Although the items received were not exactly as I thought they would be, this company was more than willing to help and respond in a quick time frame to organise a full refund. They did offer store... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a basic tee to test the quality and ended up loving it. Neckline stayed in shape after washing which is my biggest issue usually. Fabric feels soft but not flimsy. Definitely buying more colour... See more
Company replied
Shipping took a little longer than expected, maybe a couple of days extra, but the final product was worth the wait. Quality is good, colour looks the same as online, and it didn’t wrinkle much in tra... See more
Company replied
Just another online scam. When will I learn sigh. False marketing of Byron Bay based mother/daughter company. I purchased a dress. Very poor quality, happened to come across the exact same dress on Sh... See more
Company replied
Company details
Written by the company
Elle The Label – Timeless Women's Fashion in Australia & New Zealand Discover chic, trend-forward fashion designed for modern women at Elle The Label. Serving Australia and New Zealand, we curate high-quality, stylish pieces that empower confidence and elegance. From everyday essentials to statement outfits, our collection blends timeless designs with the latest trends. Shop now and elevate your wardrobe with Elle The Label.
Contact info
Australia
- ellethelabel.com
2.6
Poor
635 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam website
I bought a leather bag and a pair of boots. The bag is made of plastic and the boots are multiple sizes too small. They offered a refund for 20, 40 and 70% of purchase price. I lodged a claim with PayPal to get free return shipping and 100% refund. They argued against PayPal and for some reason PayPal sided with them! I’m now trying to pay for return postage, which is within elle’s buyer guarantee. But they will not confirm their return address. This is very much a scam website!
17 October 2025
Unprompted review
Reply from Elle The Label
Hi Laura,
We’re very sorry to hear about your experience and truly understand how disappointing this must have been. Please know that this is not the kind of experience we want for our customers, and we’d like to look into what happened with your order and return process.
Could you please share your order number with us? Once we have it, we’ll be able to review the situation in detail and do our best to resolve this for you as quickly as possible. Thank you for giving us the chance to make things right.
Kind regards,
Team Elle The Label
Beautifully made item
Beautifully made item. Very happy to be taking it on my next European trip!
23 October 2025
Unprompted review
Reply from Elle The Label
Hi Penelope,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your purchase and that you found the item beautifully made. It’s wonderful to know it will be joining you on your European trip, we hope it adds an extra touch of style and joy to your travels!
We truly appreciate your support and kind words. Hearing feedback like yours motivates our team to keep delivering quality pieces and great service. Wishing you a fantastic trip and we look forward to serving you again soon!
Kind regards,
Team Elle The Label
Reply from Elle The Label
Hi Binnie,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service — our team always strives to make every interaction smooth and helpful. Your feedback truly means a lot to us.
To help us recognize and share your appreciation with the right team members, could you please share your order number with us? We’d love to make sure your experience is noted and continue providing you with the best service possible.
Kind regards,
Team Elle The Label
Complete garbage
Complete garbage - total waste of money. The order took 2-3 weeks to arrive, no updates. When I checked the tracking I found it was shipping out of China. When it arrived it was terrible. The fabric was so cheap you could see through it, the quality was worse than a high school sewing class. Seriously, don't bother.
1 November 2025
Unprompted review
Reply from Elle The Label
Hi Audrey,
We’re very sorry to hear that you were disappointed with your order and the quality of the item. This isn’t the experience we want for our customers, and we completely understand how frustrating this must have been after waiting for your delivery. Your feedback is important to us, and we truly appreciate you bringing this to our attention.
Could you please share your order number with us? We’d like to review what happened and see how we can make things right for you. Thank you for giving us the opportunity to improve and restore your confidence in our service.
Kind regards,
Team Elle The Label
This business is a scam
This business is a scam! Terrible product quality and don’t give refund.
1 November 2025
Unprompted review
Reply from Elle The Label
Hi Rachel,
We’re really sorry to hear about your experience and completely understand your frustration. It’s never our intention for a customer to feel disappointed, and we take feedback like this very seriously.
