Elleroo Reviews 

40
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

gifted these beautiful bracelets with personalised beads to a couple of friends last year for friends who were both turning 50 and 3 of us picked a bead each, makes such a lovely joint pressie and p... See more

Rated 5 out of 5 stars

A truly beautiful handmade bracelet that exceeded all expectations. The craftsmanship is stunning, and it’s clear how much care went into creating such a special piece. This is a gift that will be gen... See more

Company replied

Rated 5 out of 5 stars

I was bought a bangle with 2 green beads and an engraved silver bead on as a wedding present from my husband and I absolutely love it. It’s beautiful and something I wear every day. To top it off,... See more

Company replied

Rated 5 out of 5 stars

Stunning bracelet! My order arrived promptly and was beautifully packaged and presented - this was a personal purchase for myself but I could see how it would make a lovely gift. The sizing is spot on... See more

Company details

  1. Jewelry Designer
  2. Jewelry Engraver
  3. Jewellery Manufacturer

Written by the company

elleroo designs and creates personalised jewellery to remember moments forever. Utilising the finest British craftsmanship, we engrave your moments on beautiful silver and gold hallmarked beads that are uniquely yours.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40 reviews

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4.7

All reviews

(40)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A truly beautiful handmade bracelet…

A truly beautiful handmade bracelet that exceeded all expectations. The craftsmanship is stunning, and it’s clear how much care went into creating such a special piece. This is a gift that will be genuinely cherished by the recipient. The service was wonderfully personalised and incredibly friendly, making the whole experience even more meaningful. I couldn’t be happier! Highly recommended!”

20 November 2025
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Reply from Elleroo

This really does make us so happy, to know how much your created item will be cherished. The personal service and experience is always a pleasure to provide. Thank you again.

Rated 5 out of 5 stars

They really went above and beyond

From initial contact through to delivering my very personal piece I found Emma to be knowledgeable, helpful, sympathetic and more than ready to accommodate my very personal wishes.
I now have a beautiful stunning piece of jewellery with memories to last me forever. I would recommend Elleroo without hesitation for anyone that wants a very personal service. They really went above and beyond.

17 September 2025
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Reply from Elleroo

We are delighted to receive your touching message. Thank you for appreciating the personal and bespoke service we were happy to provide. You are most welcome, and we are so happy you are cherishing the items you helped to create.

Rated 5 out of 5 stars

Beautiful personalised charms

Beautiful personalised charms, fast service, all as per the design and a beautiful memory that I can wear every day.

1 July 2024
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Reply from Elleroo

We love hearing this! It was an extra special order to create and we were very happy to customise in the way that you wanted x Thanks for leaving this feedback. Emma and Row.

Rated 5 out of 5 stars

Absolutely delighted

Their customer service is truly second to none and their care and personal touch to individual gift are absolutely outstanding and amazing.

19 November 2023
Rated 5 out of 5 stars

Fabulous

Fabulous, arrived on time great product.

29 September 2023
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Reply from Elleroo

Thank you so much, it was great to be able to work with your timings.

Rated 5 out of 5 stars

The personal service and the responses…

The personal service and the responses were very prompt. The delivery was also prompt

5 May 2023
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Reply from Elleroo

Thanks Caroline for saying so. We love providing a personal service, and were pleased to be able to personally deliver your order in time for your holiday! Emma

Rated 5 out of 5 stars

Great quality, great price & great customer service

Fantastic customer service right from when I placed the order. They gave me various engraving options, then double checked everything was ok before sending out the order. It arrived really quickly & well packaged

2 February 2023
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Reply from Elleroo

Thank you so much for choosing elleroo, we are so pleased you are happy with your order we loved creating it. Em and Row

Rated 5 out of 5 stars

Fast delivery

Fast delivery, beautifully and thoughtfully packaged. Lovely!

13 August 2022
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Reply from Elleroo

Thanks so much for leaving a happy review Ros! We were pleased to be able to meet your tight turnaround request. Emma

Rated 5 out of 5 stars

Superb

Fantastic communication, premium product and first class service. Can't recommend enough.

3 May 2022
Rated 5 out of 5 stars

gifted these beautiful bracelets with…

gifted these beautiful bracelets with personalised beads to a couple of friends last year for friends who were both turning 50 and 3 of us picked a bead each, makes such a lovely joint pressie and personal. Both absolutely loved their bracelets, and to be honest are both very fussy and tend to wear incredibly expensive jewellery. Each one of us in the friendship group is getting one for our 50th birthdays so we all have them!

1 February 2022
Rated 5 out of 5 stars

Excellent product and first class…

Excellent product and first class service from the ladies at Elleroo

31 December 2021
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Reply from Elleroo

So pleased to know you are happy with your Christmas order from elleroo. We were happy to ensure the gift got to you in time x

Rated 5 out of 5 stars

I have to say I am overjoyed with my…

I have to say I am overjoyed with my elleroo bracelet!! Firstly, the packaging is perfect; looks expensive and it just makes you know that what’s inside is going to be special. Then you open it, and it is gorgeous! So well made, beautifully presented and more than I could have hoped for. It is obvious it is made with love and care. It is a bracelet that will last a lifetime. I am so happy that I was given this for my Christmas present, and would recommend this to everyone I can! Thank you elleroo; you have made my day. My gift is perfect.

25 December 2021
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Reply from Elleroo

Clare, your review made us both so happy too! We love it when customers notice and really value the extra touches that we go to x Thank you so much for leaving us your feedback and letting us know you will be recommending elleroo to others. Definitely use our referral scheme if you do, so that you get rewarded. Emma and Row.

Rated 5 out of 5 stars

Once again amazing service

Once again amazing service - beautiful product and one very very happy recipient - Elleroo is my go too for special gifts every time I need one. The team there are so helpful and nothing is too much trouble for them and they are full of ideas which is great. If you are looking for something special this Christmas don't hesitate to order!!!

29 November 2021
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Reply from Elleroo

Thank you so much once again, we absolutely love creating your gifts for you. Love Row and Em x

Rated 5 out of 5 stars

Silver bangle with beads

I was bought a bangle with 2 green beads and an engraved silver bead on as a wedding present from my husband and I absolutely love it. It’s beautiful and something I wear every day.
To top it off, when the twist on end came loose and I lost it (totally my own fault as I had played with it and not tightened it again properly) I emailed to ask if I could buy a replacement and the team at Elleroo not only remembered the purchase of the bracelet but sent out a replacement with no charge!
Exceptional customer service and really blown away by the personal response!
Thankyou so much!

21 November 2021
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Reply from Elleroo

Hi Abbi,
We loved creating it for you. Thank you so much for your lovely words, as a small business we really try to provide a high level of customer service so to receive this feedback is amazing and makes it all worthwhile.
Love Row and Em

Rated 5 out of 5 stars

5 ⭐️ product and customer service

Thanks Row and Emma! Your communication and customer service was excellent from ordering right through to delivery. Loving the silk bracelets, they are fab! I would definitely recommend to others. Jo :)

6 November 2021
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Reply from Elleroo

That's amazing Jo, thanks so much for leaving this comment and recommending to others x Emma and Row.

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