Elmwood's Reviews 

342
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and polite demeanor, contributing to a pleasant overall service. Many people are highly satisfied with the product quality, noting items are accurately described and well-represented in images. The delivery service is frequently commended for being fast, well-packaged, and offering convenient in-house mailing. However, some people mentioned issues with delivery services, citing problems with tracking, delayed arrivals, or couriers providing incorrect information. Additionally, a few customers noted occasional inaccuracies in item descriptions, such as items being reproductions or having undisclosed faults.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the items as described,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and efficient shipping. Reviewers... See more

Service

Customers had positive experiences with service, consistently reporting it to be very good, quick, and... See more

Quality

People report positive experiences with quality, consistently finding items to be beautiful, high-end, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been completely satisfied with the service. They’re the only auction house that doesn’t charge sellers a single penny, which makes the entire selling process simple and hassle-free. Their experti... See more

Rated 5 out of 5 stars

Staff very helpful and efficient, sent many pictures of the item and useful condition report. Have purchased a few items from this auction house and they have all been very well packaged. The only ni... See more

Rated 5 out of 5 stars

I've used a number of auction houses and Elmwood's is by far the most helpful. They include shipping options within their invoicing which is an option but not obligatory. I've not known this before... See more

Rated 5 out of 5 stars

Very good communication regarding packaging and delivery , kept me informed throughout and paintings arrived safe and sound as they were very well packaged. I Would buy from Elmwood again if the righ... See more


Company details

  1. Auction House
  2. Handbags Shop
  3. Jewelry Appraiser
  4. Jewelry Store
  5. Online Auction Service
  6. Watch Store

Written by the company

Established in 2017, Elmwood’s is an innovative and expansive marketplace for luxury. Known for its live and online auctions, as well as its Private Sales division, our mission is to make buying and selling luxury more accessible and user friendly in this digital age. Our client-first approach has made us one of top Jewellery, Watch and Luxury auction houses in the United Kingdom, all in the space of 5 years. Holding over 60 auctions annually, this makes us one of the largest privately owned auction houses in this sector.

Auctions - Authentic. Simple. Accessible.

Written by the company

Zero fees for sellers
We charge no fees to sell with us at all. None. No fees for photography, lotting, marketing, insurance or lots going unsold. Once your items sell, you will receive 100% of the hammer price back, unlike as little as 75% from our competitors.
Lifetime Authenticity Guarantee
We want our customers to buy pieces from us with complete confidence and therefore offer a lifetime authenticity guarantee on all pieces we sell, unlike any other auction house.

Our Lifetime Authenticity Guarantee

Confidence that lasts a lifetime

Unlike other auctions, we offer a lifetime authenticity guarantee on everything we sell, so you can have full confidence in anything you buy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(342)

177 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ELMWOOD BEIGHTON

ELMWOOD BEIGHTON
HAD A LOVELY CARVERY YESTERDAY.
MYSELF AND HUSBAND REALLY ENJOYED IT.
STAFF HELPFUL AND PLEASANT.
ONE YOUNG LADY CALLED BECCA REALLY STOOD OUT , WAS SO LOVELY AND ACCOMMODATING. MADE SURE WE WERE OK.
THANK YOU BECCA FOR LOVELY SERVICE.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company to use

Excellent company to use. The auction is well run, commission bids are easy to place as are only e live bids. I have bid and won several items over the years and have been delighted by the efficiency of packing and delivery. Will certainly bid for more items and I certainly recommend Elmwoods as an auction house to deal with

23 April 2025
Rated 1 out of 5 stars

I sold some jewellery at the aution in…

I sold some jewellery at the aution in March 2025 they said it will take 38 days to give you your money on what you sell. They said we don't pay a thing all payments come from clients and are paid in full bank transfer on the date specified. My jewellery didn't do too well I thought it was poorly actioned. I earned £550 pound on what I feel i was ripped off with. However I waited out the 38 long days to not be paid? I called them and was informed I was supposed to be paid the day before so they was in fact a day already late paying me . They apologies can through the phone and they was going to chase up the accountant. Now it another two days of me calling them up and chasing my money. Unfortunately it is now the bank Holiday weekend and I still do not a payment from them. I will be reporting this company to the police on Monday for fraud and non payment and stealing my items. Pls pls be careful when selling to this aution house. I'm 550 pounds down and just glad I didn't hand over 1000s of pounds worth of gold and family airlooms.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Friendly informative emails and prompt delivery. I have used the saleroom for years and had mixed responses from houses but I was super impressed by your service.

19 March 2025
Rated 5 out of 5 stars

Great value for money

Great value for money. Extremely good service. Staff are happy to help and provide telephone bids. The quality of the jewellery is normally superb. I have bought wonderful antique jewellery here

19 March 2025
Rated 3 out of 5 stars

I posted previously regarding an item I…

I posted previously regarding an item I feel was misold and complained that my emails went unanswered.
However when this was picked up by a manager, communication was good and he made efforts to resolve the issue in a mutually satisfactory manner. The only thing I will say is that whilst the item was returned and sold on, I was still left out of pocket as Elmwoods would not return my buyer fee which was around £150. For this reason grey have gone from nought to three star but would have been five star if they had done the fair thing and ensured I wasn't out of pocket.
suspect the glowing reviews below are not genuine.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

A great experience buying from Elmwoods…

A great experience buying from Elmwoods auction.
I was kept updated with my delivery and it was shipped securely extremely quickly.
A small additional accessory was missing from my winning lot and the person I spoke with on the phone was extremely helpful and friendly and shipped it out to me the next day.
I would definitely recommend shopping with Elmwoods they have always been great with me and a pleasure to deal with.

5 March 2025

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