Very happy of the customer support team, they quickly answer, the app is smooth, UI pretty cool, and the hardware wallet is very premium, I'm using it since 8 year without any problem. The charging do... See more
Company replied
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See what reviewers are saying
Really excellent customer support. They got back to me within 36 hours of my email. They came back with some questions and advice on what to try to resolve the issue of firmware update failures. The p... See more
Company replied
I had an issue connecting my Titan 2.0 with the app after connecting with my X Card. Customer support replied to each email within 24 hrs and got the issues resolved promptly. This is by far the best... See more
Company replied
I didn't find out about the hot wallet cancellation until after Oct 31st. Since then, I have been trying to get answers on transferring back to a cold wallet. The information is vague, and I have ques... See more
Company replied
Company details
Written by the company
Founded in 2018, ELLIPAL has been working on perfecting cryptocurrency cold wallet with a 20-year-hardware-expertise team. ELLLPAL's vision is to create the most secure cryptocurrency cold wallet for the market and at the same time, easy to use. ELLIPAL first introduced the "Air-gapped" concept into cold wallet in 2019. ELLIPAL air-gapped cold wallet is always 100% isolated from the internet. It is fully protected from unauthorized access, cyber hacks, malware, and any online threats.
Contact info
FLAT/RM 1506 15/F,LUCKY CENTER,No.165-171 , 75GH+63, HONG KONG, Hong Kong
- cs@ellipal.com
- ellipal.com
You should know
4.0
Great
276 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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It's like working with the slide phones from the early 2000's to type with, like so crazy. this thing is archaic
This thing is already outdated, hard to use and just not friendly at all. hopefully i can return this piece of junk. so not worth the money. i feel like your stuck in the early 2000's with this device
1 December 2025
Reply from ELLIPAL
We’re sorry to hear the device falls short of your expectations.
Please email our support team at support@ellipal.com, and we’ll do our best to help!
Amazing product!
Amazing product!
I think it is the best wallet available!
This should be in everyone’s pocket.
1 December 2025
Reply from ELLIPAL
Hi there! Thank you so much for your kind words — we’re thrilled to hear you’re enjoying your experience with Ellipal.
Great service and product thank you !
1 December 2025
Reply from ELLIPAL
Hi there, your positive feedback inspires us to keep building the best possible experience for our users — thanks a lot for your trust and appreciation!
Reply from ELLIPAL
Hello! Thank you for your great feedback — it’s always wonderful to know you’re satisfied with our cold wallet!
My ellipal never scanned the qrs code…
My ellipal never scanned the qrs code properly, so I contacted ellipal they take forever to contact you back , there support is terrible and when I sent the wallet back to them they never responded. I had to contact them again and they said if you have no tracking #when cant issue a refund. So I payed for a cold wallet that I don't even have anymore. If you ever had problems with your tokens on this wallet good luck getting anything back or done with these people.
16 October 2025
Unprompted review
Reply from ELLIPAL
Dear User,
We sincerely apologize for the inconvenience caused. However, please understand that we have a comprehensive return process in place, and it's not our intention to make things difficult for you. If you didn't note down the return tracking number when you sent the wallet back, you can contact the logistics company to inquire about the package under your name.
Meanwhile, our logistics colleagues are doing their best to search for the packages sent to our address. But this does take some time. We appreciate your patience and cooperation.
For any logistics or order-related inquiries, please kindly contact our logistics support team at support@ellipal.com. They will assist you directly.
Hands down the best supported wallet
Hands down the best supported wallet. They will work to fix whatever issue you may have. I highly recommend this product/company.
25 November 2025
Unprompted review
Reply from ELLIPAL
Dear User,
That’s wonderful to hear! We are thrilled to know you consider Ellipal the best supported wallet and that our team has been effective in resolving your issues.
Providing top-tier support and ensuring our users have a seamless experience is our highest priority. Your high recommendation means the world to us!
Great & easy set up!
Great! Easy set up with relatively clear instructions. The only tricky piece is manoeuvring the hand held starter keys. Great overall!
16 November 2025
Unprompted review
Reply from ELLIPAL
Dear User,
We appreciate your fantastic feedback! We are thrilled that you found the setup process great and easy, with clear instructions.
We also take note of your comment regarding the handheld starter keys. We are always looking for ways to refine the user experience, and your input helps us identify areas for potential improvement.
Thank you for the "Great overall!" endorsement!
It to difficult for me .
It to difficult for me .
I’ve let it get in my head snd confuse me now I can’t overcome not using it correctly to work .
I wanna return but you keep stalling so I can’t .
2 November 2025
Reply from ELLIPAL
Dear User,
We're truly sorry for the inconvenience we've caused you. This clearly isn't the experience we aim to provide. We'll immediately get in touch with our relevant staff and prioritize handling your return issue. You can expect to hear back from us soon regarding the progress.
Thank you for your patience.
Reply from ELLIPAL
Dear User,
We are so glad to hear that our team provided a quick response and successfully solved your problem!
Efficiency and effective resolution are key components of the support we aim to provide. Your feedback confirms we are meeting that goal.
Went through every step 10 times…
Went through every step 10 times wouldn't connect. Nice unit but the app and this unit isn't worth getting.
2 November 2025
Reply from ELLIPAL
Dear User,
We are extremely sorry for the unpleasant experience you've had. Our customer service team has already started to follow up on your issue. Please don't hesitate to let them know any confusion you have. They will guide you until the problem is completely resolved.
We truly value your feedback and are committed to making sure you have a smooth experience with our product.
STOLEN XRP.
STOLEN XRP.
Ellipal decided to shut down there hot wallet services after screenshots I took of one address stealing XRP from me and various other users.
