The weight loss is almost a bonus at this point.

Looked on the website, filled in the questionnaire but did not complete purchase, received a number of emails offering me a discount. When I was ready to buy there was a problem with processing the payment. I emailed them screenshots and was advised to use another device which I did. Completed the order on Saturday the 4th July. No confirmation of order email since despite the website stating most orders are with the customer within 72 hours of placing it, I have taken the weekend into account. I have checked all of my inboxes including spam. I have emailed them twice using the email they have previously corresponded to me with for an order update to no avail. Thankfully I used a credit card to purchase with so I will be applying to the bank for a refund as it’s currently looking like I will not receive my order despite the payment clearing on my statement. *** UPDATE- I have received an email telling me that the heat has caused delays, that they have refunded me which can take up to 5 working days but I will still receive my order as a good will gesture. When that happens I will update my review and rating accordingly ***
***SECOND UPDATE - After I sent another email asking when I will receive this order, they replied with the following - It has been sent on the 6th via Yodel.There's may be a delay getting it into the Yodel network after the label was printed, so the tracking may not be showing movement just yet. We're keeping an eye on it and will flag anything if needed on our end. You should have it in the next few days - yodel doesn’t recognise the tracking number at all 5 days after it apparently being sent. I have received a refund though.

I'm saving over $500 a month compared to what my friend pays for the overpriced brand. Same active ingredients, same results, a fraction of the cost.

Spoke with Trina on the care team about a dose change and she was wonderful. She actually followed up two days later just to make sure I was handling the higher dose okay. Above and beyond.

Still not received the refund Total SCAM

What they recommend actually works, the chats are professional, and shipping has been reliable. I'd love a slightly more detailed progress dashboard in my portal. Small thing though.

As per the previous review, ordered the injections on the 28th, contacted the company on 2nd as they'd not been received.
I was initially advised they been delivered to a safe place on the 28th & to check with my neighbours etc. Well, as I only placed the order on the 28th, which was a Sunday, this was clearly a lie! Understandably I immediately lost faith in this company & demanded a refund!
This morning they changed their story & told me the same as the previous reviewers, delayed due to "extra checks". Make your minds up, either I had it delivered or you were doing extra checks, it can't be both!
I again responded advising I wanted confirmation of my refund by close of business today or I would raise a dispute with my bank. I received no response & have just completed my dispute with my bank as I said I would...I do stick to my word, unlike this company!
Do the right thing & return my money so I can take my business elsewhere!

***Update*** I have now received a refund & have been advised my kit is currently in transit & I can keep it once received.
I may provide another update if/when I receive the kit.

I would have added more stars if it weren't for the fact that the company had my review flagged as defamatory before I even received the requested refund.

In order for my review to be defamation, it needed to be false, which I can prove to Trustpilot is not the case.

If I were to offer advice to this company, it would be to take a serious look at their Customer Service, it's absolutely appalling!

****2nd Update****

I have now dropped this back down to 1 star as you have been mailing me about your "extra checks" for multiple days despite me telling you I have the kit & to stop!

I should not have to resort to blocking your email to stop the harrassment, but you left me with no other choice!

I guess you get what you pay for & in this case, you get zero Customer Service or respect!