Elmajewellery Reviews 

332
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful appearance and high quality of the products, often noting perfect engraving and flawless finishes. Consumers consistently highlight the excellent and efficient service, appreciating the helpful staff and smooth exchange processes. People consistently mention the fast and prompt delivery, with many orders arriving quicker than anticipated. However, some customers noted concerns regarding product quality, reporting rings developing scratches quickly, not matching descriptions, or having UK hallmarking issues. Sizing was also inconsistent for some, with rings occasionally arriving too small or too large, even after professional measurements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent build, lovely... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high standard, build, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, first-class, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with prompt... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 platinum wedding bands. They arrived very quickly. Absolutely beautiful rings. One fit perfectly, the other was a little small and needed exchanging for a size bigger. Fast & fuss free excha... See more

Rated 5 out of 5 stars

Excellent! Ordered gents ring Friday received today (Tuesday) Fab quality, engraving was spot on. Looked at the exact same ring in High Street, couldn't get size i wanted for 8 weeks, went on line... See more

Rated 5 out of 5 stars

We had an excellent experience with buying a wedding ring. High quality and arrived very quickly via Special Delivery Next Day as we needed it urgently. Price was good. Highly recommended! Thank you E... See more

Rated 5 out of 5 stars

The rings we bought are beautiful and exactly as advertised and they were a fantastic price. If you read the reviews you will see that there is a slight problem with sizing and despite using a UK ring... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

332 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(332)

62 reviews in the last 12 months

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Rated 4 out of 5 stars

Lovely jewellery

Lovely jewellery, and prices good too. The communication around shipping could have been better, as could the option to use fast shipping, which we didn’t seem to be able to use on ordering. But for the products themselves, no complaints at all.

23 October 2024
Rated 1 out of 5 stars

Not engraved!

Ordered an engraved ring to take on holiday to propose to my partner. It took 2 weeks to arrive and it’s not even engraved. Actually heartbroken because I was so excited and now I don’t know what to do. I don’t have time to wait until they receive it back THEN start making the one I actually ordered!

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Great products and customer service.

I cannot recommend this company enough. They were very helpful and fast to exchange the size of the ring I had ordered. I had not heard of this company before but so glad I found them, I will use them again and definitely recommend to friends and family. Thank you! ☺️

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Elma Jewellery the quality speaks for its self.

Elma Jewellery are really good at delivery of your purchased item. Fantastically priced and incredible after sales. Truly amazing. Go find out for yourself.

I can’t wait to try more.

Just be careful how much data they share online!

11 October 2024
Unprompted review
Elmajewellery logo

Reply from Elmajewellery

Thanks for your 5* review, looking forward serving you again.

Rated 5 out of 5 stars

No problems.

I bought two ring from you and unfortunately even though we had our fingers measured they were very tight. I emailed your company and without an hesitation you said send they back and we will send you next size up. No problems.

22 September 2024
Rated 5 out of 5 stars

fantastic service & product

I was searching for a wedding ring for my wedding next year & after finding the one I wanted at a great price online with this company, I then read some of the reviews regarding purchasing and returning rings if they were wrong or didn't fit, so as to be satisfied that I wasn't going to be left out of pocket.
have to say, all the reviews I ready were spot on.
great price, great service and very good company to deal with.
I ordered a ring, it arrived in two days, I tried it on and it was a little to big, so I e-mailed them to ask to return it and ensure the right procedure was followed.
they received my ring back, they sent me another one in a slightly different width & size smaller & it fitted perfectly, all this in less than week, fantastic service, thoroughly recommend this company for your ring purchases.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Great products and amazing value

Great products and amazing value. I ordered what I thought was correct ring size however it was too small for my partner. Sent the ring back and exchanged for a bigger size with no hassle. Very fast delivery and great quality.

22 September 2024
Rated 5 out of 5 stars

5* service from excellent company Having just purchased a wedding ring…

Having just purchased a wedding ring for my soon to be husband, I need to compliment this company for their genuine jewellery & value for money plus outstanding service when ring was returned to exchange for a larger size...speedy delivery & absolutely no hassle .
Exemplary 5* service from a company I am happy to recommend to everyone .
Much appreciation & thanks to whole team .

1 October 2024
Unprompted review
Rated 5 out of 5 stars

100% satisfied Spot on service

I am completely pleased with the product and service provided. 100% recommend. We purchased a yellow gold beaded edge wedding band and completed order on a Sunday. Product arrived Tuesday at 11.30am. Less than 2 days to deliver and this on their standard delivery option. The ring is better than expected and nice and heavy and super bright. Size was p1/2 and exactly delivered at right size which I have checked. Spot on!
This was a replacement as a 50th birthday present as my wife’s original ring,over 25 years, became too small. My wife is delighted and loves this ring completely.
The wooden presentation box is lovely. She will enjoy this birthday and loves her present very much.
Thanks you very much will use you again for sure.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and Gorgeous rings

Fantastic Service and Gorgeous rings, My husband and i both have allergies and were on a budget, We sample d a couple of options and finally decided on cobalt rings. We had the order and return and order again, The team was nothing but gracious and helped with our queries. We are now married and keep wearing our rings , we have no signs of allergies and are greatful for the Elma brand

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Dear Elma Jewellery, many thanks for the two Platinum Wedding Bands.

Not only were they exactly as described but when we, through our own fault, needed an exchange for a bigger size, you dealt with the matter in what can only be described as a first class service. The value for money went above and beyond.

More than happy to recommend you to family and friends.

Thanks again and hope to do business with you in the future.

Kindest Regards,

Edwin Woodley
Buckinghamshire.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Competent, Reliable Service

Our wedding is within the next few weeks and the company we ordered our rings from were so incompetent and unhelpful. We decided to order new rings - Elma Jewellry have been amazing! We received the correct sized rings within the 3 guaranted days. No fuss, stress or anxiety - thank you so much. The only slight opinion I have, is that a confirmation email would have been appreciated.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Great jewellery

We bought our original titanium bands from Elma back in 2015, returning again for a size up, prices haven’t changed in almost 10 years!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic choice of beautiful rings

Extensive choice of made to measure wedding rings made buying here so much easier than all the searching we had already done. Beautiful rings arrived incredibly quickly, faster than advertised and in good time ahead of the wedding, thanks very much for the excellent service

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect 👍

I ordered my wedding ring that came within 2 day's,however it was too big. I returned it to exchange and within 3 day's a replacement was received and it's absolutely perfect!Thank you

10 August 2024
Unprompted review

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