Ellure Decor Reviews 58

Good customer support! FedEx said my package was delivered but it was not. I contacted Ellure and they shipped me a replacement. I can't review my purchase yet because it is not yet installed but I will update once that happens.

I ordered a towel warmer from Ellure and it took over a month to arrive. When I emailed them, they said it was being shipped to them. This place is a front for Chinese goods. I have emailed twice asking to return the product because the person I purchased it for does not want it and they are now ignoring my emails. Do not buy from them.

I placed an order with them since they are a US company. They then said they shipped the item from China - I NEVER received it. I contacted them numerous times, only to receive a fake tracking number. I disputed with my credit card company, and thankfully, received the money back from them, but NEVER from Ellure. They would simply never respond to any of my inquiries.

I ordered the towel warmer on February 12th it said typically ships in 3-4 business days. By February 17th it still had not shipped so i sent an email asking for the status of my order. 1 hour later i got an email saying a shipping label had been created. Later i got an email confirming my product was being shipped. On February 25th there still had been no change to the order tracker on usps so i again sent an email asking for a status update on my order. 2 days later i got a response saying it was being shipped from overseas and they had no way of tracking it until it was received by usps. Now it is march 16th and there still is no change on the usps order tracker. I have sent an email everyday for the last 4 days asking for a refund because the product was a gift for my wifes birthday and it has come and past. I still have no response. im probably out $140.

Ordered a towel warmer in January -still has not arrived. They will not return my money either. Complete Rip OFF - do not do business with this company $139 down the drain.

I purchased a towel warmer and I never received tracking and I still haven’t received the product. It’s been over a month. The customer service is horrible. I will never purchase from them again. A horrible experience. Do not shop at this place.

BUYER BEWARE…..I ordered lights for my front porch because I was renovating my home. I spent $429.00 and Within 3 months of installation one of the lights I noticed a couple of the LEDs starting flashing like it was going out. Within a couple of weeks the left light is completely out (blown). On August 12,2022 I wrote to Olivia at Ellure and never got a response. I sent another email on Aug. 24th and today is September 8, 2022 and still no response. I’ve called their customer service number and left a message but as of this date no return call. This company is a scam!

Twice I received broken merchandise and now they will not respond to me about a refund or even online store credit even though I've contacted them more than 10 times! I think this place is a scam. Do not use them! I've reported them to the BBB, and they can't even do anything since they aren't a 'real' store.

I ordered 4 lights for a project and the cover plates of everyone one of the light fixtures is defective. They were quick to reply prior to my order. Now I cannot get them to respond either by phone or email.
I would NOT order from this company. Not trustworthy at all.

Absolutely do not order from this scamming company.

Spent $3,600 on light fixtures that arrived completely broke and not as described. The lights were advertised as exterior lights and really are interior lights.

They will not respond to me emails, they don’t answer the phone.

If you order from this company you will get scammed out of your money.