Whatever your order, it is ready and waiting for us when we ask for it. Everyone in Helensburgh Ellies are very good, friendly and organised. It us a pleasure to buy from here. Px
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See what reviewers are saying
After the disappointment of the courier breaking my bottles ordered twice, I rated the service one star. Since then the customer service I received has been first class, and I now realise that actuall... See more
I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in Oct... See more
Company replied
I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so... See more
Company replied
Company details
Written by the company
We're a small, family ran business who specialise in Wine, Gin, Whisky and Craft Beer. We have 5 stores across Central Scotland including Alva, Dollar, Auchterarder, Crieff and Helensburgh. Local Delivery, UK Delivery & Collection in our stores is available.
Contact info
25 Bridge Street, FK14 7DE, Dollar, United Kingdom
- 01259 740283
- elliescellardanielle@gmail.com
- elliescellar.com
4.7
Excellent
138 reviews
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Reply from Ellie's Cellar
Thanks for taking the time to leave a review Nick, glad your wine was received quickly - hope it wasn't drunk as quick as the delivery! Elle
Reply from Ellie's Cellar
Hi Loraine, Sorry to hear your order didn't arrive on a specific date. I can't see any email from yourself to indicate the delivery didn't arrive? Could you please email your postcode and i'll look into it for you. Thanks, Ellie
Friendly staff & very helpful
7 April 2024
Reply from Ellie's Cellar
Thanks for taking the time to leave a review! Always happy to hear :), Ellie
Great wines at a good price with lots…
Great wines at a good price with lots of selection to browse through, service always A1
5 April 2024
Reply from Ellie's Cellar
Thanks for the great review Les, always a pleasure. Thanks, Ellie
Great value and very fast delivery
Great value and very fast delivery. Would definitely order from here again!
2 April 2024
Reply from Ellie's Cellar
Thanks for taking the time to leave a review Simon! Much appreciated, Ellie
Reply from Ellie's Cellar
Thanks Richard, great to hear you were happy with the service and prices - hope you enjoyed your wine even more!
Customer service were very helpful
Customer service were very helpful, and delivery done with great care. Thanks for your help.
25 March 2024
Reply from Ellie's Cellar
Thanks Bryan for taking the time to leave such an excellent review, its appreciated! Ellie
Always very friendly
Always very friendly, helpful and knowledgeable. Highly recommend a visit.
23 March 2024
Reply from Ellie's Cellar
Hi Karl for taking the time to leave such a positive review! Hope you enjoyed the beers. Thanks, Ellie
The way online orders should work
The whole order process is quick and easy. There's really nothing to fault at all.
19 March 2024
Reply from Ellie's Cellar
Thanks for taking the time to leave such a positive review Stuart. Glad the collection order was quick and easy for you. Ellie
Reply from Ellie's Cellar
Thanks Janice - taking the time to leave a review is much appreciated! Ellie
Reply from Ellie's Cellar
Thanks Avril, taking the time to leave such a positive review is much appreciated! Ellie
Easy to navigate website
Easy to navigate website, good communication, nice easy collection from store.
20 February 2024
Reply from Ellie's Cellar
Thanks Niven, glad your collection was an easy process! Hope you enjoyed your Springbank! Thanks, Ellie
Reply from Ellie's Cellar
Thanks for taking the time to leave a review Michelle. Much appreciated, Ellie
Reply from Ellie's Cellar
Thanks Paul! Your review is greatly appreciated. Thanks, Ellie
Where is my order and no reply to email…
Where is my order and no reply to email querying?
DPD say they have my parcel but that was last Tuesday. This is another Friday and no wine delivery. Pretty poor customer service.
Ordered 17th Jan and today is 9th Feb. 3 weeks!!
6 February 2024
Reply from Ellie's Cellar
Hi Eddie, apologies for the delay in your order - the first I knew of your delay was this morning when opening my emails to find an email you sent on the 10th. I've no emails in my inbox from yourself prior to this to notify us of the delay. If you check your inbox now, you will see a reply and course of action.
Thanks, and apologies again!
Ellie
Veery well packaged
Prompt delivery. Very well packaged. Would give it 5 star for these. A gift for my son so no idea of the taste so overall 3 stars.
6 February 2024
Reply from Ellie's Cellar
Thanks for the review Alexander! Hopefully your son enjoyed the wine!
Thanks
Ellie
Excellent!
The whole process of ordering the wine and getting it promptly delivered was excellent. Well packed too.
17 January 2024
Reply from Ellie's Cellar
Thanks for taking the time to leave a review! Ellie xox
All good
Good local wine and spirit merchant - excellent selection, good prices, prompt and friendly service.
16 January 2024
Reply from Ellie's Cellar
Thanks for taking the time to leave a review Roy. Ellie
The wine was exactly what we ordered…
The wine was exactly what we ordered although the delivery company took 2 days longer than the original delivery date.
6 December 2023
Reply from Ellie's Cellar
Hi Helen, Thanks for taking the time to leave a review. Apologies the delivery took a little longer than usual. Thanks Ellie
Reply from Ellie's Cellar
Thanks for taking the time to leave a review Kathleen! Ellie
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