Whatever your order, it is ready and waiting for us when we ask for it. Everyone in Helensburgh Ellies are very good, friendly and organised. It us a pleasure to buy from here. Px
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After the disappointment of the courier breaking my bottles ordered twice, I rated the service one star. Since then the customer service I received has been first class, and I now realise that actuall... See more
I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in Oct... See more
Company replied
I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so... See more
Company replied
Company details
Written by the company
We're a small, family ran business who specialise in Wine, Gin, Whisky and Craft Beer. We have 5 stores across Central Scotland including Alva, Dollar, Auchterarder, Crieff and Helensburgh. Local Delivery, UK Delivery & Collection in our stores is available.
Contact info
25 Bridge Street, FK14 7DE, Dollar, United Kingdom
- 01259 740283
- elliescellardanielle@gmail.com
- elliescellar.com
4.7
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price
Good price, delivered late and had to be chased, with poor communication. But, I received the order albeit only half of it and a refund for the remaining, again this was not communicated well. Better communication would help improve!
2 September 2025
Great prices and great service
2 September 2025
FIVE STARS every time
The only UK stockist of our favourite red wine! Always great pricing, always excellent service. It's just a shame the delivery firms keep dropping the boxes! I certainly can't give DHL five stars, but I CAN give Ellie's Cellar and Danielle at least FIVE STARS every time.
21 August 2025
Still haven't received the wine
Still haven't received the wine. It's been over a week. I waited in yesterday, having been advised of a delivery slot and the time passed and no delivery, no notification.
Today I received another notification from the courier company advising delivery today. No apology for yesterday or Wednesday's non delivery.
I have no hope of delivery today, being that he is only at 3 of 73. Not sure why you use such incompetent Courier's and why you would send me a review request, when I haven't even had the product.
6 August 2025
Good price, slow delivery
Excellent price, would have hoped for a quicker delivery. Order made on a Friday, delivered on following Thursday and it was a local delivery.
14 July 2025
Fast delivery and good quality wine for…
Fast delivery and good quality wine for a good price
13 March 2025
Not very good communication about when…
Not very good communication about when delivery would happen but nice guy who delivered
25 May 2025
Disappointing mystery reds box.
Usual excellent delivery but the mystery reds box containing 8 bottles of low alcohol Italian wines (11%) was disappointing at best. Finding them thin and vinegary, I threw two bottles away after trying them.
No credit was offered for these but the remainder were readily exchanged for equivalent value of better wines at a fairly local shop.
22 April 2025
So just placed my third order with…
So just placed my third order with Ellie's Cellar after discovering them at the end of last year. I had reason to call and speak to them before placing my order as I wanted to know if they six bottles of the drink I was ordering. The chap I spoke to was so friendly and polite, placed my order and it was here with in a few days. Same just before christmas, decided to stock up with a few more bottles and the service was swift and easy. The pricing is excellent, I have found savings on some products vs Tesco. Not to mention how well packaged the products arrived. This is one very happy customer.
7 April 2025
Unprompted review
I ordered what I wanted to order
I ordered what I wanted to order, and the order was dispatched very quickly, thank you.
Pity the delivery company are not so good!
1 April 2025
Brilliant company to deal with
Brilliant company to deal with. Exceptional service and quality products. Great delivery service once order is placed within 2 days.
No problem changing items wrongly delivered.
Good value
28 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.