Ellington Pens Reviews 310

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdy build, reliable ink flow, and smooth writing experience. Many people appreciate the beautiful design and comfortable feel of the pens, often describing them as a joy to use and a valuable addition to any collection. Reviewers also highlight the excellent delivery service, with orders arriving quickly and well-packaged. However, some customers experienced issues with ink flow, particularly when using cartridges, and a few reported problems with product quality such as lids falling off or scratchy nibs. There were also occasional concerns regarding order accuracy, with some receiving incorrect items or experiencing delays in delivery and difficulty with returns.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight with their purchases,... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the pens'... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with quick... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many impressed by the quick... See more

User experience

Customers had ambiguous experiences with user experience, with some reviewers expressing delight and finding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have long enjoyed writing with a true fountain pen. I bought two Ellington pens to replace my lost Parker & Shaffer fountain pens. One of the pens worked perfectly, the other, not so much - hence on... See more

Company replied

Rated 4 out of 5 stars

After writing a very poor review because of ink flow issues I have decided to review it. I contacted Ellington pens and they sent me a replacement nib and ink chamber which works perfectly. So they... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, quick response and fantastic shipping updates. Loved the looks of the beautiful wooden pen and case. Especially liked the spend over $50 and get a free pen, that's what made me buy one.... See more

Company replied

Rated 5 out of 5 stars

Flawless writing experience, premium design and quality, and fantastic customer service by Ellington Pens! I ordered The Nautilus and The Noble Heritage Fountain Pen that came with a free Alpine Silve... See more


Company details

  1. Pen Store

Written by the company

Luxury pens without the luxury price tag.


Contact info

3.9

Great

TrustScore 4 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Perfect Balance

Perfect Balance; lovely materials for this price pen. Enjoy using it for all of my personsal notes and cards. Currently use different Ellington pens each with different color inks (red, blue and black). Have mislayed the calligraphy set, (so large, how is it overlooked) otherwise, every holiday card would be addressed in a simple calligraphy script.

19 February 2025
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Reply from Ellington Pens

Hi Suzanne, thank you so much for the 5 star review. We are really happy you are enjoying the pen and the balance, and we love that you rotate different Ellington pens with red, blue, and black inks for your notes and cards.

Also, losing the calligraphy set is almost impressive, it is definitely not small! We hope it turns up before the next round of holiday cards!

Rated 1 out of 5 stars

Don't buy from europe.

77€ of goods, what you find out a bit later, is that on top of that you pay 11€ of postage, and what you find out when it's too late, is that on top of that you pay 29€ of import tax, which they do not take care of, so effectively a 77€ product becomes a 117€ expense, making it a terrible value for money. Don't buy from europe.

26 November 2025
Unprompted review
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Reply from Ellington Pens

Hi there, thank you for the feedback and sorry for the surprise costs. Import taxes and customs duties are set by your country and the courier, so they are unfortunately not something we can control.

That said, we are happy to reimburse your customs duties. Please email us at hello@ellingtonpens.com with your order number and a copy of the duties receipt, and we will sort it for you right away!

Rated 5 out of 5 stars

True designed and sold in the UK but…

True designed and sold in the UK but assembled in China, Not something i would usually be interested in it but having checked them out I decided to give it ago,, I am delighted with the pens i received, I have been using fountain pens for the past 50 years and these are some of the best. Improve your hand writing, i cant recommend highly enough. ordered from france and they still arrived within a week .

22 October 2025
Unprompted review
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Reply from Ellington Pens

Hi Anne, thank you so much for the 5 star review. We really appreciate you giving us a chance, and it means a lot to hear this from someone who has used fountain pens for 50 years.

So glad you love the pens, and even happier to hear they reached France within a week. Thank you again for the recommendation!

Rated 1 out of 5 stars

Do not buy an Ellington Pen.

The Pen is a cheap Chinese product, if you are looking for quality please stick to the expert and established pen manufacturers, it’s just clever marketing, poorly packaged, no instructions, just a cheap thin piece of damaged card with a QR code printed on it, I have emailed for a return and refund 3 days ago, surprise , surprise no response yet , so I will continue to leave negative reviews across every channel until I receive a refund but I’m not holding my breath. You have been warned DO NOT BUY AN ELLINGTON PEN.

16 November 2025
Unprompted review
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Reply from Ellington Pens

Hi Lee, thanks for the feedback and sorry this has been frustrating.

Just to clarify, our pens are designed in the UK and quality checked by our team, and they are assembled in China, like many pen brands. We understand that is not for everyone, but we do not position them as cheap throwaway products and we stand behind the quality.

We did reply to your email, so it is possible our message was missed. Please check your spam or promotions folder. For setup instructions, they are on our website at www.ellingtonpens.com/pages/instructions and the QR code on the insert card links to the same guide and a video.

If you would like to return for a refund, that is absolutely fine. Please message me directly at ethan@ellingtonpens.com with your order number and I will sort it out for you.

Rated 1 out of 5 stars

I ordered 5 pens and other accessories…

I ordered 5 pens and other accessories 17-days ago... for the last 12-days there has been no movement in the tracking number of the shipment. While I understand shipping is out of the control of the seller... I do expect the seller (Ellington Pens) to understand that because the shipping / freight company can not tell us where the package is (presumably lost)... Ellington Pens is not willing to accept this and will not send me a replacement order.

17 November 2025
Unprompted review
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Reply from Ellington Pens

Hi Chris, thank you for the review and sorry for the stress this caused. We know how frustrating it is when tracking does not update for days.

We can confirm your order has now arrived. Our policy is to monitor the carrier status first before sending replacements, since stalled tracking often updates late and the parcel still delivers.

