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3.3

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 1 out of 5 stars

Horrible shipping

I ordered samples of most of their fragrances, totaling over $100. They only sent me half of my order. I had to write them to remind them that I was still waiting for the rest of my order. When I received the rest of it, the samples had been carelessly thrown in a bubble mailer, and had gotten crushed and mishandled in transit. Despite the fulfillment center being in the same state-in one short trip, half of my order was ruined!
The bubble mailer was dirty and 3 of the boxes were crushed and one of the samples was completely broken and in pieces! The perfume had leaked out all over the inside of the mailer.
If they cannot properly mail out samples, why would anyone pay the exorbitant prices they charge for full-sized bottles? I’m a frequent perfume buyer and I’m not impressed with this company or with the way my concerns have been handled.
My concern with my order should have gotten escalated when I requested it in the first place. Shipping and handling needs to be properly addressed.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 4 samples

I ordered 4 samples. Fast shipping. Had a minor delivery issue via usps, contacted the Elorea customer service, received a prompt customer service response.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Loved it

I visited ELOREA’s New York store recently and honestly had the best time. The space is beautiful, and every scent has such a unique story behind it—it made the whole experience feel really special, not just like picking out a perfume. You can tell a lot of thought goes into everything they do, and I loved learning the meaning and inspiration behind each fragrance.

I ended up getting INFLORESCENCE because it felt so perfect for spring—floral, a little sweet, and super beautiful. Also, they have a little café inside?! It’s a great place to hang out with a friend, chat over coffee, and maybe leave with a new signature scent. I loved it so much I’m already planning to check out their LA location next month!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I found elorea.com on an ad from my IG feed and decided to make a purchase of their sample. There was a long problem that happened in the beginning with my delivery but after contacting them, they were kind enough to fix my issue immediately and can't thank them enough for that.

As for the samples, I really loved the scent of Heaven and Earth. They both give off a tone of attraction by smell and can really match the scents of popular brands such as Armani or Gucci.

I will definitely be making future purchases and recommend their products to all customers.

26 April 2023
Unprompted review
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