Oct. 23rd I had 1009 XRP randomly stolen and reached out to ellipal cs.ellipal.com for help and they told me to report it to the police when I’ve been in XRP since 2018. They don’t care they are SCAMMERS LEAVE THEM. After I reported they decided to shut down hot wallet services ironically 8 days later on October 31 was the last time to use their services and $2500 gone just like that. When karma comes for you remember. SCAMMERS
21 October 2025
Unprompted review
Reply from ELLIPAL
Dear user, we're deeply sorry for your loss. We advised you to report to the police because blockchain transactions are irreversible, and as a decentralized wallet, we can't directly retrieve your assets. However, we'll fully cooperate if the police need our assistance.
We discontinued the hot wallet due to its lower security compared to the cold wallet. We aim to prevent more users from losing assets due to confusion between the two. In the future, we plan to focus solely on cold wallets. The hot wallet was initially designed for users to transfer funds temporarily when they didn't have their cold wallets at hand, with the intention of providing convenience. Whether enabling or disabling the hot wallet function, our primary concern is always user experience.
I love ellipal and the team
I love ellipal and the team. An amazing customer service team!
2 November 2025
Reply from ELLIPAL
Dear User,
This feedback truly made our day! We are incredibly happy to hear that you love Ellipal and, especially, that you recognize the hard work of our amazing customer service team.
Thank you for your continued support.
Setup is a breeze.
2 November 2025
Unprompted review
Reply from ELLIPAL
Dear User,
That's fantastic to hear! We work hard to ensure the Ellipal setup process is as smooth and simple as possible, so your feedback that the "Setup is a breeze" is highly appreciated.
Enjoy your secure crypto management!
Seed Phrase Steel
I recently ordered a Titan 2.0 , Set up was pretty smooth , after sourcing a few online vids, My concern is my purchase with the seed phrase steel , Good concept , But over 50% of my seed phrase words were greater than 4 letters , some 8 letters, Seed Steel only has capacity to hold 4 letters, per word , so unfortunately , of no use , dissapointing Ellipal
2 November 2025
Unprompted review
Reply from ELLIPAL
Hi there,
We apologize for the inconvenience this has caused you.
BIP-39 seed phrases use words from a standardized list of 2048 unique entries, where each word can be uniquely identified by its first 4 letters. This allows cold wallets to auto-complete each word as soon as you type the first 4 letters, simplifying input and reducing errors during recovery.
If you need further assistance, feel free to contact us.
Not sure?
All good, except for I didn’t get any seed word confirmation during my setup? I watched some tutorials and they all showed a partial 3 word confirmation of your seed words. Was there a change to that step?
1 November 2025
Reply from ELLIPAL
Hi there,
Yes, this step does exist. It occurs after you've set up the card and are able to remove it.
If you notice any abnormal situations during this process, please feel free to contact us at the cs email address.
Holy Crail of Cold Wallet.
Great product, I would recommend it to friends.
31 October 2025
Unprompted review
Reply from ELLIPAL
Dear User,
"Holy Crail of Cold Wallet"—What an incredible compliment! We are absolutely thrilled that you view our product so highly.
Knowing you would recommend Ellipal to your friends is the best possible endorsement we could receive. We truly appreciate your support and trust.
Thank you for being a part of the Ellipal community!
PROMPTLY FIXES MISTAKES!!!!
I ordered a titan 2.0 and a mini but they accidently sent me a seed phrase steel instead of the mini but they were promptly emailing me back to get the issue resolved and my mini is in the mail they were kind, understanding, and responsive plus the 2.0 is a great and safe way to store your Crypto offline in your own personal cold wallet I couldn't say enough good things about this company and would recommend anyone into Crypto get a cold storage wallet it's the best on the market!!!!
28 October 2025
Unprompted review
Reply from ELLIPAL
Dear User,
Thank you so much for this detailed and generous review!
We sincerely apologize for the initial shipping error, but we are extremely pleased that our team was able to promptly resolve the issue for you. We aim to be kind, understanding, and responsive in all situations.
We appreciate your recommendation and your trust in Ellipal!
I was using the hot wallet unawares
I had the hot wallet unawares, I received the notice support would end 10/31/25 tried to move my crypto to the ellipal created cold wallet but kept getting network error. I contacted support and they responded al.ost immediately advised they would have the issue fixed and let me know. They were true to their word. I would recommend the ellipal all day long. God bless you for the help you gave me!!
25 October 2025
Unprompted review
Reply from ELLIPAL
Dear User,
We are truly delighted to hear that our support team was able to respond immediately and uphold our promise to resolve the issue quickly. Ensuring a smooth and secure transition for all users is our top priority.
We appreciate your high recommendation and kind words!
I love ellipal it's a sick wallet ok
I love ellipal it's a sick wallet ok
26 October 2025
Unprompted review
Reply from ELLIPAL
Dear User,
That's fantastic feedback! We are thrilled to hear that you love Ellipal and think it's a "sick wallet"!
We appreciate your enthusiasm and your support!
This review is for the Seed Wallet
This review is for the Seed Wallet, very well made, easy to set up and is virtually indestructible. Ensures the safe storage of your seed pass phrase. I had on issue with receiving set with missing letter card, one email and it was taken care of they express shipped another Seed Wallet immediately . Outstanding customer service.
16 October 2025
Unprompted review
Reply from ELLIPAL
Dear User,
We are thrilled to receive such a detailed and positive review of the Ellipal Seed Wallet! We appreciate you highlighting its quality, ease of setup, and virtually indestructible design—security is our core focus.
We also sincerely apologize for the initial inconvenience of the missing letter card, but we are proud that our team provided Outstanding customer service by resolving it immediately via express shipping.
Thank you for trusting Ellipal with the safe storage of your seed phrase!
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