If anything at all is missing or not right with the order you received, please email us with your order number at hello@ellingtonpens.com and we will sort it out quickly!

Rated 2 out of 5 stars

Good customer service, terrible pens

Good customer service, but I am now on my third fountain pen in 9 months. If it was one faulty pen, ok, two faulty pens and I would still give them the benefit of the doubt, but 3 faulty pens in a row within months is the product itself.

15 November 2025
Unprompted review
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Reply from Ellington Pens

Hi Liz,

We’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the standard we aim to provide. Please reach out to us at hello@ellingtonpens.com so we can assist you directly and find a solution. Thank you so much.

Rated 5 out of 5 stars

A small pen with huge quality

In the past I have been an avid fountain pen collector. I have previously owned pens costing thousands of pounds. I wasn’t really expecting very much for such a reasonably priced pen but I have been pleasantly surprised. I chose a pocket model and the quality of the engineering and finish is first class. I definitely recommend this company and their products.

7 November 2025
Unprompted review
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Reply from Ellington Pens

Hi Liz, thank you for the fair review and for giving us the chance to help each time. We are really sorry you have had to go through three pens in such a short period. That is not the experience we want anyone to have.

If you are open to it, please email us with your order details and a quick note on what went wrong each time. We will look into this properly and offer a replacement or an alternative solution that feels right for you.

Rated 3 out of 5 stars

I need the instructions on how to put…

I need the instructions on how to put this pen together. The end where the pen cartridge should go down is firmly blocked at the end with a silver cap.

Is this supposed to come off? How does the pen retract? I am very confused. For the price, I am more than a little disappointed. I tried to take the nd cap of gently with pliers and it still would not budge.

I wrote and asked for help but recieved no reply.

23 October 2025
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Reply from Ellington Pens

Hi Alice, thank you for the feedback and sorry for the confusion and the lack of reply. That is not the experience we want you to have.

From what you described, it sounds like the pen may not be a cartridge fountain pen, and that silver end piece is not meant to be removed with pliers. Some of our pens use a twist mechanism and take refills differently, so forcing it can damage the threads.

You can find the full setup guide and video here: www.ellingtonpens.com/pages/instructions. If you email us a photo of the pen and your order number, we will tell you exactly how to assemble it and get it writing, or arrange a replacement if needed.

Rated 5 out of 5 stars

Very happy new customer

Not only are the pens lovely but the delivery was quicker than stated

23 October 2025
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Reply from Ellington Pens

Hi Ruth, thank you so much for the 5 star review. We are really happy you love the pens, and great to hear your delivery arrived even quicker than expected. Welcome to Ellington Pens!

Rated 5 out of 5 stars

Fantastic pen and super quick delivery

Order to delivery was a little over 24 hours. Incredibly quick. From the moment I popped in the ink cartridge this pen started to write. No flicking the pen or squeezing the cartridge to get ink to the nib. It was instant. Writing with it is an utter pleasure. I haven't been able to stop writing as it so easy and a lot of fun. It flows across the paper so nicely, no dragging or scratching. It is like writing with a roller ball. It is also lovely to hold and this pen sits in the hand with superb balance. A wonderful product and one that doesn't break the bank. I have had expensive ink pens before and honestly this pen writes so much better. I purchased the Scarlet Slate Fountain Pen and would not hesitate to recommend purchasing from Ellington Pens.

1 November 2025
Unprompted review
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Reply from Ellington Pens

Hi Alison, thank you so much for the 5 star review. We love hearing this, especially that it wrote instantly with no messing around and that the flow feels smooth like a rollerball.

So glad the Scarlet Slate is a joy to write with and sits well in the hand. Thanks again for the recommendation, it really means a lot!

Rated 5 out of 5 stars

Great Pens

Great Pens! Easy ordering and the order arrived on time.

22 October 2025
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Reply from Ellington Pens

Hi B M,

Thank you so much for your kind words! We're thrilled to hear you enjoyed your pens and that everything arrived on time. We really appreciate your support!

Rated 3 out of 5 stars

I was a little disappointed with the…

I was a little disappointed with the ballpoint. The ink consistency and darkness is poor. The pen I got was better than the 1st one I got. Better writing consistency for sure. The quality of the original rollerball I bought was poor also. I like the way the pens fell in my hand and they look nice, but the refills are inconsistent at best.

22 October 2025
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Reply from Ellington Pens

Hi Marty,

Thank you for your detailed feedback. We’re glad the later pen performed better, though we’re sorry for the inconsistency you experienced with the earlier ones.

We’d love to know if your experience has improved further and are happy to assist with any issues.

Thank you for sharing your experience and for supporting us.

Rated 1 out of 5 stars

The pen does not write as advertised

The pen does not write as advertised. It does not write smooth. It's like scratching the paper and the ink flow is very light and skips. The whole writing experience is very poor. I would not recommend these pens to anyone. I plan to return it.

15 October 2025
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Reply from Ellington Pens

Hi Thomas,

Thank you for your feedback. We’re glad we were able to assist and process your refund. We truly appreciate your input, and we hope to have the chance to provide a better experience in the future.

Rated 5 out of 5 stars

The BEST pens hands down!

I love these pens. They are so smooth and balanced. The writing is effortless, clean and crisp. All of the pens through Ellington are fantastic! Highly recommend ❤️

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Best Pens

I recently discovered fountain pens and fell in love with them. I bought one of the Ellington wood pens, with a fine tip, after seeing an advertisement a few months ago . The pen is amazing. It writes so smoothly and doesn't skip. That purchase led to others. I know own 4 Ellington fountain pens and they all write beautifully!

14 October 2025

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