Could you please provide your order number so we can review your case and work on a resolution? We want to ensure your concerns are addressed and make things right.
Kind regards,
Team Elle The Label
Petite sized cIothing
As I am quite petite the clothes I ordered which I loved when seeing them online were just too big and wouldn't fit me. My response from the team was outstanding and I am very grateful for the care and attention I received.
20 October 2025
Unprompted review
Reply from Elle The Label
Hi Oma,
Thank you so much for your kind words! We’re delighted to hear that you were happy with the care and attention from our team. It really means a lot to us.
If there’s anything else we can do to help with sizing or any alternative options, please don’t hesitate to reach out. We’re always happy to assist!
Kind regards,
team Elle The Label
Would buy just be aware
Although the items received were not exactly as I thought they would be, this company was more than willing to help and respond in a quick time frame to organise a full refund.
They did offer store credits but after a few back and forth emails they gave the full refund. I would use this company however just be aware of all fine prints and that the company isn’t in Australia
12 June 2025
Unprompted review
Reply from Elle The Label
Hi Gabby,
Thank you for your feedback and for giving us the chance to resolve your concern. We’re glad we could assist quickly and arrange a full refund for you.
We appreciate your note about the fine print and our location, and we’ll keep improving to make everything clearer for our customers. We’re happy to know you’d consider shopping with us again!
Kind regards,
Team Elle The Label
I honestly wish I had read more reviews…
I honestly wish I had read more reviews before ordering from ELL The Label. They make it look like they’re a local Byron Bay company, and there was zero mention of anything coming from China. Then the clothes showed up almost 2 months later — completely misleading.
The quality is awful. Nothing like the photos, really cheap material, bad stitching and the sizing was way off. I spent over $300 thinking I was supporting a local boutique and it was the total opposite.
Trying to return everything has been a nightmare. It’s been about 3 months and even though I sent the items back, they keep saying they haven’t received them. The whole process has been a joke. Total waste of time and money.
I wouldn’t recommend ELL The Label to anyone.
13 August 2025
Unprompted review
Reply from Elle The Label
Hi Teresa,
We’re really sorry to hear about your experience and truly understand how frustrating this must have been. This isn’t the level of service or quality we want for our customers, and we sincerely apologize for the inconvenience caused.
To help us look into this further, could you please provide your order number? We’d like to review what happened and do our best to make things right for you.
Kind regards,
Team Elle The Label
Elle the Label is rubbish
The clothing took a while as it came from China. I didn’t realise it was a Chinese brand, at $65 I thought it was a cheap Aussie brand. The quality was poor, the sizing big and it took 2 days to get information for a refund. They made getting a refund so hard I took a 20% and got stuck with the dress, it’s not good enough to give to charity
28 October 2025
Unprompted review
Reply from Elle The Label
Hi Elise,
We’re really sorry to hear that the dress didn’t meet your expectations and for any confusion caused about our shipping origins. We completely understand your frustration and truly appreciate you sharing your feedback.
To help us review your case and see how we can assist further, could you please share your order number? We’d love the chance to make this right for you.
Kind regards,
Team Elle The Label
Do not purchase from this website
Do not purchase from this website. They are located in China and the products I received were nothing like the photos. I paid $80 for a jumper that looked like it was stitched together by a 2 year old and was completely different to the website photo. I tried to organise a refund and the company were reluctant to refund, I did end up returning the product and it sat in Chinas customs for 3 months and is now being returned. The quality and customer service is atrocious. I don't usually leave reviews if I have a bad experience but due to the really poor quality of the clothing for the hefty price I think it is necessary. Do not purchase from this website !
14 July 2025
Unprompted review
Reply from Elle The Label
Hi Leanne,
We’re truly sorry to hear about your experience and understand how disappointing this must have been. This isn’t the experience we want for our customers, and we sincerely apologize for the inconvenience caused with both the product and the return process.
