Elmwood's Reviews 

343
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful, efficient, and polite staff, highlighting their professional approach and excellent service. Many appreciate the smooth process, good communication, and the first-rate quality of products, which are accurately described with clear catalogue images. People also frequently commend the fast, secure, and well-packaged delivery services, including efficient in-house mailing. However, some people mentioned issues with delivery tracking and communication, citing delays or a lack of updates. A few customers also reported concerns about product descriptions, noting items not being as described or having undisclosed faults. Additionally, some reviewers expressed dissatisfaction with staff attitude, perceiving it as unorganized or rude.

What people talk about most

Product

Reviewers express satisfaction with the products, frequently noting that items are as described and of high... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and... See more

Quality

People report positive experiences with quality, consistently finding items to be beautiful, high-end, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been completely satisfied with the service. They’re the only auction house that doesn’t charge sellers a single penny, which makes the entire selling process simple and hassle-free. Their experti... See more

Rated 5 out of 5 stars

Staff very helpful and efficient, sent many pictures of the item and useful condition report. Have purchased a few items from this auction house and they have all been very well packaged. The only ni... See more

Rated 5 out of 5 stars

I've used a number of auction houses and Elmwood's is by far the most helpful. They include shipping options within their invoicing which is an option but not obligatory. I've not known this before... See more

Rated 5 out of 5 stars

Excellent service. Quick to reply to email and phone calls. My purchases were sent well packaged and via secure postal services. Also, there are an excellent range of auctions to suit a variety of bud... See more


Company details

  1. Auction House
  2. Handbags Shop
  3. Jewelry Appraiser
  4. Jewelry Store
  5. Online Auction Service
  6. Watch Store

Written by the company

Established in 2017, Elmwood’s is an innovative and expansive marketplace for luxury. Known for its live and online auctions, as well as its Private Sales division, our mission is to make buying and selling luxury more accessible and user friendly in this digital age. Our client-first approach has made us one of top Jewellery, Watch and Luxury auction houses in the United Kingdom, all in the space of 5 years. Holding over 60 auctions annually, this makes us one of the largest privately owned auction houses in this sector.

Auctions - Authentic. Simple. Accessible.

Written by the company

Zero fees for sellers
We charge no fees to sell with us at all. None. No fees for photography, lotting, marketing, insurance or lots going unsold. Once your items sell, you will receive 100% of the hammer price back, unlike as little as 75% from our competitors.
Lifetime Authenticity Guarantee
We want our customers to buy pieces from us with complete confidence and therefore offer a lifetime authenticity guarantee on all pieces we sell, unlike any other auction house.

Our Lifetime Authenticity Guarantee

Confidence that lasts a lifetime

Unlike other auctions, we offer a lifetime authenticity guarantee on everything we sell, so you can have full confidence in anything you buy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

343 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(343)

188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely team

Lovely team, great service and a fantastic range of items. I found my dream bag. Also appreciate their zero sellers fees!

29 October 2025
Rated 5 out of 5 stars

Helpful, polite and courteous

I've used a number of auction houses and Elmwood's is by far the most helpful. They include shipping options within their invoicing which is an option but not obligatory. I've not known this before. Polite and courteous throughout.

1 October 2025
Rated 5 out of 5 stars

I AM ALWAYS HAPPY TO BUY AT ELMWOOD´S…

I AM ALWAYS HAPPY TO BUY AT ELMWOOD´S AUCTIONS. IT IS EASY AND STAFF IS HELPFUL. PICTURES IN THE CATALOGUE ARE CLEAR. VERY IMPORTANT IF YOU ARE LIKE ME NOT ABLE TO VIEW THE ITEMS. THEY ARE VERY FLEXIBLE, IF YOU WANT TO PICK UP YOUR ITEM AT YOUR FAVOURITE TIME EVEN THEY HAVE ANOTHER AUCTION GOING ON.

24 September 2025
Rated 5 out of 5 stars

High Quality Jewels

Their jewelry is high quality, a lot of it is investment grade also
And they are nice people to deal with
Professional, helpful and polite

17 September 2025
Rated 1 out of 5 stars

Dreadful experience but now I believe they want to help.....

I’ve spent a lot of money with Elmswood and was generally happy up until I bought a £29,000 necklace. It came was the wrong size and when I complaint about the discrepancy I was told it’s an auction. Unfortunately they do not belong to any body and the only available consumer credit Ombudsman tell me that the auctioneers can do what they like. I am now in negotiation again so I have promised them to remove my review.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Good service; a beautiful jewel bought easily (by telephone bidding) and very attentive staff too.

6 August 2025

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