Could you please share your order number so we can look into this further and see how we can assist you? We’d really like the opportunity to make things right.
Kind regards,
Team Elle The Label
Leather shoulder bag
Can not express my satisfaction enough received within a fortnight and was exactly as advertised beautifully wrapped even with a Thankyou card
16 October 2025
Unprompted review
Reply from Elle The Label
Hi Pat,
Thank you so much for your kind words! We’re thrilled to hear that your order arrived quickly and that you loved the packaging and presentation, our team will be so happy to know their effort made a difference.
We truly appreciate your support and hope to have you shop with us again soon.
Kind regards,
Team Elle The Label
having to wait a rediculous amount of…
having to wait a rediculous amount of time for delivery. It has now been over 4 weeks and my order still hasn;t arrived
29 October 2025
Unprompted review
Reply from Elle The Label
Hi Patricia,
We’re really sorry to hear about the delay with your order and completely understand your frustration. To assist you further, could you please provide your order number?
Once we have your details, we’ll investigate the situation and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards
Team Elle The Label
Poor quality and slow delivery
The product took ages to arrive. The company says they are based in byron bay but the product was shipped from china. I only learned this from tracking. I feel as if i have been misled.
The quality was very poor. I wear a size 16. I ordered 2 x 3xl tops. (I did size up.) They barely fit me.
The colours are washed out compared to online.
I deeply regret purchase. I just wasted $140.
I will never wear these. They are uncomfortable and of very poor quality.
I have contacted the company and PayPal and requested a refund.
Despite requesting the return shipping address three times, the company has not provided. They have offered exchange and discounts of 10, then 20, then 50 percent. The company says returns are a complicated and time consuming process and they advise against it. IMO this behaviour constitutes unethical business practice.
Order # 19033 per request of company
28 October 2025
Unprompted review
Reply from Elle The Label
Hi Patricia,
I’m truly sorry to hear about your experience and that the items didn’t meet your expectations. I completely understand how frustrating it must be to feel misled and disappointed after waiting so long for your order. Please accept our sincere apologies for the inconvenience and frustration this has caused.
To help us look into this further and address your concerns properly, could you please share your order number? Once we have it, we’ll review your case and ensure it’s properly escalated to the right team
Kind regards,
Team Elle The Label
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY - the materials are cheap and nasty for the price you pay. The ‘fuss-free’ returns is not existent. You will NOT get your money back no matter how many emails you send to them. This company should be closed down! I wouldn’t even give them a one star but it’s the only way I could write a review. This is written by Elizabeth Carr.
10 October 2025
Unprompted review
Reply from Elle The Label
Hi Elizabeth,
I’m truly sorry to hear about your experience and that you’re unhappy with your order. We completely understand your frustration, and it’s never our intention for any customer to feel disappointed or misled. Please accept our sincere apologies for the inconvenience you’ve faced.
To help us look into this further and resolve the issue properly, could you please share your order number? Once we have it, we’ll review your case.
Kind regards,
Team Elle The Label
Very Dodgy!!
I am now on my third email and I’m quoting Australian Consumer Law, trying to get a refund on a dress that is poorly sized( too tight across the shoulder, baggy everywhere else ) and made of poor quality fabric. They make every excuse not to refund and will not hand over a returns address. They want photos “ to feedback to staff” . These have been sent but still, no address to return the dodgy dress has been provided. DO NOT SHOP HERE!!
27 October 2025
Unprompted review
Reply from Elle The Label
Hi Peter,
We’re very sorry to hear about your experience and truly apologize for the inconvenience this has caused. We understand how frustrating it must be when an item doesn’t meet expectations, and we appreciate you taking the time to share your feedback.
Could you please provide your order number so we can locate your purchase and assist you directly? We’ll do our best to resolve this for you as quickly as possible.
Kind regards,
Team Elle The Label
Do NOT buy from this store
Do not buy from this store. Must be a scam. Coat I purchased was poorly made and faded - nothing like the photo. Exhausting trying to get a refund. No customer service. Did not receive my $375 or so back. Won’t be purchasing from them again. 😡☹️😡
26 October 2025
Unprompted review
Reply from Elle The Label
Hi Marianne,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been. This isn’t the level of quality or service we want for our customers, and we truly appreciate you sharing your feedback.
Could you please share your order number so we can look into this and assist you right away? We’d like to do our best to make things right for you.
Kind regards.
Team Elle The Label
SCAM...NOT AN AUSTRALIAN LABEL.
I'm another VERY DISAPPOINTED customer to add to their extremely long list. And be aware that you won't get your money back. Paid over $200 for a dress that didn't fit properly and also seems to be way over priced for the quality. Trying to get a refund was IMPOSSIBLE as she was pushing for us not to return the item as she told us that it might be lost in the mail due to the return address being in China. After several frustrating emails trying to get a refund we accepted a store credit and was told to keep the dress which was of no use to me. The items purchased from the store credit did not match the advertise items and this time the quality was even worse. I've purchased much better quality items from Temu for a fraction of the cost.
Absolute SCAM at it worse!!
9 September 2025
Unprompted review
Reply from Elle The Label
Hi Adeline,
We’re very sorry to hear about your experience and understand your frustration. Our goal is always to provide accurate product descriptions and a smooth return process, and we regret that we fell short in your case.
We value your feedback and are committed to improving our service and product quality. If you’d like, we’d be happy to review your order and see how we can make things right.
Team Elle The Label
Do no buy from Elle the Label - they are fraudulent.
I purchased a dress in June of 2025 which was very poor in quality and did not fit well at all.
I reached out to make a return / refund and I got multiple emails offering different solutions which I did not want. I was given an address to ship back to China at my own expense and the package has been returned with the addressee not accepting the package. I am still getting ridiculous feedback from them and are now reporting them to Dept. of Fair Trading.
24 June 2025
Unprompted review
Reply from Elle The Label
Hi Nicole,
We’re really sorry to hear about your experience and the trouble you’ve had with your return. That’s definitely not the experience we want for our customers.
To help us look into this and resolve it properly, could you please share your order number? Once we have that, we’ll be able to review the case and assist you right away.
Kind regards,
Team Elle The Label
ElletheLabel is Direct from China - Not Genuine Business
Drop Shipping Fraudulent Company (not Australian at all!) who send sub standard goods directly from China.
The dress I ordered also shows online from Shein for about 25% of the price I paid.
Recommend not trading with Elle the Label and always check on this website prior to purchasing goods online.
I have been offered a 20% refund which I yet have to receive. Any other offer wouldn't be viable as goods directly from China.
24 October 2025
Unprompted review
Reply from Elle The Label
Hi Leo and Maree,
We’re very sorry to hear about your experience and understand your frustration. We take feedback like this seriously and want to look into it further for you.
Could you please share your order number so we can verify your purchase and assist you directly? We’d like to make things right as soon as possible.
Kind regards,
Team Elle The Label
Appalling quality- worse than Shein
Appalling quality- worse than Shein, NOT an Australian store. Attempting to push me off when I am asking for a refund - $99 blazer for work, see through, plastic material- completely misrepresented in all images. For gods sake - do not buy from Elle the Label. They’ve stolen my money. Then they reply to this with a ‘solution’ but provide absolutely no recourse. Absolute thieves.
21 October 2025
Unprompted review
Reply from Elle The Label
Hi Lauren,
We’re very sorry to hear about your experience and sincerely apologize for the disappointment caused. It is never our intention to mislead our customers, and we take feedback like yours very seriously. We truly want to help resolve this matter for you.
To assist you further and review your order, could you please provide the order number? Once we have this information, we’ll investigate the situation promptly and work with you to find a suitable resolution.
Kind regards,
Team Elle The Label
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.